Help Scout MCP integration
Reads a customer's full thread history, posts replies and internal notes, tags and snoozes incoming conversations, and reports on inbox performance.
129actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create chat thread
Lyro starts a new chat thread on a Help Scout conversation. Agents begin conversations without leaving Help Scout.
Get user conversation history
Lyro pulls detailed conversation history for a customer over time. Agents see the full relationship context before responding.
Run manual workflow
Lyro executes a workflow on Help Scout conversations. Agents trigger automations for bulk processing without manual steps.
How businesses use Help Scout + Lyro
Each card is one request a support team gets, and the Help Scout actions Lyro runs to close it.
Answer from the customer's full thread history
Lyro lists the conversations tied to a customer, opens the relevant one, and reads every thread on it, so a reply reflects what was already promised instead of starting the exchange over.
List ConversationsGet ConversationList ThreadsReply in the thread and leave the note behind it
Lyro posts the reply into the existing conversation, adds an internal note explaining what it did and why, and opens a new conversation when a request deserves its own record.
Create Reply ThreadCreate Note on ConversationCreate ConversationTriage what lands in the shared inbox
Lyro tags an incoming conversation by topic, sets its status or assignee, and snoozes the ones waiting on a customer, so the queue an agent opens is already sorted rather than raw.
Update Conversation TagsUpdate ConversationUpdate Conversation SnoozeReport on how the inbox is actually performing
Lyro pulls happiness ratings, first response time, and volume by channel for a period, so a question about how support is doing is answered with the current numbers rather than last month's deck.
Get Happiness ReportGet First Response Time ReportGet Volume by Channel Report
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Help Scout actions it has and picks the ones a request needs.
Connect Help Scout
Authorize the Help Scout account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Help Scout actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Help Scout · Lyro
What can you do in Help Scout without me setting anything up?
These, right away:
- Create chat handle
- Get attachment data
- Delete chat handle
Great, let's start with the first one.
FAQ
Everything else about Help Scout
Setup, permissions, and the limits of what Lyro can do inside Help Scout.
It can work from the saved replies your agents already use. List Saved Replies and Get Saved Reply return the approved text held in the account, so a message sent through Create Reply Thread follows wording that has been signed off rather than a separate script maintained somewhere else.
Every action available in Help Scout
All 129 actions your agent can call on Help Scout, straight from the live MCP connection.
Create chat handle
Create a chat handle for a Help Scout customer.
Create chat thread
Create a new chat thread on a Help Scout conversation.
Create conversation
Create a new conversation in Help Scout.
Create customer
Create a new customer in Help Scout with contact details and profile information.
Create customer address
Create an address for a Help Scout customer.
Create customer email
Create an email for a customer in Help Scout.
Create customer phone
Create a phone number for a Help Scout customer.
Create customer property
Create a customer property definition in Help Scout.
Create customer thread
Create a new customer thread on a Help Scout conversation.
Create customer website
Create a website entry for a customer in Help Scout.
Create note on conversation
Create a new note thread on a Help Scout conversation.
Create organization
Create a new organization in Help Scout.
Create organization property
Create a new custom property definition for organizations in Help Scout.
Create phone thread
Create a new phone thread on a Help Scout conversation.
Create reply thread
Create a new reply thread on a Help Scout conversation.
Create saved reply
Create a saved reply for a mailbox in Help Scout.
Create social profile
Create a social profile for a customer in Help Scout.
Create webhook
Create a new webhook subscription in Help Scout to receive real-time event notifications.
Delete chat handle
Delete a chat handle for a customer.
Delete conversation
Move a conversation to the deleted folder.
Delete customer
Permanently delete a customer by ID from Help Scout.
Delete customer address
Delete a customer's address from Help Scout.
Delete customer email
Delete an email for a customer.
Delete customer phone
Delete a customer's phone number from Help Scout.
Delete customer property
Perform a soft delete on a customer property definition.
Delete customer website
Delete a website for a customer.
Delete organization
Delete an organization by ID.
Delete organization property customer tier
Delete a customer tier property definition from organizations.
Delete saved reply
Delete a saved reply from a mailbox.
Delete snooze
Delete a snooze on a conversation.
The tools Help Scout sits next to
Same connection, same setup. Pick the next one your team already uses.
Docsbot.ai
Searches an indexed documentation base for grounded answers, keeps its sources re-indexed, and escalates the questions it cannot close.
Helpdesk
Reads the ticket queue and saved views, reports agents, teams, and roles, and explains email routing, automation rules, and plan setup.
Plain
Matches chat visitors to their Plain record, checks tier before answering, opens and replies to threads, and updates group membership.
Re amaze
Reads approved response templates and report tags so replies use your team's own wording and categories, not a separate script.
Sitespeakai
Lists the chatbots on an account, retrieves the leads they captured, and reads the smart prompts configured on a given bot.
Wati
Registers WhatsApp contacts, replies inside the active session window, updates contact attributes, and moves chats to the right inbox status.
Ready to connect Help Scout?
Authorize the account and your agent has all 129 actions from the first conversation.