Can Lyro send a WhatsApp or Instagram reply through Superchat?

No. This toolkit has no send action - it creates and updates contacts, lists conversations, channels, inboxes, labels, templates, and users, and manages webhooks. Lyro answers customers on its own channels and uses Superchat to keep the contact record and the routing data behind those conversations correct.

What happens to a Superchat webhook that keeps failing?

Superchat pauses it automatically after seven days of consistent delivery failures, and the ACTIVE or PAUSED status cannot be set by hand. Lyro reads the current state with List Webhooks and repoints the endpoint with Update Webhook, which is the part that is actually under your control.

Can Lyro write to our custom contact fields?

Only to fields that already exist. Custom attributes have to be predefined in your account settings; List Custom Attributes returns them with their types - string, number, date, select - and their IDs, and Create Contact and Update Contact accept those. A field that was never defined cannot be created on the fly.

How does Lyro tell which channel a conversation came in on?

List Channels returns every messaging medium in the workspace, covering WhatsApp, email, SMS, Telegram, Instagram, and Facebook. List Conversations then returns each thread with its channel, its status of open, snoozed, or done, its assigned users, contacts, labels, and inbox.

Superchat MCP integration

Creates and updates contact records, finds the thread a customer means with its channel and status, and keeps inboxes, labels, and webhooks accurate.

Connect Superchat See all integrations

17actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create contact
Lyro adds a new contact to Superchat with phone or email. Agents register customers for future conversations.
Update contact
Lyro modifies an existing contact's information in Superchat. Agents keep customer profiles current without manual admin work.
List conversations
Lyro retrieves a paginated list of all conversations in Superchat. Agents see the full message history across channels.

See all 17 actions

How businesses use Superchat + Lyro

Each card is one request a support team gets, and the Superchat actions Lyro runs to close it.

Create the contact record behind a conversation
Lyro reads which custom attributes the account defines, creates the contact from a phone number or email handle, and updates the name, handles, or attributes when details change.
List Custom AttributesCreate ContactUpdate Contact
Find the thread a customer is asking about
Lyro pages through conversations by status and channel, matches the person to their contact record, and returns that record's handles and attributes so both halves line up.
List ConversationsList ContactsGet Contact
Map the workspace before routing anything
Lyro lists the inboxes, the messaging channels behind them, and the labels used to categorise conversations, so a routing or tagging decision uses the names that actually exist.
List InboxesList ChannelsList Labels
Keep webhook subscriptions pointed at the right place
Lyro lists the configured webhooks with their status and event subscriptions, repoints one at a new URL or event set, and deletes the subscriptions that are obsolete.
List WebhooksUpdate WebhookDelete Webhook

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Superchat actions it has and picks the ones a request needs.

01
Connect Superchat
Authorize the Superchat account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Superchat actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Superchat · Lyro

Everything else about Superchat

Setup, permissions, and the limits of what Lyro can do inside Superchat.

No. This toolkit has no send action - it creates and updates contacts, lists conversations, channels, inboxes, labels, templates, and users, and manages webhooks. Lyro answers customers on its own channels and uses Superchat to keep the contact record and the routing data behind those conversations correct.

Every action available in Superchat

All 17 actions your agent can call on Superchat, straight from the live MCP connection.

Create contact
Create a new contact in Superchat with phone or email handles.
Create template folder
Create a new template folder in SuperChat for organizing message templates.
Delete webhook
Delete a specific webhook by its ID.
Get contact
Retrieve a specific contact's details by ID.
Get file
Retrieve metadata for a specific file by its ID.
Get user
Retrieve details of a specific user in the Superchat workspace by their user ID.
List channels
Lists all communication channels in your Superchat workspace.
List contacts
List all contacts in the Superchat workspace with cursor-based pagination.
List conversations
Retrieves a paginated list of all conversations in your Superchat account.
List custom attributes
List all custom attributes defined for contacts in your Superchat account.
List inboxes
List all inboxes.
List labels
List all labels in the Superchat workspace.
List templates
List all message templates.
List users
Retrieve all users in the workspace.
List webhooks
List all webhooks configured in the workspace.
Update contact
Update information for a specific contact in Superchat.
Update webhook
Update an existing webhook's target URL and/or event subscriptions.