How far back does a feedback search look if no dates are given?

Thirty days. Both Search Responses and Search Answers default to the last 30 days when no date range is supplied, so Lyro passes an explicit range whenever the question is about an older rating or a full quarter.

What can Lyro filter Simplesat feedback by?

Search Responses supports date range, sentiment, choice value, metric, survey, customer, company, team member, collaborator, tag, comment, ticket_id, and custom attributes. Search Answers filters on a similar set, which is what lets a question like negative CES answers from one account last quarter resolve in a single call.

Will Lyro create a duplicate customer record?

No. Create or Update Customer V2 matches on email address and updates the existing customer when one is found, and Update Customer targets a specific Simplesat ID. Team members upsert on email the same way, so repeated syncs converge on one record instead of multiplying them.

Can Lyro send a survey to a customer?

Not through this toolkit. The connected actions read surveys, questions, responses, and answers, and manage customer and team member records - there is no action that sends a survey or writes a response. Distribution stays with Simplesat and the help desk integration behind it.

Simplesat MCP integration

Pull a customer's past responses and sentiment, upsert the customer and team member records behind them, and read the questions a score came from.

Connect Simplesat See all integrations

8actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create or update customer v2
Lyro creates or updates a customer record in Simplesat. Agents keep contact databases current without manual entry.
Create or update team member
Lyro creates or updates a team member in Simplesat. Agents manage staff without leaving the support interface.
Search answers
Lyro finds answers from Simplesat with advanced filtering. Agents retrieve known solutions instead of reinventing answers.

See all 8 actions

How businesses use Simplesat + Lyro

Each card is one request a support team gets, and the Simplesat actions Lyro runs to close it.

Read a customer's feedback history before replying
Lyro searches that customer's responses and individual answers by sentiment, survey, or date range, so an agent picking up the conversation knows they left a one-star rating last month.
Search ResponsesSearch AnswersList Surveys
Keep the customer record behind a survey correct
Lyro upserts the customer on email with their company, tags, external ID, and custom attributes, and updates an existing record by Simplesat ID, so feedback files against one profile rather than three.
Create or Update Customer V2Update CustomerGet Customer
Attribute feedback to the right team member
Lyro upserts a team member from their email, name, title, and phone, so a survey response about a specific agent lands on their record instead of an unassigned pile.
Create or Update Team MemberSearch ResponsesList Surveys
Explain what a score actually measured
Lyro reads the questions behind a survey with their metric type, rating scale, choices, and conditional rules, so a CSAT number is interpreted against the question that produced it.
List QuestionsList SurveysSearch Answers

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Simplesat actions it has and picks the ones a request needs.

01
Connect Simplesat
Authorize the Simplesat account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Simplesat actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Simplesat · Lyro

Everything else about Simplesat

Setup, permissions, and the limits of what Lyro can do inside Simplesat.

Thirty days. Both Search Responses and Search Answers default to the last 30 days when no date range is supplied, so Lyro passes an explicit range whenever the question is about an older rating or a full quarter.

Every action available in Simplesat

All 8 actions your agent can call on Simplesat, straight from the live MCP connection.

Create or update customer v2
Create a new customer or update an existing customer if one already exists with the same email.
Create or update team member
This tool creates a new team member or updates an existing one if a team member with the same email address is found.
Get customer
Retrieve a single customer by their Simplesat ID.
List questions
Retrieve a paginated list of all questions in Simplesat.
List surveys
List all surveys in the Simplesat account.
Search answers
Search and retrieve answers from Simplesat with advanced filtering.
Search responses
Search and retrieve responses from Simplesat by applying specific filters.
Update customer
Update an existing customer by their Simplesat ID.