Productlane

Productlane MCP integration

Files feedback as insights, links it to the contact and company behind it, answers from help center articles, and publishes changelog entries.

Connect ProductlaneSee all integrations

39actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Create contact

    Lyro creates a new contact in Productlane linked to a company. Agents add users to feedback collection without app switching.

  • Create thread

    Lyro creates a new thread in Productlane for feedback tracking. Agents log feature requests and bug reports instantly.

  • Update contact

    Lyro updates an existing contact record in Productlane. Agents modify customer info without leaving the support channel.

See all 39 actions

How businesses use Productlane + Lyro

Each card is one request a support team gets, and the Productlane actions Lyro runs to close it.

  • Turn a complaint into tracked feedback

    Lyro files what a customer said as feedback or an insight thread, and records an upvote against the project or issue it relates to when the person is backing a request that already exists.

    Create FeedbackCreate InsightCreate Upvote

  • Answer from the help center before escalating

    Lyro reads the workspace's help center articles, opens the right one in full, and checks the open issues behind a known problem, so a question only travels further when the documentation genuinely does not cover it.

    List Help Center ArticlesGet Help Center ArticleList Productlane Issues

  • Attach feedback to the account it came from

    Lyro looks up the contact by ID or email, creates the company record with domain-based contact auto-linking when there is not one yet, and updates the contact so feedback carries account context.

    Get ContactCreate CompanyUpdate Contact

  • Close the loop when it ships

    Lyro documents the fix or new feature as a changelog entry, lists what has already been published, and reads the workspace's latest changelog, so a customer waiting on a request hears that it landed.

    Create Changelog EntryList ChangelogsGet Workspace

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Productlane actions it has and picks the ones a request needs.

  1. 01

    Connect Productlane

    Authorize the Productlane account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Productlane actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Productlane · Lyro

Everything else about Productlane

Setup, permissions, and the limits of what Lyro can do inside Productlane.

  • As the set of values Linear will accept. Get Linear Customer Options returns the valid Linear customer statuses and tiers for your workspace, so when Lyro updates a company or an insight it writes one of those rather than free text that Linear would reject.

Every action available in Productlane

All 39 actions your agent can call on Productlane, straight from the live MCP connection.

  • Create changelog entry

    Create a new changelog entry in Productlane.

  • Create company

    Create a new company in Productlane.

  • Create contact

    Create a new contact in your Productlane workspace with optional company linking.

  • Create feedback

    Create new feedback in Productlane.

  • Create insight

    Create a new insight/thread in Productlane workspace.

  • Create thread

    Create a new thread in Productlane.

  • Create upvote

    Create an upvote for a project or issue.

  • Delete company

    Delete a company by its unique ID.

  • Delete contact

    Delete a contact by ID.

  • Delete upvote

    Delete an upvote by its unique ID.

  • Enable productlane widget

    Enable the Productlane widget.

  • Get changelog

    Retrieve a published changelog by ID from Productlane.

  • Get company by ID

    Retrieve a company by its unique ID.

  • Get contact

    Retrieve a contact by ID or email from Productlane.

  • Get help center article

    Retrieve a help center article by its ID.

  • Get insight

    Retrieve an insight/thread by its ID.

  • Get issue by ID

    Retrieve a specific issue by its ID from a workspace.

  • Get linear customer options

    Retrieve available Linear customer statuses and tiers for your workspace.

  • Get project

    Retrieve a project by its ID from a workspace.

  • Get workspace

    Fetch workspace details by ID.

  • Invite user to workspace

    Invite a new user to your Productlane workspace.

  • List changelogs

    List all published changelogs for a workspace by ID.

  • List companies

    List all companies in Productlane.

  • List contacts

    Retrieve all contacts for your workspace.

  • List help center articles

    List all help center articles for a specific workspace.

  • List insights

    List all threads/insights for your workspace with optional filtering.

  • List productlane issues

    Retrieve all issues from a Productlane workspace.

  • List workspace members

    Retrieve all members of your workspace with their roles and user information.

  • List projects

    Retrieve all projects within a workspace.

  • Update company

    Update an existing company record in Productlane by its unique identifier.

The tools Productlane sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

Ready to connect Productlane?

Authorize the account and your agent has all 39 actions from the first conversation.

Connect ProductlaneTalk to sales
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