Zoho desk

Zoho desk MCP integration

Matches a customer to their contact record, reads the latest ticket thread and resolution, and opens new tickets in the department that owns them.

Connect Zoho deskSee all integrations

23actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Create ticket

    Lyro creates new Zoho Desk tickets with subject, description, and department assignment. Support teams open cases directly in conversation without navigating the ticket system.

  • Get ticket latest thread

    Lyro fetches the most recent thread from a Zoho Desk ticket to see the latest customer message. Agents stay in sync with the most current communication without manual review.

  • Get contact

    Lyro retrieves contact details from Zoho Desk using a contact ID. Support teams instantly access customer information for context during ticket handling.

See all 23 actions

How businesses use Zoho desk + Lyro

Each card is one request a support team gets, and the Zoho desk actions Lyro runs to close it.

  • Answer a ticket status question from the live record

    Lyro opens the ticket, reads its most recent thread, and pulls the resolution already recorded, so a customer asking where their request stands hears the current state instead of waiting for an agent.

    Get TicketGet Ticket Latest ThreadGet Ticket Resolution

  • Open a ticket in the department that owns it

    Lyro creates the ticket with subject, description, and requester details, resolving the department first so it lands with the team that handles that kind of issue.

    Create TicketList DepartmentsGet Department

  • Tie the conversation to an existing contact

    Lyro looks the person up among the account's contacts, fetches several by ID at once when a thread involves more than one, and reads the accounts they are linked to.

    List ContactsGet Contacts By IDsList Contact Accounts

  • Hand an agent the whole conversation history

    Before a handoff, Lyro lists the ticket's conversations and pulls the specific thread that matters, then identifies the teams in that department who should pick it up.

    List Ticket ConversationsGet Ticket ThreadList Teams in Department

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Zoho desk actions it has and picks the ones a request needs.

  1. 01

    Connect Zoho desk

    Authorize the Zoho desk account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Zoho desk actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Zoho desk · Lyro

Everything else about Zoho desk

Setup, permissions, and the limits of what Lyro can do inside Zoho desk.

  • No. This toolkit exposes Create Ticket plus a broad set of reads - Get Ticket, Get Ticket Latest Thread, List Ticket Conversations - but no action that edits a ticket or posts a reply on it. Lyro answers from the ticket and hands the conversation to an agent, with that history, when a change is needed.

Every action available in Zoho desk

All 23 actions your agent can call on Zoho desk, straight from the live MCP connection.

  • Create ticket

    Create a new Zoho Desk ticket with subject, description, department, and requester details.

  • Get agent

    Fetch details of a Zoho Desk agent.

  • Get agents count

    Get the total count of agents in Zoho Desk.

  • Get contact

    Fetch details of a Zoho Desk contact.

  • Get contacts by ids

    Fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

  • Get department

    Fetch details of a Zoho Desk department by ID.

  • Get department logo

    Get/download a department's logo from Zoho Desk.

  • Get departments count

    Get the total count of departments in Zoho Desk.

  • Get ticket

    Get Ticket.

  • Get ticket latest thread

    Fetch the most recent thread of a ticket.

  • Get ticket resolution

    Get Ticket Resolution.

  • Get ticket thread

    Fetch a specific thread within a Zoho Desk ticket.

  • List contact accounts

    List accounts associated with a Zoho Desk contact.

  • List contacts

    List contacts with filters and pagination.

  • List departments

    List all departments in the current Zoho Desk organization.

  • List organizations

    List all organizations the current user belongs to.

  • List roles

    List Roles.

  • List roles by ids

    List Roles By IDs.

  • List teams in department

    List teams in the specified Zoho Desk department.

  • List ticket conversations

    List Ticket Conversations.

  • List tickets

    List Tickets.

  • Update many tasks

    Update multiple tasks in a single call using Zoho Desk API.

  • Upload department logo

    Upload/update a department logo in Zoho Desk.

The tools Zoho desk sits next to

Same connection, same setup. Pick the next one your team already uses.

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Ready to connect Zoho desk?

Authorize the account and your agent has all 23 actions from the first conversation.

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Support agent working at a laptop next to the Lyro mascot