Freshdesk MCP integration
Filters a requester's tickets and replies in thread, reuses approved canned responses, checks agent availability against SLA rules, and searches solution articles.
178actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Reply to ticket
Lyro posts a public reply directly into an open Freshdesk ticket to answer the customer. Support agents resolve issues faster when Lyro contributes to the conversation thread.
Add note to ticket
Lyro adds private notes to Freshdesk tickets to document troubleshooting steps or customer context. Teams keep complete ticket history without switching to Freshdesk separately.
Create ticket via outbound email
Lyro creates Freshdesk tickets by sending outbound emails, instantly opening support cases for external recipients. New support requests route to Freshdesk without manual ticket creation.
How businesses use Freshdesk + Lyro
Each card is one request a support team gets, and the Freshdesk actions Lyro runs to close it.
Answer where a request stands
Lyro filters the requester's tickets, opens the one in question, and reads the conversation on it, so a status question is answered from the ticket instead of an agent going to look it up.
Filter TicketsView TicketList All Ticket ConversationsReply and hand over without leaving the thread
Lyro answers the ticket with a canned response the team already approved, then adds the private note that tells whoever picks it up next what has been tried.
View a Canned ResponseReply to TicketAdd Note to TicketKeep the queue matched to who can work it
Lyro applies one bulk update across the tickets an outage produced, adds the watcher who needs to follow a specific case, and checks availability so work is not routed to someone off shift.
Bulk Update TicketsAdd Watcher to TicketGet Agent AvailabilityAnswer from the knowledge base before opening a ticket
Lyro searches solution articles for the question being asked and reads the match back, and where nothing covers it, drafts the article into the right category so the next person self-serves.
Search Solution ArticlesView Solution ArticleCreate Solution Article
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Freshdesk actions it has and picks the ones a request needs.
- 01
Connect Freshdesk
Authorize the Freshdesk account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
- 02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Freshdesk actions that close it and chains as many as the request needs.
- 03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Everything else about Freshdesk
Setup, permissions, and the limits of what Lyro can do inside Freshdesk.
It can read the rules that decide it rather than guess. List All SLA Policies returns the policies on the account, View a Business Hour returns the calendar they are measured against, and Get Agent Availability shows who is on right now, so the answer comes from the help desk's own configuration.
Every action available in Freshdesk
All 178 actions your agent can call on Freshdesk, straight from the live MCP connection.
Add note to ticket
Add a private or public note to an existing ticket in Freshdesk.
Add ticket user access
Add agent access to a specific ticket in Freshdesk.
Add watcher to ticket
Add the authenticated user as a watcher to a Freshdesk ticket.
Bulk unwatch tickets
Remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk.
Bulk update tickets
Update multiple tickets simultaneously in bulk.
Cancel contact import
Cancel an ongoing contact import operation in Freshdesk.
Create admin group
Create a new admin group in Freshdesk.
Create admin group
Create a new admin-level support agent group in Freshdesk.
Create admin ticket field
Create a new custom ticket field in Freshdesk.
Create admin ticket field section
Create a new section within a ticket field in Freshdesk.
Create multiple agents
Create multiple agents in Freshdesk in a single bulk operation.
Create canned response
Create a new canned response in Freshdesk.
Bulk create canned responses
Create multiple canned responses in bulk via asynchronous operation.
Create canned response folder
Create a new canned response folder in Freshdesk.
Create company
Create a new company in Freshdesk.
Create contact
Create a new contact in Freshdesk.
Create contact field
Create a new custom contact field in Freshdesk.
Create discussion category
Create a new discussion category in Freshdesk forums.
Create discussion forum topic
Create a new topic in a Freshdesk discussion forum.
Create discussion topic comment
Create a new comment on a discussion forum topic.
Create email mailbox
Create a new email mailbox in Freshdesk.
Create forum
Create a new forum within a category in Freshdesk discussions.
Create sla policy
Create a new SLA (Service Level Agreement) policy in Freshdesk.
Create solution article
Create a new solution article in a Freshdesk knowledge base folder.
Create solution category
Create a new solution category in Freshdesk's knowledge base.
Create ticket
Creates a new ticket in Freshdesk.
Create ticket form
Create a new ticket form in Freshdesk.
Create ticket via outbound email
Create a ticket by sending an outbound email to external recipients.
Create ticket time entry
Create a time entry for a specific ticket in Freshdesk.
Create translated solution category
Create a translated version of an existing solution category.
The tools Freshdesk sits next to
Same connection, same setup. Pick the next one your team already uses.
Bolna
Reads call transcripts and cost breakdowns, provisions voice agents with knowledge bases and numbers, schedules outbound batches, and halts queued calls.
Helpdesk
Reads the ticket queue and saved views, reports agents, teams, and roles, and explains email routing, automation rules, and plan setup.
Landbot
Messages known customers, filters who has interacted by channel or opt-in, and keeps agent availability and brand data current.
Re amaze
Reads approved response templates and report tags so replies use your team's own wording and categories, not a separate script.
Simplesat
Pull a customer's past responses and sentiment, upsert the customer and team member records behind them, and read the questions a score came from.
Wati
Registers WhatsApp contacts, replies inside the active session window, updates contact attributes, and moves chats to the right inbox status.
Ready to connect Freshdesk?
Authorize the account and your agent has all 178 actions from the first conversation.