Whatsapp MCP integration
Replies inside the 24-hour window with text, buttons, or media, re-opens closed threads with approved templates, and checks number and template status.
17actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Send message
Lyro sends a text message to a WhatsApp user to respond to their inquiry. Customers get immediate answers without waiting for an email or callback.
Send interactive buttons
Lyro sends interactive button messages offering preset reply options to guide customers through their issue. Customers select one option instead of typing, making resolution faster.
Get business profile
Lyro retrieves the business profile information for your WhatsApp Business phone number. Team members see account details at a glance without navigating WhatsApp's settings.
How businesses use Whatsapp + Lyro
Each card is one request a support team gets, and the Whatsapp actions Lyro runs to close it.
Answer inside the 24-hour service window
Lyro replies in the open window with a text message, up to three tappable reply buttons for a yes-or-no or multiple-choice step, or a location with its name and address attached.
Send MessageSend Interactive ButtonsSend LocationReuse a media file instead of re-uploading it
Lyro uploads an image, PDF, or video once, sends it by media ID rather than by URL on every later message, and reads back its MIME type, size, and download link when needed.
Upload MediaSend Media ByGet Media InfoKeep message templates approved and current
Lyro creates a template for marketing or out-of-window messages, reports whether it has been approved, rejected, or is still pending, and deletes the ones no longer in use.
Create Message TemplateGet Template StatusDelete Message TemplateCheck a number's health before sending
Lyro lists the numbers on the WhatsApp Business Account with their verification status, quality rating, and throughput limits, and reads the business profile customers see.
Get Phone NumbersGet Phone NumberGet Business Profile
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Whatsapp actions it has and picks the ones a request needs.
- 01
Connect Whatsapp
Authorize the Whatsapp account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
- 02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Whatsapp actions that close it and chains as many as the request needs.
- 03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Everything else about Whatsapp
Setup, permissions, and the limits of what Lyro can do inside Whatsapp.
WhatsApp allows free-form messages only within 24 hours of the customer's last message. Outside that window Send Message returns error 131047 and re-engagement has to go through Send Template Message with an approved template. Interactive buttons, lists, media, and locations all sit under the same 24-hour rule.
Every action available in Whatsapp
All 17 actions your agent can call on Whatsapp, straight from the live MCP connection.
Create message template
Create a new message template for the WhatsApp Business Account.
Delete message template
Delete a message template from the WhatsApp Business Account by name.
Get business profile
Get the business profile information for a WhatsApp Business phone number.
Get media info
Get metadata and download URL for uploaded WhatsApp media.
Get message templates
Get all message templates for the WhatsApp Business Account.
Get phone number
Retrieve detailed information about a specific WhatsApp Business phone number.
Get phone numbers
Retrieve all phone numbers registered to your WhatsApp Business Account.
Get template status
Get the status and details of a specific message template.
Send contacts
Send contacts WhatsApp number.
Send interactive buttons
Send an interactive button message with up to 3 reply buttons to a WhatsApp user.
Send interactive list
Send an interactive list message to a WhatsApp number.
Send location
Send a location message with coordinates, name, and address to a WhatsApp user.
Send media
Send a media message to a WhatsApp number.
Send media by
Send media using a media ID from previously uploaded media.
Send message
Send a text message to a WhatsApp user.
Send template message
Send a template message to a WhatsApp number.
Upload media
Upload media files (images, videos, audio, documents, stickers) to WhatsApp servers.
The tools Whatsapp sits next to
Same connection, same setup. Pick the next one your team already uses.
Chatwork
Posts messages and files into rooms, reads history and unread counts, opens and closes assigned tasks, and sets up rooms, members and invite links.
Echtpost
Lists Echtpost postcard templates - name, type, preview link, and all - right inside the conversation.
Mailersend
Reads the message log behind a delivery question, checks domain verification and API quota, and provisions SMTP users, tokens, and event webhooks.
Retellai
Reads back what happened on a call, places outbound callbacks, keeps voice agent knowledge bases current, and batch tests an agent before it ships.
Superchat
Creates and updates contact records, finds the thread a customer means with its channel and status, and keeps inboxes, labels, and webhooks accurate.
Webex
Reads space history, posts and targets messages, manages team and space membership, and registers webhooks in Webex.
Ready to connect Whatsapp?
Authorize the account and your agent has all 17 actions from the first conversation.