Spoki

Spoki MCP integration

Keeps the WhatsApp contact record current, hands a chat to a human operator, opens a ticket, and manages the approved templates a reply has to use.

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57actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Create or update contact

    Lyro creates or updates WhatsApp contacts in Spoki using phone numbers as the unique key. Support teams sync customer data instantly without manually entering each contact.

  • Create contact list

    Lyro creates new contact lists in Spoki for organizing campaign recipients or support groups. Teams segment customers for targeted WhatsApp outreach without leaving the conversation.

  • Bulk sync contacts

    Lyro bulk syncs multiple contacts to Spoki in a single operation. Support teams import customer lists instantly instead of adding contacts one at a time.

See all 57 actions

How businesses use Spoki + Lyro

Each card is one request a support team gets, and the Spoki actions Lyro runs to close it.

  • Hand the WhatsApp chat to a person

    When a conversation needs a human, Lyro assigns an operator to that contact's chat, opens a ticket so the thread is tracked to a conclusion, and unassigns them once it is closed.

    Add Contact OperatorCreate TicketRemove Contact Operator

  • Keep the contact record matching the conversation

    Lyro creates or updates the contact against their phone number as the unique key, adds them to the list their request implies, and syncs a whole batch at once when a list is being rebuilt.

    Create or Update ContactSync Contacts to ListBulk Sync Contacts

  • Manage the templates a reply has to use

    Lyro drafts a WhatsApp template with its localizations, buttons, and media header, clones an existing one as the base for a variant, and reverts a template to draft to pull it back out of WhatsApp.

    Create TemplateClone TemplateRevert Template to Draft

  • Report on what the account is actually sending

    Lyro returns the current metrics for a WhatsApp Business account, pulls the historical usage reports next to them, and lists the campaigns behind a movement in the numbers.

    Get Account Current ReportList ReportsList Campaigns

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Spoki actions it has and picks the ones a request needs.

  1. 01

    Connect Spoki

    Authorize the Spoki account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Spoki actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Spoki · Lyro

Everything else about Spoki

Setup, permissions, and the limits of what Lyro can do inside Spoki.

  • It can prepare one, not approve it. Create Template builds the template with its localizations, buttons, and media header, Clone Template starts a variant in DRAFT status, and Revert Template to Draft removes one from WhatsApp again. WhatsApp's own approval sits outside this toolkit, so a new template still passes through it before anything can be sent.

Every action available in Spoki

All 57 actions your agent can call on Spoki, straight from the live MCP connection.

  • Add contact operator

    Assign an operator to a contact's chat.

  • Add service user

    Adds a new service user with a specific role to your Spoki account.

  • Check role private key

    Check if a service user role has a private key configured.

  • Clone template

    Create a duplicate copy of an existing template.

  • Create account onboarding link

    Create an onboarding link for a specific Spoki account.

  • Create custom field

    Creates a new custom field in Spoki for storing additional contact data.

  • Create contact list

    Creates a new contact list in Spoki for organizing and managing contacts.

  • Create media file

    Create a new media file entry in Spoki.

  • Create or update contact

    Creates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier.

  • Create template

    Creates a new WhatsApp message template with localizations, buttons, and media headers.

  • Create ticket

    Create a new support ticket in Spoki.

  • Delete contact

    Delete a specific contact.

  • Delete custom field

    Delete a specific custom field.

  • Delete list

    Delete a specific list.

  • Delete media file

    Delete a specific media file.

  • Delete role

    Delete a specific role.

  • Delete template

    Delete a WhatsApp template.

  • Delete ticket

    Delete a specific ticket.

  • Generate role private key

    Generate a private key for a service user role.

  • Get account current report

    Get the current report for a specified account.

  • List accounts

    Retrieve a list of Spoki WhatsApp Business accounts with their details.

  • List agencies

    List all agencies accessible to the user.

  • List automations

    List, search, and filter automations.

  • List campaigns

    List, search, and filter campaigns.

  • List contacts

    List, search, and filter contacts.

  • List custom fields

    List, search, and filter custom fields.

  • List lists

    List, search, and filter contact lists.

  • List media

    List media files.

  • List partners

    List all partners accessible to the authenticated account.

  • List reports

    List, search, and filter usage reports.

The tools Spoki sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

Ready to connect Spoki?

Authorize the account and your agent has all 57 actions from the first conversation.

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