Zoho desk MCP integration
Matches a customer to their contact record, reads the latest ticket thread and resolution, and opens new tickets in the department that owns them.
23actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create ticket
Lyro creates new Zoho Desk tickets with subject, description, and department assignment. Support teams open cases directly in conversation without navigating the ticket system.
Get ticket latest thread
Lyro fetches the most recent thread from a Zoho Desk ticket to see the latest customer message. Agents stay in sync with the most current communication without manual review.
Get contact
Lyro retrieves contact details from Zoho Desk using a contact ID. Support teams instantly access customer information for context during ticket handling.
How businesses use Zoho desk + Lyro
Each card is one request a support team gets, and the Zoho desk actions Lyro runs to close it.
Answer a ticket status question from the live record
Lyro opens the ticket, reads its most recent thread, and pulls the resolution already recorded, so a customer asking where their request stands hears the current state instead of waiting for an agent.
Get TicketGet Ticket Latest ThreadGet Ticket ResolutionOpen a ticket in the department that owns it
Lyro creates the ticket with subject, description, and requester details, resolving the department first so it lands with the team that handles that kind of issue.
Create TicketList DepartmentsGet DepartmentTie the conversation to an existing contact
Lyro looks the person up among the account's contacts, fetches several by ID at once when a thread involves more than one, and reads the accounts they are linked to.
List ContactsGet Contacts By IDsList Contact AccountsHand an agent the whole conversation history
Before a handoff, Lyro lists the ticket's conversations and pulls the specific thread that matters, then identifies the teams in that department who should pick it up.
List Ticket ConversationsGet Ticket ThreadList Teams in Department
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Zoho desk actions it has and picks the ones a request needs.
Connect Zoho desk
Authorize the Zoho desk account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Zoho desk actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Zoho desk · Lyro
What can you do in Zoho desk without me setting anything up?
These, right away:
- Create ticket
- Get agent
- Update many tasks
Great, let's start with the first one.
FAQ
Everything else about Zoho desk
Setup, permissions, and the limits of what Lyro can do inside Zoho desk.
No. This toolkit exposes Create Ticket plus a broad set of reads - Get Ticket, Get Ticket Latest Thread, List Ticket Conversations - but no action that edits a ticket or posts a reply on it. Lyro answers from the ticket and hands the conversation to an agent, with that history, when a change is needed.
Every action available in Zoho desk
All 23 actions your agent can call on Zoho desk, straight from the live MCP connection.
Create ticket
Create a new Zoho Desk ticket with subject, description, department, and requester details.
Get agent
Fetch details of a Zoho Desk agent.
Get agents count
Get the total count of agents in Zoho Desk.
Get contact
Fetch details of a Zoho Desk contact.
Get contacts by ids
Fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Get department
Fetch details of a Zoho Desk department by ID.
Get department logo
Get/download a department's logo from Zoho Desk.
Get departments count
Get the total count of departments in Zoho Desk.
Get ticket
Get Ticket.
Get ticket latest thread
Fetch the most recent thread of a ticket.
Get ticket resolution
Get Ticket Resolution.
Get ticket thread
Fetch a specific thread within a Zoho Desk ticket.
List contact accounts
List accounts associated with a Zoho Desk contact.
List contacts
List contacts with filters and pagination.
List departments
List all departments in the current Zoho Desk organization.
List organizations
List all organizations the current user belongs to.
List roles
List Roles.
List roles by ids
List Roles By IDs.
List teams in department
List teams in the specified Zoho Desk department.
List ticket conversations
List Ticket Conversations.
List tickets
List Tickets.
Update many tasks
Update multiple tasks in a single call using Zoho Desk API.
Upload department logo
Upload/update a department logo in Zoho Desk.
The tools Zoho desk sits next to
Same connection, same setup. Pick the next one your team already uses.
Bolna
Reads call transcripts and cost breakdowns, provisions voice agents with knowledge bases and numbers, schedules outbound batches, and halts queued calls.
Help Scout
Reads a customer's full thread history, posts replies and internal notes, tags and snoozes incoming conversations, and reports on inbox performance.
Intercom
Looks up contact history, replies to and closes conversations, tags and assigns what needs a person, and answers from published articles.
Pylon MCP
Answers status questions from live issue history, opens issues with requester and priority set, and keeps state, assignee, and tags current.
Sendbird ai chabot
Lists and inspects bots, creates and reconfigures them, and unregisters a retired bot's webhook without opening the Sendbird dashboard.
Supportbee
Searches tickets and reads their replies, answers using approved snippets, leaves agent-only notes, and routes tickets to the right team.
Ready to connect Zoho desk?
Authorize the account and your agent has all 23 actions from the first conversation.