Research & Reports
Data-driven insights for modern businesses
Explore our latest research on how AI is transforming e-commerce and customer experience.
AI in E-Commerce in 2026
From AI search and agentic payments to AI customer experience — how agents are entering every stage of the buyer's journey. 35 pages of insights from 70 sources.
Customer Experience Summary
CX-focused insights on hybrid support models, automation benchmarks, and building customer trust with on-site AI.
Marketing & Brand Summary
CMO-focused insights on AI discovery, advertising in AI surfaces, and attribution challenges with dark AI referrals.
Finance Summary
CFO-focused insights on ROI frameworks, cost-efficiency metrics, and investment strategies for agentic commerce.
Ecommerce & Retail Summary
Retail-focused insights on the new shopping funnel, agentic commerce protocols, and AI-ready merchant infrastructure.
