Retellai MCP integration
Reads back what happened on a call, places outbound callbacks, keeps voice agent knowledge bases current, and batch tests an agent before it ships.
67actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create chat completion
Lyro generates an AI response to a user message in an active chat session. This lets support agents have conversations without manually composing each reply.
End chat
Lyro closes an active chat conversation. Support agents can terminate sessions instantly when customers are done or ready to switch channels.
Register phone call
Lyro records incoming or outgoing phone calls for custom telephony setups. Agents gain a complete record of every customer call for training and compliance.
How businesses use Retellai + Lyro
Each card is one request a support team gets, and the Retellai actions Lyro runs to close it.
Pick up where the phone call left off
When a customer messages after speaking to a voice agent, Lyro pulls that call by ID and reads its status, timestamps, and outcome, so the chat continues from what was already said instead of starting over.
Retrieve Call Details by IDRetrieve Call DetailsGet Chat DetailsPlace the callback the customer asked for
Lyro starts an outbound phone call from the right number, or opens a web call in the browser session the customer is already in, and updates the live call's dynamic variables with the context it gathered.
Create a New Outbound Phone CallCreate a New Web CallUpdate CallKeep the voice agent's knowledge current
Lyro adds a new document or URL to the knowledge base behind a voice agent and removes the source a policy change made wrong, so the phone line answers from the same material as the rest of support.
Add Sources to Knowledge BaseCreate a New Knowledge BaseDelete Knowledge Base SourceTest an agent change before it takes calls
Lyro runs a batch of defined test cases against the draft agent, reports whether the run passed, and publishes the version only once the results come back clean.
Create Batch TestGet Batch TestPublish Agent
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Retellai actions it has and picks the ones a request needs.
- 01
Connect Retellai
Authorize the Retellai account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
- 02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Retellai actions that close it and chains as many as the request needs.
- 03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Everything else about Retellai
Setup, permissions, and the limits of what Lyro can do inside Retellai.
Get Concurrency returns the organization's current concurrent call count and its limit. Lyro can check that before calling Create a New Outbound Phone Call, so a customer at a busy moment is queued or handed to a human agent instead of hitting a failed dial.
Every action available in Retellai
All 67 actions your agent can call on Retellai, straight from the live MCP connection.
Add community voice
Add a community voice from ElevenLabs to your Retell voice library.
Add sources to knowledge base
Add sources (documents, URLs, text) to an existing knowledge base in Retell AI.
Buy a new phone number bind agents
This endpoint allows purchasing a new phone number with a specified area code and binding it to designated agents for inbound and outbound calls.
Create voice AI agent
Create a new voice AI agent with specified configuration.
Create a new outbound phone call
Initiate an outbound call by POST to '/v2/create-phone-call'.
Create a new web call
The /v2/create-web-call endpoint creates a web call with a unique agent ID, returning call details like type, token, call ID, and status in JSON format, with a 201 response.
Create batch test
Create a batch test job that runs multiple test cases against an agent.
Create a new chat session
Create a new chat session with a chat agent.
Create a new chat agent
Create a new chat agent with specified configuration.
Create chat completion
Create a chat completion for an existing chat session, generating the agent's response to a user message.
Create conversation flow
Create a new Conversation Flow that can be attached to an agent for response generation.
Create conversation flow component
Creates a new shared conversation flow component at POST '/create-conversation-flow-component'.
Create a new knowledge base
Create a new knowledge base in Retell AI with texts, files, and URLs.
Create retell llm response engine
Create a new Retell LLM Response Engine that can be attached to an agent.
Create test case definition
Create a test case definition for agent QA testing in Retell AI.
Delete agent
Deletes an existing agent by its unique identifier.
Delete call
Delete a specific call and its associated data by call ID.
Delete chat agent
Delete an existing chat agent by its unique identifier.
Delete conversation flow
Delete a conversation flow and all its versions.
Delete conversation flow component
Delete a shared conversation flow component.
Delete knowledge base
Delete an existing knowledge base by its unique identifier.
Delete knowledge base source
Delete an existing source from a knowledge base.
Delete phone number
Delete an existing phone number from Retell AI.
Delete retell llm
Delete an existing Retell LLM Response Engine by its unique identifier.
Delete test case definition
Delete a test case definition by its unique identifier.
End chat
End an active chat session.
Retrieve details of a specific agent
Retrieve details of a specific agent by its unique identifier.
Get agent versions
Retrieve all versions of a specific agent.
Get batch test
Retrieve details and results of a specific batch test job.
Get chat details
Retrieve details of a specific chat session by chat ID.
The tools Retellai sits next to
Same connection, same setup. Pick the next one your team already uses.
Dialmycalls
Builds contact groups, checks caller IDs, recordings and credits, and reports on past voice and text broadcasts in DialMyCalls.
Google Chat
Posts and edits space messages, reads a thread before replying, opens the right direct message, and keeps space membership and roles current.
Msg91
Send and verify one-time passcodes, deliver templated SMS updates, log Segmento events, and pull the reasons a campaign event failed.
Share point
Searches sites for a document, uploads files into the right library, updates list items, and issues scoped sharing links.
Tldv
Finds the right recorded meeting, reads back its transcript and highlights, and retrieves or imports the recording file on request.
Zoom
Books, reschedules, and cancels meetings, registers attendees for meetings and webinars, and returns recordings once a call ends.
Ready to connect Retellai?
Authorize the account and your agent has all 67 actions from the first conversation.