Helpdesk MCP integration

Not through this toolkit. Every action here reads: List Tickets retrieves tickets from a silo with cursor pagination, and the rest list agents, teams, views, rules, and account configuration. No create, assign, or status-change action is exposed, so Lyro answers from what the help desk holds and hands the conversation to an agent when it cannot resolve it.

List Canned Responses returns the predefined reply templates configured on the account. That lets an answer follow wording your team has already signed off, instead of a second script maintained somewhere Lyro can see but your agents cannot.

List Custom Fields returns every custom field defined on the account, which is what Lyro needs to interpret a ticket carrying account-specific data such as a plan code or an order reference rather than treating it as free text.

List Licenses returns the account configurations - subscription information, global settings, default team and template assignments, and detected languages - and most accounts have exactly one. List Subscriptions is the billing view: plan type, team or enterprise, and the number of paid agent slots, including expired and future ones.