Does Lyro take up a paid Zendesk agent seat?

No. Lyro joins through Zendesk's integration layer, not as an agent seat. You pay Lyro's credits and nothing extra to Zendesk.

What happens when Lyro can't resolve something?

In Messaging it creates a ticket with the customer's details, a summary, and the full transcript, routed by your existing rules. On a ticket it already owns, it unassigns itself and leaves an internal note for whoever picks it up. Reassign the ticket to Lyro to hand it back.

Do my Zendesk triggers, macros, and SLAs still fire?

Yes. Views, triggers, macros, business rules, and reporting are untouched — Lyro never writes to them. It just sends fewer tickets their way.

Can Lyro pick a conversation back up after a human is done?

Yes. Assign the ticket back to Lyro and it picks the thread up where the human left off, with the full history in front of it.

Which channels does Lyro cover?

Chat, email, WhatsApp, and voice, with one agent behind all of them and answers formatted for each medium. You don't configure a separate bot per channel.

Do I still need Zendesk's AI add-on?

No. Lyro replaces the AI layer, not the help desk. You keep the Suite and the agent workspace, including Copilot for the humans handling escalations.

What if I want to remove Lyro, or leave Zendesk?

Nothing to unwind. Zendesk stays your system of record the whole time — switch Lyro off and your tickets, SLAs, macros, views, and reporting carry on exactly as they are.

Lyro pictured as a lavender sphere resting on a sunlit desk beside a support agent working at her laptop.

The best agent on your Zendesk team isn't a Zendesk agent

Invite Lyro to your Zendesk. It answers first, resolves 72% of conversations on its own, and hands the rest to your team — tickets, macros, and SLAs untouched.

Invite Lyro to Zendesk See how it works

What your Zendesk team gains with Lyro

Lyro joins Zendesk like a new hire. It answers first in the widget and messaging channels your customers already use, resolves most conversations on its own, and hands the rest to your people with the transcript. Set it up by talking to it, go live in an afternoon, for a fraction of the AI add-on.

Invite Lyro to Zendesk

Choose the model, set the rules, decide which channels Lyro answers. You're not locked into Zendesk's AI.

It resolves more

Lyro closes 72% of conversations without a human, across all clients. Most help-desk AI starts near 20% and needs months of knowledge-base grooming to climb — which is why so many of those bots get switched off. Lyro reads your help center, your site, and your past conversations, and drafts the article for every gap it finds.

42%

Rapyd cut its resolution time without touching the help desk it already ran.

Read the Rapyd story

Rapyd-branded payment cards and piggy banks arranged on an olive background.

You pay less — and decide what runs

$0.20 per resolved conversation, published, free to start — against about $2 per resolution for Zendesk's AI add-on. Pick the model per agent: a fast one for order status, the premium one for the hard cases. No add-on, no overage, no sales call to size it. Nothing lands on your Zendesk invoice.

Lyro on your Zendesk

$0.20per resolved conversation

Published pricing, free tier to test on
Pick the model per agent — pay premium only where it earns it
No Zendesk seat, no AI add-on, no sales call

Zendesk AI Agents add-on

$2per resolution

5–15 resolutions per agent included, then about $2 each
Actions, API calls, and voice need the Advanced tier
Locked model; no export of conversation data

One agent, wherever your customers are

Zendesk covers your widget and messaging. Lyro adds voice, email, WhatsApp, and 1,000+ tools it can act in — all from one knowledge base and one set of rules. You teach one agent, not five bots.

A support agent at her laptop with Lyro pictured as a lavender sphere resting on the desk beside her.

LyroApp9:00 AM

Yesterday: 1,204 conversations across the Zendesk widget, WhatsApp, and voice. 74% resolved end to end, 38 handed to the team in Zendesk — all from the same knowledge base.

Run your Zendesk AI from the window you already type in

Master Agent is the one agent you talk to. Connect Zendesk once, then say what you want: “put Lyro on our Zendesk widget and hand off refunds over €50.” It reads your help center and past conversations, writes the knowledge base, sets the handoff rules, tests them on real tickets, and waits for your okay. You never configure it. You tell it what you want.

Start from the web

A developer at a laptop with Lyro pictured as a lavender sphere beside the screen.

Claude Code

> put Lyro on our Zendesk widget

Three steps. One afternoon.

Connect, teach, set the rules. Each step starts from the web, or with a line you paste into Claude or Codex.

Send the invite

Connect your Zendesk account and say put Lyro on our Zendesk. Lyro becomes the first responder in Zendesk Messaging — the same widget, WhatsApp, and Facebook Messenger channels you already run.

Start from the web

An agent typing at a laptop with Lyro pictured as a lavender sphere beside the screen.

Claude Code · 40s

Zendesk — connected, queue untouched
Set as first responder in Messaging
Widget, WhatsApp, Facebook Messenger — live

Hand it the knowledge

Say learn our help center and the last 90 days of tickets. Lyro writes a knowledge base that matches how your product actually behaves — not a generic FAQ — and flags the gaps for you. Site crawl and PDFs work too.

Start from the web

A shop owner on her phone with Lyro pictured as a lavender sphere floating beside her.

Claude Code · 24s

Read 128 help center articles
Read 4,182 past conversations
Wrote 61 topics — 9 flagged for you

Set the rules, go live

Say hand off refunds over €50 and anyone who asks for a person. Lyro writes the rule, generates a test suite from your tickets, and waits for your okay before it publishes. Your triggers, views, and SLAs take it from there.

Start from the web

A support lead leaning back from his laptop with Lyro pictured as a lavender sphere beside him.

Handoff · order #4421

Refund request of €72 — above your €50 guardrail. Handing to the team in Zendesk with the transcript and a summary.

Open in ZendeskShow me first

Put the highest resolution rate on your desk

Lyro closes 72% of conversations without a human, measured across every client, and the number keeps climbing. Most help-desk AI starts near 20% and stalls there. Lyro is built to resolve, not to deflect.

LyroZendesk AI Agents

Lyro: measured across all clients. Zendesk AI Agents: independent deployment analyses, 2024–2026.

“The resolution rate exceeded our expectations. Being able to automatically resolve 42% of inquiries means our specialized support agents can focus on the complex cases that truly need their expertise.”
Tzadok OrgadGlobal Support Head, Rapyd
“Basic onboarding took about 2 weeks, pretty easy, mostly just trying to anticipate what kind of data I need!”
Brady PriceDirector of Customer Support, Secureframe
“Implementing a chatbot helps us stay lean and agile, while still being able to scale our operations and maintain a high level of service.”
Stephen NadeauSenior Manager of Member Experience, Borrowell

Everything else about inviting Lyro

No. Lyro joins through Zendesk's integration layer, not as an agent seat. You pay Lyro's credits and nothing extra to Zendesk.

Lyro pictured as a giant lavender sphere floating beside two colleagues sharing a tablet.

Invite Lyro to your Zendesk

Start free. No migration, no sales call, nothing added to your Zendesk bill.

Invite Lyro Talk to us