Can Lyro analyse sales calls in Specific?

No. This toolkit is record-level: companies, users, conversations, surveys, custom fields, and sources. There is no call recording, transcript, or analytics action in it, so Lyro can create and read the conversation records a survey produces but cannot score a call or build a performance trend.

How does Lyro avoid creating a duplicate contact?

By using the upsert actions. Create Or Update User merges into an existing record based on email or ID, and Create Or Update Company creates or updates based on filter criteria, whereas Create User and Create Company always add a new record. Lyro reaches for the upsert unless a genuinely new record is intended.

How far back can Lyro read Specific conversations?

Not far. List Conversations returns up to the 20 most recent conversations, filtered by source identifier if you supply one, so it answers what has come in lately rather than serving as a full history export.

Can Lyro remove one field without deleting the whole record?

Yes, and the toolkit separates the two deliberately. Delete User Attributes and Delete Company Attributes remove named custom field keys and return the updated record, while Delete User and Delete Company permanently remove the record itself. Only the second pair warrants a human confirmation.

Specific MCP integration

Upserts companies and contacts so records exist once, files survey conversations, reads recent responses, and strips stale custom attributes.

Connect Specific See all integrations

18actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create or update user
Lyro creates or updates a user record in Specific to sync customer data. Agents manage contacts without switching to the CRM.
Create conversation
Lyro creates a new conversation (survey response) in Specific. Agents log customer feedback instantly during support calls.
Update company
Lyro updates company information to keep organizational data current. Agents modify account details without leaving the chat window.

See all 18 actions

How businesses use Specific + Lyro

Each card is one request a support team gets, and the Specific actions Lyro runs to close it.

Make sure the person and their company exist once
Lyro upserts the contact by email or ID and the company by filter criteria, so an existing record is merged rather than duplicated, and confirms which workspace the key is writing into.
Create Or Update UserCreate Or Update CompanyGet My Workspace
File what the customer said as a conversation
Lyro creates a conversation record with the content the customer gave, plain or as a structured document with headings, linked to the contacts, companies, and custom fields it belongs with.
Create ConversationCreate UserCreate Company
Read back the most recent feedback
Lyro queries the latest conversations, optionally filtered by source, and pulls the surveys behind them with their names, contexts, and tones so an answer cites what was actually said.
List ConversationsList SurveysList Sources
Keep custom attributes accurate and minimal
Lyro checks which custom fields exist for companies, contacts, or conversations, updates a value on a record, and deletes the attribute keys that should no longer be held at all.
List Custom FieldsUpdate CompanyDelete User Attributes

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Specific actions it has and picks the ones a request needs.

01
Connect Specific
Authorize the Specific account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Specific actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Specific · Lyro

Everything else about Specific

Setup, permissions, and the limits of what Lyro can do inside Specific.

No. This toolkit is record-level: companies, users, conversations, surveys, custom fields, and sources. There is no call recording, transcript, or analytics action in it, so Lyro can create and read the conversation records a survey produces but cannot score a call or build a performance trend.

Every action available in Specific

All 18 actions your agent can call on Specific, straight from the live MCP connection.

Create company
Create a new company record in the Specific platform.
Create conversation
Create a new conversation (survey response) in the Specific platform.
Create or update company
Upsert a company record in the Specific platform (create if not exists, update if exists).
Create or update user
Upsert a user record in the Specific platform (creates if not exists, updates if exists).
Create user
Create a new user (contact) record in the Specific platform.
Delete company
Delete a company record from the Specific platform.
Delete company attributes
Delete specific custom field attributes from a company record.
Delete user
Remove a user record from the Specific platform.
Delete user attributes
Delete specific custom field attributes from a user record in the Specific platform.
Get my workspace
Get current workspace information for the authenticated user.
List companies
Query company records from the Specific platform via GraphQL.
List conversations
Query conversation records (survey responses) from the Specific platform via GraphQL.
List custom fields
Query custom field definitions in the Specific platform.
List sources
Retrieve all data sources from the Specific platform.
List surveys
Retrieve multiple survey records from the Specific platform via GraphQL.
List users
Query user accounts from the Specific platform via GraphQL.
Update company
Update an existing company record in the Specific platform.
Update user
Modify an existing user record in the Specific platform via GraphQL mutation.