Gorgias MCP integration
Reads ticket and customer history, opens and updates tickets, applies tags, and merges duplicate customer records.
32actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create ticket
Lyro creates a new support ticket in Gorgias when a customer reaches out. The conversation is tracked from the start instead of getting lost after the chat ends.
Get customer
Lyro retrieves a specific customer's record from Gorgias. A rep gets the customer's history right away instead of searching for it manually.
Update ticket
Lyro updates an existing Gorgias ticket with new information as a case progresses. The ticket stays accurate without a rep switching over to Gorgias to edit it.
How businesses use Gorgias + Lyro
Each card is one request a support team gets, and the Gorgias actions Lyro runs to close it.
Answer from the shopper's own history
Lyro finds the customer, lists the tickets they have raised, and opens the one they are asking about, so a question about an ongoing request is answered from the record instead of relayed.
List CustomersList TicketsGet TicketOpen the ticket a conversation needs
When a request has to be tracked, Lyro creates the ticket in the shopper's own wording and creates the customer record first if the store has never seen them before.
Create TicketCreate CustomerUpdate TicketTriage the queue before an agent reaches it
Lyro tags incoming tickets by topic, reads back the tags already in use so the vocabulary stays consistent, and strips a tag that no longer applies.
Add Ticket TagsList Ticket TagsRemove Ticket TagsClean up duplicate shopper records
Lyro merges the profiles a shopper created by ordering under two addresses and writes the corrected details onto the surviving record, so their history reads as one relationship.
Merge CustomersSet Customer DataUpdate Customer
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Gorgias actions it has and picks the ones a request needs.
Connect Gorgias
Authorize the Gorgias account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Gorgias actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Gorgias · Lyro
FAQ
Everything else about Gorgias
Setup, permissions, and the limits of what Lyro can do inside Gorgias.
Not through this toolkit. There is no message or reply action in it - the writes are Create Ticket, Update Ticket, the tag actions, and the customer actions. Lyro answers the customer in the channel the conversation is happening in and uses Gorgias for the record, which keeps the ticket in the helpdesk your agents already work from.
Every action available in Gorgias
All 32 actions your agent can call on Gorgias, straight from the live MCP connection.
Add ticket tags
Adds tags to a ticket in Gorgias.
Create account setting
Creates a new account setting in Gorgias.
Create customer
Creates a new customer in Gorgias.
Create team
Creates a new team in Gorgias.
Create ticket
Creates a new ticket in Gorgias.
Delete customer
Deletes a specific customer from Gorgias.
Delete customer field value
Deletes a specific field value for a customer in Gorgias.
Delete customers
Deletes multiple customers from Gorgias.
Delete team
Deletes a specific team from Gorgias.
Delete ticket
Deletes a specific ticket from Gorgias.
Delete ticket field value
Deletes a specific field value for a ticket in Gorgias.
Get account
Retrieves your Gorgias account information.
Get customer
Retrieves a specific customer from Gorgias.
Get event
Retrieves a specific event from Gorgias.
Get team
Retrieves a specific team from Gorgias.
Get ticket
Retrieves a specific ticket from Gorgias.
List account settings
Lists all account settings in Gorgias.
List customer field values
Lists all field values for a customer in Gorgias.
List customers
Lists customers in Gorgias with various filtering options.
List events
Lists events in Gorgias with various filtering options.
List teams
Lists teams in Gorgias.
List ticket field values
Lists all field values for a ticket in Gorgias.
List tickets
Lists tickets in Gorgias with various filtering options.
List ticket tags
Lists all tags for a ticket in Gorgias.
Merge customers
Merges two customers in Gorgias, combining their data and history.
Remove ticket tags
Removes tags from a ticket in Gorgias.
Set customer data
Sets the complete data object for a customer in Gorgias.
Set ticket tags
Sets the complete list of tags for a ticket in Gorgias.
Update account setting
Updates an existing account setting in Gorgias.
Update customer
Updates an existing customer in Gorgias.
The tools Gorgias sits next to
Same connection, same setup. Pick the next one your team already uses.
Docsbot.ai
Searches an indexed documentation base for grounded answers, keeps its sources re-indexed, and escalates the questions it cannot close.
Helpwise
Reads conversations and their internal notes, handles thread attachments, keeps contact records matched and current, and subscribes to inbox events.
Plain
Matches chat visitors to their Plain record, checks tier before answering, opens and replies to threads, and updates group membership.
Respond.io
Creates contacts from a first-touch conversation, leaves internal notes for the next agent, and maintains the workspace tag list.
Sitespeakai
Lists the chatbots on an account, retrieves the leads they captured, and reads the smart prompts configured on a given bot.
Zendesk
Looks up ticket history, opens and replies to tickets, and keeps the queue tagged and deduplicated without an agent stepping in.
Ready to connect Gorgias?
Authorize the account and your agent has all 32 actions from the first conversation.