Productlane MCP integration
Files feedback as insights, links it to the contact and company behind it, answers from help center articles, and publishes changelog entries.
39actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create contact
Lyro creates a new contact in Productlane linked to a company. Agents add users to feedback collection without app switching.
Create thread
Lyro creates a new thread in Productlane for feedback tracking. Agents log feature requests and bug reports instantly.
Update contact
Lyro updates an existing contact record in Productlane. Agents modify customer info without leaving the support channel.
How businesses use Productlane + Lyro
Each card is one request a support team gets, and the Productlane actions Lyro runs to close it.
Turn a complaint into tracked feedback
Lyro files what a customer said as feedback or an insight thread, and records an upvote against the project or issue it relates to when the person is backing a request that already exists.
Create FeedbackCreate InsightCreate UpvoteAnswer from the help center before escalating
Lyro reads the workspace's help center articles, opens the right one in full, and checks the open issues behind a known problem, so a question only travels further when the documentation genuinely does not cover it.
List Help Center ArticlesGet Help Center ArticleList Productlane IssuesAttach feedback to the account it came from
Lyro looks up the contact by ID or email, creates the company record with domain-based contact auto-linking when there is not one yet, and updates the contact so feedback carries account context.
Get ContactCreate CompanyUpdate ContactClose the loop when it ships
Lyro documents the fix or new feature as a changelog entry, lists what has already been published, and reads the workspace's latest changelog, so a customer waiting on a request hears that it landed.
Create Changelog EntryList ChangelogsGet Workspace
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Productlane actions it has and picks the ones a request needs.
Connect Productlane
Authorize the Productlane account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Productlane actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Productlane · Lyro
What can you do in Productlane without me setting anything up?
These, right away:
- Create changelog entry
- Get changelog
- Delete company
Great, let's start with the first one.
FAQ
Everything else about Productlane
Setup, permissions, and the limits of what Lyro can do inside Productlane.
As the set of values Linear will accept. Get Linear Customer Options returns the valid Linear customer statuses and tiers for your workspace, so when Lyro updates a company or an insight it writes one of those rather than free text that Linear would reject.
Every action available in Productlane
All 39 actions your agent can call on Productlane, straight from the live MCP connection.
Create changelog entry
Create a new changelog entry in Productlane.
Create company
Create a new company in Productlane.
Create contact
Create a new contact in your Productlane workspace with optional company linking.
Create feedback
Create new feedback in Productlane.
Create insight
Create a new insight/thread in Productlane workspace.
Create thread
Create a new thread in Productlane.
Create upvote
Create an upvote for a project or issue.
Delete company
Delete a company by its unique ID.
Delete contact
Delete a contact by ID.
Delete upvote
Delete an upvote by its unique ID.
Enable productlane widget
Enable the Productlane widget.
Get changelog
Retrieve a published changelog by ID from Productlane.
Get company by ID
Retrieve a company by its unique ID.
Get contact
Retrieve a contact by ID or email from Productlane.
Get help center article
Retrieve a help center article by its ID.
Get insight
Retrieve an insight/thread by its ID.
Get issue by ID
Retrieve a specific issue by its ID from a workspace.
Get linear customer options
Retrieve available Linear customer statuses and tiers for your workspace.
Get project
Retrieve a project by its ID from a workspace.
Get workspace
Fetch workspace details by ID.
Invite user to workspace
Invite a new user to your Productlane workspace.
List changelogs
List all published changelogs for a workspace by ID.
List companies
List all companies in Productlane.
List contacts
Retrieve all contacts for your workspace.
List help center articles
List all help center articles for a specific workspace.
List insights
List all threads/insights for your workspace with optional filtering.
List productlane issues
Retrieve all issues from a Productlane workspace.
List workspace members
Retrieve all members of your workspace with their roles and user information.
List projects
Retrieve all projects within a workspace.
Update company
Update an existing company record in Productlane by its unique identifier.
The tools Productlane sits next to
Same connection, same setup. Pick the next one your team already uses.
Freshdesk
Filters a requester's tickets and replies in thread, reuses approved canned responses, checks agent availability against SLA rules, and searches solution articles.
Helpwise
Reads conversations and their internal notes, handles thread attachments, keeps contact records matched and current, and subscribes to inbox events.
Plain
Matches chat visitors to their Plain record, checks tier before answering, opens and replies to threads, and updates group membership.
Sendbird ai chabot
Lists and inspects bots, creates and reconfigures them, and unregisters a retired bot's webhook without opening the Sendbird dashboard.
Spoki
Keeps the WhatsApp contact record current, hands a chat to a human operator, opens a ticket, and manages the approved templates a reply has to use.
Zoho desk
Matches a customer to their contact record, reads the latest ticket thread and resolution, and opens new tickets in the department that owns them.
Ready to connect Productlane?
Authorize the account and your agent has all 39 actions from the first conversation.