Simplesat MCP integration
Pull a customer's past responses and sentiment, upsert the customer and team member records behind them, and read the questions a score came from.
8actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create or update customer v2
Lyro creates or updates a customer record in Simplesat. Agents keep contact databases current without manual entry.
Create or update team member
Lyro creates or updates a team member in Simplesat. Agents manage staff without leaving the support interface.
Search answers
Lyro finds answers from Simplesat with advanced filtering. Agents retrieve known solutions instead of reinventing answers.
How businesses use Simplesat + Lyro
Each card is one request a support team gets, and the Simplesat actions Lyro runs to close it.
Read a customer's feedback history before replying
Lyro searches that customer's responses and individual answers by sentiment, survey, or date range, so an agent picking up the conversation knows they left a one-star rating last month.
Search ResponsesSearch AnswersList SurveysKeep the customer record behind a survey correct
Lyro upserts the customer on email with their company, tags, external ID, and custom attributes, and updates an existing record by Simplesat ID, so feedback files against one profile rather than three.
Create or Update Customer V2Update CustomerGet CustomerAttribute feedback to the right team member
Lyro upserts a team member from their email, name, title, and phone, so a survey response about a specific agent lands on their record instead of an unassigned pile.
Create or Update Team MemberSearch ResponsesList SurveysExplain what a score actually measured
Lyro reads the questions behind a survey with their metric type, rating scale, choices, and conditional rules, so a CSAT number is interpreted against the question that produced it.
List QuestionsList SurveysSearch Answers
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Simplesat actions it has and picks the ones a request needs.
Connect Simplesat
Authorize the Simplesat account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Simplesat actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Simplesat · Lyro
What can you do in Simplesat without me setting anything up?
These, right away:
- Create or update customer v2
- Get customer
- Update customer
Great, let's start with the first one.
FAQ
Everything else about Simplesat
Setup, permissions, and the limits of what Lyro can do inside Simplesat.
Thirty days. Both Search Responses and Search Answers default to the last 30 days when no date range is supplied, so Lyro passes an explicit range whenever the question is about an older rating or a full quarter.
Every action available in Simplesat
All 8 actions your agent can call on Simplesat, straight from the live MCP connection.
Create or update customer v2
Create a new customer or update an existing customer if one already exists with the same email.
Create or update team member
This tool creates a new team member or updates an existing one if a team member with the same email address is found.
Get customer
Retrieve a single customer by their Simplesat ID.
List questions
Retrieve a paginated list of all questions in Simplesat.
List surveys
List all surveys in the Simplesat account.
Search answers
Search and retrieve answers from Simplesat with advanced filtering.
Search responses
Search and retrieve responses from Simplesat by applying specific filters.
Update customer
Update an existing customer by their Simplesat ID.
The tools Simplesat sits next to
Same connection, same setup. Pick the next one your team already uses.
Freshdesk
Filters a requester's tickets and replies in thread, reuses approved canned responses, checks agent availability against SLA rules, and searches solution articles.
Helpwise
Reads conversations and their internal notes, handles thread attachments, keeps contact records matched and current, and subscribes to inbox events.
Plain
Matches chat visitors to their Plain record, checks tier before answering, opens and replies to threads, and updates group membership.
Respond.io
Creates contacts from a first-touch conversation, leaves internal notes for the next agent, and maintains the workspace tag list.
Spoki
Keeps the WhatsApp contact record current, hands a chat to a human operator, opens a ticket, and manages the approved templates a reply has to use.
Zoho desk
Matches a customer to their contact record, reads the latest ticket thread and resolution, and opens new tickets in the department that owns them.
Ready to connect Simplesat?
Authorize the account and your agent has all 8 actions from the first conversation.