Supportbee MCP integration
Searches tickets and reads their replies, answers using approved snippets, leaves agent-only notes, and routes tickets to the right team.
41actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create ticket comment
Lyro adds an internal note to a SupportBee ticket instantly. Agents document decisions and handoffs so every team member stays aligned.
Assign ticket to team
Lyro routes a ticket to the correct team in SupportBee without manual assignment. Support tickets reach the right expert faster and reduce resolution time.
Get ticket
Lyro retrieves a specific ticket by ID with full context. Agents pull ticket details instantly without switching tools.
How businesses use Supportbee + Lyro
Each card is one request a support team gets, and the Supportbee actions Lyro runs to close it.
Answer a status question from the ticket itself
Lyro searches the helpdesk for the requester's ticket, opens it with its subject, content, and assignment, and reads the replies already on it, so a customer asking where things stand hears the current position.
Search SupportBee TicketsGet TicketList Ticket RepliesReply with wording the team already approved
Lyro pulls the canned response snippets agents work from, sends the reply to the customer by email, and marks the ticket answered so it drops out of the unanswered queue on its own.
Fetch SnippetsCreate Ticket ReplyMark SupportBee Ticket as AnsweredRoute and label before an agent opens it
Lyro labels an incoming ticket by topic, checks which teams exist on the account, and assigns it to the one that handles that work, so the queue an agent picks up is already sorted.
Add Label to TicketFetch SupportBee TeamsAssign Ticket to TeamHand off with the context already attached
Before a handoff, Lyro leaves an internal comment only agents can see, reads the private notes already on the ticket, and clears the previous owner so the reassignment is clean.
Create Ticket CommentList Ticket CommentsUnassign User From Ticket
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Supportbee actions it has and picks the ones a request needs.
Connect Supportbee
Authorize the Supportbee account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Supportbee actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Supportbee · Lyro
What can you do in Supportbee without me setting anything up?
These, right away:
- Add label to ticket
- Fetch forwarding emails
- Assign ticket to team
Great, let's start with the first one.
FAQ
Everything else about Supportbee
Setup, permissions, and the limits of what Lyro can do inside Supportbee.
Only after it has been trashed. Delete SupportBee Ticket requires the ticket to be moved to trash with Trash SupportBee Ticket first, and Untrash SupportBee Ticket restores it if the deletion turns out to be premature. Archiving is the reversible route for tickets that are simply resolved.
Every action available in Supportbee
All 41 actions your agent can call on Supportbee, straight from the live MCP connection.
Add label to ticket
Add a label to a ticket.
Archive supportbee ticket
Archive a SupportBee ticket by its ID.
Assign ticket to team
Assigns a ticket to a team in SupportBee.
Create ticket comment
Creates an internal comment on a ticket in SupportBee.
Create consequence
Creates a new consequence for rules automation in SupportBee.
Create forwarding email
Create a new forwarding email address for the company in SupportBee.
Create filter
Creates a filter in SupportBee by linking a rule with a consequence.
Create rule
Creates a new automation rule in SupportBee to automatically process tickets based on conditions.
Create snippet
Create a reusable snippet (canned response) in SupportBee.
Create supportbee ticket
Creates a new support ticket in SupportBee with a subject, content, and requester details.
Create ticket reply
Create a reply to a support ticket in SupportBee.
Create supportbee user
Invites a new user to your SupportBee account.
Delete snippet
Permanently delete a snippet by its ID from SupportBee.
Delete supportbee ticket
Permanently delete a trashed ticket from SupportBee.
Fetch forwarding emails
Retrieve all forwarding email addresses configured for the company.
Fetch supportbee labels
Retrieve all custom labels.
Fetch snippets
Fetches saved response snippets (canned responses/templates) from SupportBee.
Fetch supportbee teams
Retrieves all teams in the SupportBee account.
Get avg first response time report
Retrieve average first response time data points over time.
Get replies count report
Retrieves replies count report data for the company.
Get ticket
Retrieve a specific SupportBee ticket by its ID.
Get tickets count report
Get ticket count data points over time.
List ticket comments
Retrieves all internal comments (private agent notes) for a specific ticket.
List ticket replies
Lists all replies on a specific support ticket in SupportBee.
List tickets
List tickets from SupportBee.
List supportbee users
Retrieves all users and customer groups in your SupportBee company.
Mark supportbee ticket as answered
Marks a SupportBee ticket as answered by adding the 'answered' status.
Mark supportbee ticket as spam
Mark a SupportBee ticket as spam.
Mark supportbee ticket as unanswered
Marks a SupportBee ticket as unanswered by removing its 'answered' status.
Remove label from ticket
Remove a label from a ticket.
The tools Supportbee sits next to
Same connection, same setup. Pick the next one your team already uses.
Bolna
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Gorgias
Reads ticket and customer history, opens and updates tickets, applies tags, and merges duplicate customer records.
Intercom
Looks up contact history, replies to and closes conversations, tags and assigns what needs a person, and answers from published articles.
Productlane
Files feedback as insights, links it to the contact and company behind it, answers from help center articles, and publishes changelog entries.
Sendbird ai chabot
Lists and inspects bots, creates and reconfigures them, and unregisters a retired bot's webhook without opening the Sendbird dashboard.
Spoki
Keeps the WhatsApp contact record current, hands a chat to a human operator, opens a ticket, and manages the approved templates a reply has to use.
Ready to connect Supportbee?
Authorize the account and your agent has all 41 actions from the first conversation.