Intercom MCP integration
Looks up contact history, replies to and closes conversations, tags and assigns what needs a person, and answers from published articles.
133actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Reply to conversation
Lyro sends a reply into an existing Intercom conversation on behalf of the team. The customer gets an answer in the same thread without an agent copying it over by hand.
Close conversation
Lyro marks an Intercom conversation as resolved once the issue is handled. The queue stays current without an agent circling back just to close it out.
Get conversation
Lyro retrieves a specific Intercom conversation along with its full message history. Agents jumping in mid-issue see everything that happened so far in one look.
How businesses use Intercom + Lyro
Each card is one request a support team gets, and the Intercom actions Lyro runs to close it.
Answer from the customer's own Intercom history
Lyro matches the person in chat to their Intercom contact and reads their earlier conversations, so a repeat question gets the context it deserves rather than a cold restart.
Search ContactsSearch ConversationsGet a ContactReply and close without an agent stepping in
Lyro answers in the open conversation, leaves an internal note explaining what it did, and closes the thread when the customer is satisfied.
Reply to ConversationCreate a NoteClose ConversationTag and route what still needs a person
Before handing over, Lyro tags the conversation by topic, tags the contact for later segmentation, and assigns the thread to the team that owns it.
Attach Tag to ConversationAdd Tag to ContactAssign ConversationAnswer from the help center you already publish
Lyro searches your published articles and quotes the current one, and can draft a new article when a question keeps arriving that nothing covers.
Search for ArticlesRetrieve an ArticleCreate an Article
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Intercom actions it has and picks the ones a request needs.
Connect Intercom
Authorize the Intercom account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Intercom actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Intercom · Lyro
FAQ
Everything else about Intercom
Setup, permissions, and the limits of what Lyro can do inside Intercom.
Yes. List All Ticket Types tells Lyro which types exist before it calls Create Ticket, and Update Ticket plus Reply to Ticket keep the thread moving, so a ticket lands with the type and attributes your workflows key off rather than as an untyped catch-all.
Every action available in Intercom
All 133 actions your agent can call on Intercom, straight from the live MCP connection.
Add subscription to a contact
You can add a specific subscription to a contact.
Add tag to contact
Add a tag to a contact in Intercom.
Archive contact
Archive a single contact in Intercom.
Assign conversation
Assigns a conversation to a specific admin or team in Intercom.
Attach contact to company
Attach a contact to a company in Intercom.
Attach contact to conversation
Attach a contact participant to a conversation on behalf of admin or contact.
Attach tag to conversation
Add a tag to a specific conversation in Intercom.
Attach tag to ticket
Add a tag to a ticket in Intercom.
Block contact
Block a single contact in Intercom.
Cancel data export
Cancel an active content data export job.
Close conversation
Closes a conversation in Intercom, marking it as resolved.
Create a collection
You can create a new collection by making a POST request to https://api.intercom.io/help_center/collections..
Create an article
You can create a new article by making a POST request to https://api.intercom.io/articles.
Create a note
You can add a note to a single contact.
Create contact
Create a new contact in Intercom workspace.
Create content import source
Create a new content import source for the Fin Content Library.
Create conversation
Creates a new conversation in Intercom.
Create data attribute
Create a custom data attribute for contacts or companies.
Create data event
Submit a data event to Intercom to track user activities.
Create data export
Initiate an async data export job for message content.
Create external page
Create an external page in Fin Content Library or update an existing page by external ID.
Create help center section
Create a new help center section within a collection.
Create internal article
Create a new internal article for team knowledge sharing.
Create or update a company
You can create or update a company.
Create or update tag
Create or update a tag, and optionally tag/untag companies or tag contacts.
Create ticket
Create a ticket in Intercom to track customer requests and issues.
Create a ticket type
Create a new ticket type that defines the data structure for tracking customer requests.
Create ticket type attribute
Create a new attribute for a ticket type in Intercom.
Create event summaries
Create event summaries for a user to track event occurrences.
Delete a collection
You can delete a single collection by making a DELETE request to https://api.intercom.io/collections/<id>.
The tools Intercom sits next to
Same connection, same setup. Pick the next one your team already uses.
Bolna
Reads call transcripts and cost breakdowns, provisions voice agents with knowledge bases and numbers, schedules outbound batches, and halts queued calls.
Help Scout
Reads a customer's full thread history, posts replies and internal notes, tags and snoozes incoming conversations, and reports on inbox performance.
Landbot
Messages known customers, filters who has interacted by channel or opt-in, and keeps agent availability and brand data current.
Re amaze
Reads approved response templates and report tags so replies use your team's own wording and categories, not a separate script.
Simplesat
Pull a customer's past responses and sentiment, upsert the customer and team member records behind them, and read the questions a score came from.
Wati
Registers WhatsApp contacts, replies inside the active session window, updates contact attributes, and moves chats to the right inbox status.
Ready to connect Intercom?
Authorize the account and your agent has all 133 actions from the first conversation.