Wati MCP integration
Registers WhatsApp contacts, replies inside the active session window, updates contact attributes, and moves chats to the right inbox status.
5actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Send session message
Lyro sends a WhatsApp session message to any phone number via WATI. Support agents can initiate conversations at scale without copying numbers manually.
Add contact
Lyro creates a new contact record in WATI directly from customer data. Teams spend less time typing contacts and more time helping customers.
Wati update chat status
Lyro changes a chat's status in WATI Team Inbox to mark it resolved or pending. Agents get real-time visibility into which conversations need attention.
How businesses use Wati + Lyro
Each card is one request a support team gets, and the Wati actions Lyro runs to close it.
Answer a WhatsApp conversation while the window is open
Lyro registers the number as a WATI contact if it is new, then sends the free-form reply within the active session window so the customer gets an answer in the thread they already started.
Add ContactSend Session MessageLeave the team inbox in a state an agent can trust
Lyro writes what the conversation revealed onto the contact's custom attributes, moves the chat to open, pending, solved or blocked, and can check which teams exist before routing anything on.
Update Contact AttributesWati Update Chat StatusGet Teams
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Wati actions it has and picks the ones a request needs.
Connect Wati
Authorize the Wati account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Wati actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Wati · Lyro
What can you do in Wati without me setting anything up?
These, right away:
- Add contact
- Get teams
- Update contact attributes
Great, let's start with the first one.
FAQ
Everything else about Wati
Setup, permissions, and the limits of what Lyro can do inside Wati.
No. Send Session Message delivers free-form text only inside the active 24-hour session window that a customer's own message opens. Outside that window WhatsApp requires an approved template message, and this toolkit exposes no template-sending action.
Every action available in Wati
All 5 actions your agent can call on Wati, straight from the live MCP connection.
Add contact
Add a new contact in WATI.
Get teams
Retrieve a list of teams from WATI.
Send session message
Send a session message to a specified WhatsApp number.
Wati update chat status
Update the status of a chat/conversation in WATI Team Inbox.
Update contact attributes
Update attributes of an existing contact.
The tools Wati sits next to
Same connection, same setup. Pick the next one your team already uses.
Freshdesk
Filters a requester's tickets and replies in thread, reuses approved canned responses, checks agent availability against SLA rules, and searches solution articles.
Helpdesk
Reads the ticket queue and saved views, reports agents, teams, and roles, and explains email routing, automation rules, and plan setup.
Plain
Matches chat visitors to their Plain record, checks tier before answering, opens and replies to threads, and updates group membership.
Re amaze
Reads approved response templates and report tags so replies use your team's own wording and categories, not a separate script.
Sitespeakai
Lists the chatbots on an account, retrieves the leads they captured, and reads the smart prompts configured on a given bot.
Zendesk
Looks up ticket history, opens and replies to tickets, and keeps the queue tagged and deduplicated without an agent stepping in.
Ready to connect Wati?
Authorize the account and your agent has all 5 actions from the first conversation.