Helpwise

Helpwise MCP integration

Reads conversations and their internal notes, handles thread attachments, keeps contact records matched and current, and subscribes to inbox events.

Connect HelpwiseSee all integrations

37actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Add note to conversation

    Lyro attaches a note to a conversation in Helpwise. Agents leave private reminders for team coordination.

  • Get conversation

    Lyro retrieves complete conversation details from Helpwise. Agents access customer messages and history instantly.

  • Create attachment

    Lyro uploads a new attachment in Helpwise. Agents share files directly without switching platforms.

See all 37 actions

How businesses use Helpwise + Lyro

Each card is one request a support team gets, and the Helpwise actions Lyro runs to close it.

  • Answer with the full thread and its internal notes

    Lyro opens the conversation, reads its subject, status, and participants, and picks up the internal notes agents left on it, so a reply reflects what your team already knows about the case.

    Get ConversationGet ConversationsGet Conversation Notes

  • Handle the file attached to a thread

    Lyro uploads a document the customer sends and pulls the attachments already on a conversation, returning file name, content type, and download URL rather than asking them to resend.

    Create attachmentGet AttachmentGet Conversation Attachments

  • Match the person in chat to their contact record

    Lyro searches contacts by name, email, or phone, opens the matching record, and updates the details or custom attributes that changed during the conversation.

    Search Helpwise ContactsGet Helpwise ContactUpdate Helpwise Contact

  • Subscribe to what happens in the inbox

    Lyro registers a callback for events such as conversation creation, message replies, assignments, status changes, and tag applications, and inspects the subscriptions already configured.

    Create Helpwise WebhookGet Helpwise WebhooksGet Helpwise Webhook

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Helpwise actions it has and picks the ones a request needs.

  1. 01

    Connect Helpwise

    Authorize the Helpwise account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Helpwise actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Helpwise · Lyro

Everything else about Helpwise

Setup, permissions, and the limits of what Lyro can do inside Helpwise.

  • Yes, and they are worth knowing before you plan around them. Delete Helpwise Conversation, Delete Helpwise Message, Delete Mailbox, and Create Helpwise Team hit endpoints Helpwise does not expose and return 404 or 405, so Lyro reports the limitation rather than pretending the change happened. Those objects are managed in the Helpwise web interface.

Every action available in Helpwise

All 37 actions your agent can call on Helpwise, straight from the live MCP connection.

  • Create attachment

    Upload a new attachment.

  • Add note to conversation

    Add a note to a conversation.

  • Create helpwise team

    Creates a new team in Helpwise to group users for collaboration and assignment purposes.

  • Create helpwise webhook

    Creates a new webhook subscription in Helpwise to receive real-time event notifications.

  • Delete contact

    Deletes a contact from Helpwise by its unique identifier (ID).

  • Delete helpwise conversation

    Attempts to delete a conversation by ID from Helpwise.

  • Delete mailbox

    Delete a mailbox by its unique identifier.

  • Delete helpwise message

    Attempts to delete a message from Helpwise.

  • Delete helpwise note

    Delete a note from a conversation.

  • Delete email signature

    Deletes an email signature from Helpwise.

  • Delete tag

    Permanently deletes a tag from Helpwise.

  • Delete team

    Delete a team.

  • Delete template

    Deletes a Helpwise email template (saved reply) by its ID.

  • Delete helpwise webhook

    Delete a Helpwise webhook by its ID.

  • Get attachment

    Retrieves a specific attachment by its unique identifier.

  • Get conversation attachments

    Retrieves attachments from messages in a specific conversation.

  • Get helpwise contact

    Retrieves detailed information for a specific contact by ID.

  • Get conversation

    Retrieves complete details of a specific conversation by ID from Helpwise.

  • Get conversations

    Retrieve a list of conversations.

  • Get helpwise custom field

    Retrieves details of a specific custom field by its ID.

  • Get helpwise mailbox

    Retrieve details of a specific mailbox by its ID.

  • Get helpwise mailboxes

    Retrieve mailboxes.

  • Get conversation note

    Retrieve details of a specific note.

  • Get conversation notes

    Retrieves all notes associated with a specific conversation.

  • Get helpwise tag

    Retrieves detailed information about a specific tag in Helpwise.

  • Get helpwise team

    Retrieves details of a specific Helpwise team by its ID.

  • Get helpwise teams

    Retrieve Helpwise teams.

  • Get helpwise whatsapp templates

    Retrieve Helpwise WhatsApp message templates.

  • Get helpwise users

    Retrieve Helpwise users list.

  • Get helpwise webhook

    Retrieve detailed configuration for a specific Helpwise webhook by its ID.

The tools Helpwise sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

Ready to connect Helpwise?

Authorize the account and your agent has all 37 actions from the first conversation.

Connect HelpwiseTalk to sales
Support agent working at a laptop next to the Lyro mascot