Hire Lyro just like you’d hire a new member of your customer service team. Invite it into the tools where your team already works.
Lyro handles work across support, sales, and engagement. You stay in control of the prompts, models, and channels. Set it up by talking to it, and go live in 30 minutes. For about a fifth of the price of comparable platforms.
Start from ~$0.20 for each conversation Lyro resolves. You pay for the work it completes, so costs scale with usage rather than team size.
Helpdesk bots deflect. Closed platforms lock you in. Lyro gives your team more control, faster setup, and room to grow.
Connect easily
Zendesk, Intercom, HubSpot, or your own stack. Lyro connects to the channels and tools you already run, so nothing has to be rebuilt to get started.
What you get:
Configure to your needs
Decide how each agent works, what it can access, which tools it uses, and when your team steps in. You are free to change any of it as your needs change.
Affordable choice
Start from ~$0.20 per resolved conversation, around 80% less than comparable platforms. You pay for the work Lyro completes, without adding more cost every time your team grows.
Build autonomously
You don’t need to know how to configure an agent. Explain what you need in plain English and Master Agent works through the details with you. By the end of the conversation you have a working setup.
What normally takes a days and a dev team, now happens while you talk.
Meet Master Agent
More than one role
Run support, sales, onboarding, and other customer work side by side. Each agent gets its own role, rules, knowledge, and tools, while Lyro makes sure each conversation reaches the right one.
Pick your path
Connect with an API call, not a 30-step onboarding. Ship it from Claude Code, Cursor, or your own stack. Swap models, swap channels. Nothing’s locked in.
Cut cost without losing what your team already uses. Faster, cleaner, easier for new hires to ramp on. Priced so switching pays for itself fast.
A quick look at how Lyro helps teams resolve, assist, and improve.
Answers from your knowledge and closes routine requests on its own.
Lyro reviews conversations, finds gaps, and shows you what to improve next.
Use the same setup across live chat, email, WhatsApp, voice and your app
Choose what each agent do, what it can say, and when a teammate takes over.
Check orders, update tickets, and run workflows across the tools you already use.
Credits are used when Lyro does the work, not when your team expands.
Resolution chart
Resolution rate based on independent testing conducted by Tidio customers
How Lyro compares
Most platforms decide your model, your build, and how many agents you get. Lyro hands all three back to you. One agent covers tickets, leads, and everything after the order.
Where your customers are
Chat, email, WhatsApp, phone, Slack, or your own app. Every channel runs on the same knowledge and the same rules, so your customer gets one answer wherever they ask.
Live chat
Add it to your store and it starts answering. Works on Shopify, WordPress, Webflow, Framer, a static site, your custom React app. Change the theme, the language, the avatar, or rebuild the whole thing to match your design system.
Forward a shared inbox to Lyro, or connect Gmail / Outlook directly. The agent reads the thread, drafts the reply, and either sends it autonomously or queues it for a human — your call, per agent. Threading, signatures, attachments, tone — all preserved.
Social media
WhatsApp, Instagram DMs, Facebook Messenger — one connection, one agent, all three platforms. Lyro handles media (photos of damaged products, voice notes, location pins) and threads conversations across channels so the same customer doesn’t get two different answers.
Slack
Run Lyro inside your own Slack as an internal IT or HR agent — answering employee questions about benefits, payroll, software access, onboarding. Same platform, different audience. Skills, knowledge bases, and evals work the same way.
Voice
Wire any agent into a phone line via ElevenLabs. Same knowledge, same skills, same evals — new channel. Sub-second latency, natural turn-taking, full transcript handed back to your help desk after every call.
API
Every agent on Lyro is callable via REST. Send a message, get a reply. Stream tokens. Pass conversation IDs to maintain context. Build your own UI, your own channel, your own product on top — Lyro is just the runtime.
AI builders
Lyro is an MCP server. That means every AI builder you already use is a Lyro interface. Edit skills from Claude Code. Run evals from Cursor. Build a landing page in Lovable, paste a prompt, watch the agent get configured live in your project. No context-switch, no admin UI, no separate login — your editor is the editor.
Connect the tools you use
Once your tools are connected, your agent can use them autonomously. The refund goes through Stripe, the ticket opens in Linear, the record updates in Salesforce, and the team hears about it in Slack. All without anyone switching tabs or the customer waiting for someone to get to it.
A tool you can trust
SOC 2, GDPR, CCPA and the AI Pact, with the documentation your reviewers want before they say yes.
Your data stays yours. Set your own retention rules, request a DPA whenever you need one, and nothing is used for training unless you allow it.
Encrypted in transit and at rest, with SSO, SAML, role-based access and complete audit logs. Whatever your reviewers ask for, the documentation is ready to send.
99.9% uptime, backed by an SLA. Infrastructure runs across regions, and every incident is on a public status page you can check yourself.
Start with 10,000 free credits, or talk to sales if you’d rather be shown.
