Help Scout

Help Scout MCP integration

Reads a customer's full thread history, posts replies and internal notes, tags and snoozes incoming conversations, and reports on inbox performance.

Connect Help ScoutSee all integrations

129actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Create chat thread

    Lyro starts a new chat thread on a Help Scout conversation. Agents begin conversations without leaving Help Scout.

  • Get user conversation history

    Lyro pulls detailed conversation history for a customer over time. Agents see the full relationship context before responding.

  • Run manual workflow

    Lyro executes a workflow on Help Scout conversations. Agents trigger automations for bulk processing without manual steps.

See all 129 actions

How businesses use Help Scout + Lyro

Each card is one request a support team gets, and the Help Scout actions Lyro runs to close it.

  • Answer from the customer's full thread history

    Lyro lists the conversations tied to a customer, opens the relevant one, and reads every thread on it, so a reply reflects what was already promised instead of starting the exchange over.

    List ConversationsGet ConversationList Threads

  • Reply in the thread and leave the note behind it

    Lyro posts the reply into the existing conversation, adds an internal note explaining what it did and why, and opens a new conversation when a request deserves its own record.

    Create Reply ThreadCreate Note on ConversationCreate Conversation

  • Triage what lands in the shared inbox

    Lyro tags an incoming conversation by topic, sets its status or assignee, and snoozes the ones waiting on a customer, so the queue an agent opens is already sorted rather than raw.

    Update Conversation TagsUpdate ConversationUpdate Conversation Snooze

  • Report on how the inbox is actually performing

    Lyro pulls happiness ratings, first response time, and volume by channel for a period, so a question about how support is doing is answered with the current numbers rather than last month's deck.

    Get Happiness ReportGet First Response Time ReportGet Volume by Channel Report

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Help Scout actions it has and picks the ones a request needs.

  1. 01

    Connect Help Scout

    Authorize the Help Scout account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Help Scout actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Help Scout · Lyro

Everything else about Help Scout

Setup, permissions, and the limits of what Lyro can do inside Help Scout.

  • It can work from the saved replies your agents already use. List Saved Replies and Get Saved Reply return the approved text held in the account, so a message sent through Create Reply Thread follows wording that has been signed off rather than a separate script maintained somewhere else.

Every action available in Help Scout

All 129 actions your agent can call on Help Scout, straight from the live MCP connection.

  • Create chat handle

    Create a chat handle for a Help Scout customer.

  • Create chat thread

    Create a new chat thread on a Help Scout conversation.

  • Create conversation

    Create a new conversation in Help Scout.

  • Create customer

    Create a new customer in Help Scout with contact details and profile information.

  • Create customer address

    Create an address for a Help Scout customer.

  • Create customer email

    Create an email for a customer in Help Scout.

  • Create customer phone

    Create a phone number for a Help Scout customer.

  • Create customer property

    Create a customer property definition in Help Scout.

  • Create customer thread

    Create a new customer thread on a Help Scout conversation.

  • Create customer website

    Create a website entry for a customer in Help Scout.

  • Create note on conversation

    Create a new note thread on a Help Scout conversation.

  • Create organization

    Create a new organization in Help Scout.

  • Create organization property

    Create a new custom property definition for organizations in Help Scout.

  • Create phone thread

    Create a new phone thread on a Help Scout conversation.

  • Create reply thread

    Create a new reply thread on a Help Scout conversation.

  • Create saved reply

    Create a saved reply for a mailbox in Help Scout.

  • Create social profile

    Create a social profile for a customer in Help Scout.

  • Create webhook

    Create a new webhook subscription in Help Scout to receive real-time event notifications.

  • Delete chat handle

    Delete a chat handle for a customer.

  • Delete conversation

    Move a conversation to the deleted folder.

  • Delete customer

    Permanently delete a customer by ID from Help Scout.

  • Delete customer address

    Delete a customer's address from Help Scout.

  • Delete customer email

    Delete an email for a customer.

  • Delete customer phone

    Delete a customer's phone number from Help Scout.

  • Delete customer property

    Perform a soft delete on a customer property definition.

  • Delete customer website

    Delete a website for a customer.

  • Delete organization

    Delete an organization by ID.

  • Delete organization property customer tier

    Delete a customer tier property definition from organizations.

  • Delete saved reply

    Delete a saved reply from a mailbox.

  • Delete snooze

    Delete a snooze on a conversation.

The tools Help Scout sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

Ready to connect Help Scout?

Authorize the account and your agent has all 129 actions from the first conversation.

Connect Help ScoutTalk to sales
Support agent working at a laptop next to the Lyro mascot