Can Lyro message a WhatsApp contact at any time?

No. Send Session Message delivers free-form text only inside the active 24-hour session window that a customer's own message opens. Outside that window WhatsApp requires an approved template message, and this toolkit exposes no template-sending action.

Which chat statuses can Lyro set in WATI?

The four the Team Inbox supports: OPEN for an active two-way conversation, PENDING while waiting on the customer, SOLVED once the issue is resolved, and BLOCK to stop further communication with that contact.

What happens to a WhatsApp chat Lyro cannot resolve?

It goes to a human agent with the full conversation history attached, and the thread stays in the WATI Team Inbox where your team already works. Lyro can leave it OPEN or PENDING so it is visibly waiting rather than closed prematurely.

Can Lyro launch a WhatsApp broadcast or campaign?

No. The five actions cover one contact and one conversation at a time - add, update attributes, send a session message, set chat status, list teams. Bulk campaigns and template approvals stay in WATI itself.

Wati MCP integration

Registers WhatsApp contacts, replies inside the active session window, updates contact attributes, and moves chats to the right inbox status.

Connect Wati See all integrations

5actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Send session message
Lyro sends a WhatsApp session message to any phone number via WATI. Support agents can initiate conversations at scale without copying numbers manually.
Add contact
Lyro creates a new contact record in WATI directly from customer data. Teams spend less time typing contacts and more time helping customers.
Wati update chat status
Lyro changes a chat's status in WATI Team Inbox to mark it resolved or pending. Agents get real-time visibility into which conversations need attention.

See all 5 actions

How businesses use Wati + Lyro

Each card is one request a support team gets, and the Wati actions Lyro runs to close it.

Answer a WhatsApp conversation while the window is open
Lyro registers the number as a WATI contact if it is new, then sends the free-form reply within the active session window so the customer gets an answer in the thread they already started.
Add ContactSend Session Message
Leave the team inbox in a state an agent can trust
Lyro writes what the conversation revealed onto the contact's custom attributes, moves the chat to open, pending, solved or blocked, and can check which teams exist before routing anything on.
Update Contact AttributesWati Update Chat StatusGet Teams

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Wati actions it has and picks the ones a request needs.

01
Connect Wati
Authorize the Wati account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Wati actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Wati · Lyro

Everything else about Wati

Setup, permissions, and the limits of what Lyro can do inside Wati.

No. Send Session Message delivers free-form text only inside the active 24-hour session window that a customer's own message opens. Outside that window WhatsApp requires an approved template message, and this toolkit exposes no template-sending action.

Every action available in Wati

All 5 actions your agent can call on Wati, straight from the live MCP connection.

Add contact
Add a new contact in WATI.
Get teams
Retrieve a list of teams from WATI.
Send session message
Send a session message to a specified WhatsApp number.
Wati update chat status
Update the status of a chat/conversation in WATI Team Inbox.
Update contact attributes
Update attributes of an existing contact.