Re amaze MCP integration
Reads approved response templates and report tags so replies use your team's own wording and categories, not a separate script.
2actions available
What your agent can do with Re amaze
Every action runs live through MCP. Nothing to build, nothing to maintain.
Get report tags
Lyro retrieves the list of tags used in Re:amaze reports to organize feedback. Your team understands how customer issues are categorized.
Get response templates
Lyro fetches response templates for your brand to speed up replies. Your team reuses vetted answers without retyping every time.
How businesses use Re amaze + Lyro
Each card is one request a support team gets, and the Re amaze actions Lyro runs to close it.
Answer in wording your team already approved
Lyro retrieves the brand's Re:amaze response templates and follows the one that fits, so a customer gets phrasing your support leads signed off rather than an improvised answer.
Get Response TemplatesGet Report TagsDescribe a conversation in your reporting vocabulary
Lyro reads the tags already used across Re:amaze reports, so the category it assigns a conversation lines up with what your dashboards measure instead of starting a parallel taxonomy.
Get Report TagsGet Response TemplatesHand off with the right template already surfaced
When a conversation needs a person, Lyro passes along the Re:amaze template that matches the request, so the agent picks up from approved wording instead of writing from scratch.
Get Response TemplatesGet Report Tags
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Re amaze actions it has and picks the ones a request needs.
Connect Re amaze
Authorize the Re amaze account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Re amaze actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Re amaze · Lyro
What can you do in Re amaze without me setting anything up?
These, right away:
- Get report tags
- Get response templates
Great, let's start with the first one.
FAQ
Everything else about Re amaze
Setup, permissions, and the limits of what Lyro can do inside Re amaze.
No. The actions available here are Get Report Tags and Get Response Templates, both reads. Lyro uses Re:amaze content to shape its own answers and handoffs, while sending, assigning, and closing conversations stay in Re:amaze.
Every action available in Re amaze
All 2 actions your agent can call on Re amaze, straight from the live MCP connection.
Get report tags
Retrieve a list of tags used in reports.
Get response templates
Retrieve response templates for the brand.
The tools Re amaze sits next to
Same connection, same setup. Pick the next one your team already uses.
Bolna
Reads call transcripts and cost breakdowns, provisions voice agents with knowledge bases and numbers, schedules outbound batches, and halts queued calls.
Gorgias
Reads ticket and customer history, opens and updates tickets, applies tags, and merges duplicate customer records.
Intercom
Looks up contact history, replies to and closes conversations, tags and assigns what needs a person, and answers from published articles.
Productlane
Files feedback as insights, links it to the contact and company behind it, answers from help center articles, and publishes changelog entries.
Simplesat
Pull a customer's past responses and sentiment, upsert the customer and team member records behind them, and read the questions a score came from.
Supportbee
Searches tickets and reads their replies, answers using approved snippets, leaves agent-only notes, and routes tickets to the right team.
Ready to connect Re amaze?
Authorize the account and your agent has all 2 actions from the first conversation.