Onedesk MCP integration
Opens tickets, tasks and issues by ID, logs billable worklogs, retrieves item attachments, and removes obsolete records.
24actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create worklog entry
Lyro creates a worklog entry to track time spent on a task, ticket, or project. Your team logs work without switching to OneDesk.
Get task details
Lyro retrieves comprehensive details of a specific task in OneDesk. Your team checks task status without leaving the chat.
Delete ticket
Lyro removes a ticket from OneDesk. Your team discards resolved or duplicate tickets instantly.
How businesses use Onedesk + Lyro
Each card is one request a support team gets, and the Onedesk actions Lyro runs to close it.
Answer a status question from the item itself
Lyro opens the item by its internal ID - ticket, task, feedback, or requirement all resolve the same way - and returns the title, description, status, priority, and dates behind the question.
Get Feedback DetailsGet Task DetailsGet Issue DetailsLog the time spent on a piece of work
Lyro records the worklog against the item with start and finish times, hours, completion percentage, and whether it is billable, then reads back the worklogs and timesheet detail behind an invoice question.
Create Worklog EntryGet WorklogsGet Timesheet DetailsGet to the files attached to a ticket
Lyro fetches the item by its external ID to extract the attachments recorded on it, sweeps an ID range when the ticket number is unknown, and removes an attachment that should not have been shared.
Get AttachmentsGet TicketsDelete AttachmentClear out records that should not be there
Lyro deletes the duplicate ticket, removes a customer record on request, and drops a message that was posted in error, reporting back exactly why a deletion did not go through.
Delete TicketDelete CustomerDelete Message
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Onedesk actions it has and picks the ones a request needs.
- 01
Connect Onedesk
Authorize the Onedesk account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
- 02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Onedesk actions that close it and chains as many as the request needs.
- 03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Everything else about Onedesk
Setup, permissions, and the limits of what Lyro can do inside Onedesk.
Because OneDesk's public API has no endpoint that lists tickets. Get Tickets works around it by querying items one ID at a time across a range you give it and keeping only those of type Ticket, which is why small ranges such as 1 to 50 return quickly and open-ended sweeps do not. When the ID is known, Get Feedback Details resolves any item type directly.
Every action available in Onedesk
All 24 actions your agent can call on Onedesk, straight from the live MCP connection.
Create worklog entry
Create a worklog entry to track time spent on a work item (task, ticket, project, etc.).
Delete attachment
Delete a specific attachment from OneDesk by its ID.
Delete comment
Deletes a comment from OneDesk by its ID.
Delete customer
Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint.
Delete message
Deletes a message from OneDesk by its unique message ID.
Delete project
Delete a project in OneDesk by its ID.
Delete requirement
Delete a requirement from OneDesk.
Delete task
Delete a specific task.
Delete ticket
Deletes a ticket from OneDesk by its internal ID.
Delete timesheet
Delete a timesheet by its ID.
Delete user
Deletes a user from OneDesk by their unique user ID.
Get attachments
Retrieve attachments for a specific item by its external ID.
Get comment details
Retrieve detailed information for a specific comment by its ID.
Get comments
Attempts to retrieve comments (discussion posts) from OneDesk.
Get feedback items
Retrieve all feedback items from OneDesk.
Get feedback details
Retrieve detailed information about a specific item in OneDesk by its internal ID.
Get issue details
Retrieve comprehensive details of a specific issue by its ID.
Get issues
Retrieve a list of issues from OneDesk.
Get messages
Retrieve a list of messages from OneDesk.
Get requirements
Retrieve a list of requirements from OneDesk.
Get task details
Retrieves comprehensive details of a specific task/item in OneDesk by its ID.
Get tickets
Retrieve tickets from OneDesk by querying a range of item IDs.
Get timesheet details
Retrieve details of a specific timesheet entry.
Get worklogs
Retrieve a list of worklogs from OneDesk with optional filtering and pagination.
The tools Onedesk sits next to
Same connection, same setup. Pick the next one your team already uses.
ClickUp
Opens tasks from a live conversation, reads task and doc content back to the person asking, and keeps checklists, tags, and fields current.
Google Admin
Provisions Workspace accounts and group membership, manages email aliases, and suspends or removes access on request.
Loops.so
Finds contacts by email or user ID, creates and updates audience records, and fires the events that trigger automated Loops emails.
Paperform
Reads the live Paperform workspace to find the right form for a request, and reports the spaces and translations behind it.
Stormboard
Creates Storms, adds ideas and the connectors between them, posts and reads Storm chat, and invites participants by email.
Webscraper.io
Creates and edits sitemap configurations, switches their cron schedules on or off, and reports scraping job status and remaining page credits.
Ready to connect Onedesk?
Authorize the account and your agent has all 24 actions from the first conversation.