Spoki MCP integration
Keeps the WhatsApp contact record current, hands a chat to a human operator, opens a ticket, and manages the approved templates a reply has to use.
57actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create or update contact
Lyro creates or updates WhatsApp contacts in Spoki using phone numbers as the unique key. Support teams sync customer data instantly without manually entering each contact.
Create contact list
Lyro creates new contact lists in Spoki for organizing campaign recipients or support groups. Teams segment customers for targeted WhatsApp outreach without leaving the conversation.
Bulk sync contacts
Lyro bulk syncs multiple contacts to Spoki in a single operation. Support teams import customer lists instantly instead of adding contacts one at a time.
How businesses use Spoki + Lyro
Each card is one request a support team gets, and the Spoki actions Lyro runs to close it.
Hand the WhatsApp chat to a person
When a conversation needs a human, Lyro assigns an operator to that contact's chat, opens a ticket so the thread is tracked to a conclusion, and unassigns them once it is closed.
Add Contact OperatorCreate TicketRemove Contact OperatorKeep the contact record matching the conversation
Lyro creates or updates the contact against their phone number as the unique key, adds them to the list their request implies, and syncs a whole batch at once when a list is being rebuilt.
Create or Update ContactSync Contacts to ListBulk Sync ContactsManage the templates a reply has to use
Lyro drafts a WhatsApp template with its localizations, buttons, and media header, clones an existing one as the base for a variant, and reverts a template to draft to pull it back out of WhatsApp.
Create TemplateClone TemplateRevert Template to DraftReport on what the account is actually sending
Lyro returns the current metrics for a WhatsApp Business account, pulls the historical usage reports next to them, and lists the campaigns behind a movement in the numbers.
Get Account Current ReportList ReportsList Campaigns
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Spoki actions it has and picks the ones a request needs.
Connect Spoki
Authorize the Spoki account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Spoki actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Spoki · Lyro
What can you do in Spoki without me setting anything up?
These, right away:
- Add contact operator
- Check role private key
- Delete contact
Great, let's start with the first one.
FAQ
Everything else about Spoki
Setup, permissions, and the limits of what Lyro can do inside Spoki.
It can prepare one, not approve it. Create Template builds the template with its localizations, buttons, and media header, Clone Template starts a variant in DRAFT status, and Revert Template to Draft removes one from WhatsApp again. WhatsApp's own approval sits outside this toolkit, so a new template still passes through it before anything can be sent.
Every action available in Spoki
All 57 actions your agent can call on Spoki, straight from the live MCP connection.
Add contact operator
Assign an operator to a contact's chat.
Add service user
Adds a new service user with a specific role to your Spoki account.
Check role private key
Check if a service user role has a private key configured.
Clone template
Create a duplicate copy of an existing template.
Create account onboarding link
Create an onboarding link for a specific Spoki account.
Create custom field
Creates a new custom field in Spoki for storing additional contact data.
Create contact list
Creates a new contact list in Spoki for organizing and managing contacts.
Create media file
Create a new media file entry in Spoki.
Create or update contact
Creates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier.
Create template
Creates a new WhatsApp message template with localizations, buttons, and media headers.
Create ticket
Create a new support ticket in Spoki.
Delete contact
Delete a specific contact.
Delete custom field
Delete a specific custom field.
Delete list
Delete a specific list.
Delete media file
Delete a specific media file.
Delete role
Delete a specific role.
Delete template
Delete a WhatsApp template.
Delete ticket
Delete a specific ticket.
Generate role private key
Generate a private key for a service user role.
Get account current report
Get the current report for a specified account.
List accounts
Retrieve a list of Spoki WhatsApp Business accounts with their details.
List agencies
List all agencies accessible to the user.
List automations
List, search, and filter automations.
List campaigns
List, search, and filter campaigns.
List contacts
List, search, and filter contacts.
List custom fields
List, search, and filter custom fields.
List lists
List, search, and filter contact lists.
List media
List media files.
List partners
List all partners accessible to the authenticated account.
List reports
List, search, and filter usage reports.
The tools Spoki sits next to
Same connection, same setup. Pick the next one your team already uses.
Bolna
Reads call transcripts and cost breakdowns, provisions voice agents with knowledge bases and numbers, schedules outbound batches, and halts queued calls.
Gorgias
Reads ticket and customer history, opens and updates tickets, applies tags, and merges duplicate customer records.
Intercom
Looks up contact history, replies to and closes conversations, tags and assigns what needs a person, and answers from published articles.
Productlane
Files feedback as insights, links it to the contact and company behind it, answers from help center articles, and publishes changelog entries.
Sendbird ai chabot
Lists and inspects bots, creates and reconfigures them, and unregisters a retired bot's webhook without opening the Sendbird dashboard.
Supportbee
Searches tickets and reads their replies, answers using approved snippets, leaves agent-only notes, and routes tickets to the right team.
Ready to connect Spoki?
Authorize the account and your agent has all 57 actions from the first conversation.