Gleap MCP integration
Reads the session and events behind a bug report, checks whether it is already ticketed, merges duplicates, and publishes the answer to a repeated question.
179actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create a new chat message
Lyro posts a message in a Gleap chat session. Your team responds to users without leaving your workflow.
Archive a ticket
Lyro marks a ticket as archived in Gleap. Your team closes tickets and keeps feedback history organized.
Generate ticket draft reply
Lyro creates an AI-powered draft response for a Gleap ticket. Your team gets suggested replies that you customize instead of writing from scratch.
How businesses use Gleap + Lyro
Each card is one request a support team gets, and the Gleap actions Lyro runs to close it.
See what the user actually did before it broke
Lyro opens the session behind the report, reads the events recorded on it, and searches existing tickets for the same symptom, so the reply says whether this is known and what led up to it.
Get a SessionGet Session Events by IDSearch Tickets by TermOpen the ticket with the detail already in it
Lyro creates the ticket from what the customer described, posts the opening message on the conversation, and raises the tracker ticket engineering actually works from.
Create a New TicketCreate a New Chat MessageCreate Tracker TicketKeep the ticket queue honest
Lyro merges the duplicate tickets a single outage produced, snoozes the one that is waiting on a customer reply, and reassigns a backlog to whoever has picked that area up.
Merge TicketsSnooze a TicketReassign All Tickets to UserTurn a repeated question into a help center answer
When the same question keeps arriving, Lyro suggests the FAQ from the message, adds it to a help center collection, and publishes the collection so the next person finds it without asking.
Suggest FAQ from MessageCreate a CollectionToggle Collection Publish Status
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Gleap actions it has and picks the ones a request needs.
Connect Gleap
Authorize the Gleap account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Gleap actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Gleap · Lyro
What can you do in Gleap without me setting anything up?
These, right away:
- Create a collection
- Get a checklist
- Delete AI content
Great, let's start with the first one.
FAQ
Everything else about Gleap
Setup, permissions, and the limits of what Lyro can do inside Gleap.
Where those integrations are connected on the Gleap side, yes. Get Session Shopify Info, Get Session Chargebee Info, and Get Session LemonSqueezy Info return the commerce data Gleap has attached to that session, so a billing question is answered against the record rather than the customer's recollection.
Every action available in Gleap
All 179 actions your agent can call on Gleap, straight from the live MCP connection.
Archive all tickets
Archive all tickets matching specific type and status criteria.
Archive a ticket
Archive a ticket.
Clone engagement
Clone an existing engagement.
Create a collection
Create a help center collection.
Create AI content
Create or update AI content in Gleap's knowledge base.
Create a new chat message
Creates a new chat message in a Gleap chat session.
Create a new session
Create a new user session in Gleap and associate it with a project.
Create a new team
Create a new team.
Create a new ticket
Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments.
Create engagement banner
Create a new engagement banner in Gleap.
Create engagement checklist
Create a new engagement checklist.
Create engagement cobrowse
Create a new cobrowse product tour.
Create engagement email
Create a new engagement email in Gleap.
Create engagement modal
Create a new engagement modal in Gleap.
Create engagement product tour
Create a new product tour in Gleap.
Create engagement push notification
Create a new push notification in Gleap.
Create engagement tooltip
Create a new engagement tooltip in Gleap.
Create feedback item
Manually create a feedback item (bug) in a Gleap project.
Create help center redirect
Create a new redirect for help center URLs.
Create message template
Create a new message template in Gleap.
Create new conversation with session
Create a new conversation with a session in Gleap.
Create qa snippet
Create a QA snippet (question-answer pair) in Gleap.
Create tracker ticket
Create a tracker ticket in Gleap.
Delete AI content
Delete AI content by content ID.
Delete AI content batch
Delete all AI content by batchId.
Delete a user from a project
Removes a user (team member) from a Gleap project, revoking their access.
Delete bugs
Delete a bug/ticket by ID.
Delete engagement banner
Delete an engagement banner.
Delete engagement chat message
Deletes an engagement chat message from Gleap by its ID.
Delete engagement checklist
Delete an engagement checklist by its ID.
The tools Gleap sits next to
Same connection, same setup. Pick the next one your team already uses.
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Teltel
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Ready to connect Gleap?
Authorize the account and your agent has all 179 actions from the first conversation.