Zendesk MCP integration
Looks up ticket history, opens and replies to tickets, and keeps the queue tagged and deduplicated without an agent stepping in.
452actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create ticket or voicemail ticket
Lyro opens a Zendesk ticket via the voice API endpoint to log support requests. Support channels feed directly into Zendesk without manual entry.
Reply to zendesk ticket
Lyro posts a comment reply to a Zendesk ticket to move conversations forward. Agents respond to customers without leaving their primary tool.
Make ticket comment private
Lyro marks a public comment as private to hide internal notes from customers. Teams redact sensitive info on the fly without editing in Zendesk.
How businesses use Zendesk + Lyro
Each card is one request a support team gets, and the Zendesk actions Lyro runs to close it.
Answer ticket status questions from live Zendesk data
Lyro searches the requester's ticket history and reads the latest comments, so a customer asking where their request stands gets the current status instead of waiting for an agent to look it up.
Search ZendeskGet Zendesk TicketGet Ticket CommentsOpen a ticket from a live conversation
When a conversation needs a paper trail, Lyro opens a Zendesk ticket in the customer's own wording, attaches any file they sent, and posts the first reply so the thread starts complete.
Create Zendesk TicketReply to Zendesk TicketUpload Zendesk AttachmentTriage the queue before an agent opens it
Lyro tags incoming tickets by topic, merges the duplicate a customer filed twice, and applies status changes across a batch, so the queue an agent picks up is already sorted.
Update Zendesk Ticket TagsMerge Zendesk TicketsUpdate Many TicketsMatch the customer to their Zendesk record
Before a handoff, Lyro matches the person in chat to their Zendesk user record, updates it if details changed, and pulls their open requests so the agent sees one history rather than two.
Create or Update UserSearch Zendesk UsersGet User's Requested Tickets
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Zendesk actions it has and picks the ones a request needs.
- 01
Connect Zendesk
Authorize the Zendesk account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
- 02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Zendesk actions that close it and chains as many as the request needs.
- 03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Zendesk · Lyro
FAQ
Everything else about Zendesk
Setup, permissions, and the limits of what Lyro can do inside Zendesk.
Yes. The toolkit exposes brand-level actions including List Brands, Get Zendesk Brand, and List Brand Agent Memberships, so Lyro can scope a lookup or a new ticket to the right brand rather than treating the account as a single queue. Which brands it reaches follows the permissions on the Zendesk account you connect.
Every action available in Zendesk
All 452 actions your agent can call on Zendesk, straight from the live MCP connection.
Apply zendesk macro preview
Preview how a Zendesk macro would affect a ticket without actually applying it.
Autocomplete problems
Autocomplete problems in Zendesk.
Autocomplete users
Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint.
Check host mapping validity for existing brand
Check the host mapping validity for an existing brand in Zendesk.
Count deleted users
Count deleted users in Zendesk.
Count user ccd tickets
Count tickets where the specified user is CCD (carbon copy distribution).
Count custom object records
Count the number of records in a specific Zendesk custom object.
Count zendesk organizations
Count the number of organizations in Zendesk.
Create access rule
Create an access rule for a custom object in Zendesk.
Install zendesk app
Install a Zendesk app in the account.
Send notification to app
Send a notification to currently open instances of a Zendesk app.
Create autocomplete tags
Search for Zendesk tags using autocomplete via POST request body.
Create automation
Create a new automation in Zendesk.
Create bookmark
Create a bookmark for a ticket in Zendesk.
Redact zendesk comment
Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method.
Create custom object bulk job
Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk.
Create custom object record
Create a new record for a custom object in Zendesk.
Create custom object record attachment
Create an attachment for a custom object record in Zendesk.
Create custom ticket status
Create a new custom ticket status in Zendesk.
Create deletion schedule
Create a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule.
Create zendesk dynamic content item
Create a new dynamic content item with locale variants in Zendesk.
Create zendesk dynamic content item variant
Create a new locale variant for an existing dynamic content item in Zendesk.
Create end user identity
Add an identity (email or phone) to an end user's profile in Zendesk.
Create zendesk group membership
Create a group membership in Zendesk, assigning an agent to a group.
Bulk import tickets
Bulk import tickets into Zendesk by posting up to 100 ticket objects at a time.
Create many dynamic content variants
Create many locale variants for an existing dynamic content item in Zendesk.
Create many zendesk tickets
Create many tickets in Zendesk in a single request.
Create many zendesk users
Create many users in Zendesk in a single request.
Create object trigger
Create a new trigger for a custom object in Zendesk.
Create organization field
Create a custom organization field in Zendesk.
The tools Zendesk sits next to
Same connection, same setup. Pick the next one your team already uses.
Docsbot.ai
Searches an indexed documentation base for grounded answers, keeps its sources re-indexed, and escalates the questions it cannot close.
Helpdesk
Reads the ticket queue and saved views, reports agents, teams, and roles, and explains email routing, automation rules, and plan setup.
Landbot
Messages known customers, filters who has interacted by channel or opt-in, and keeps agent availability and brand data current.
Re amaze
Reads approved response templates and report tags so replies use your team's own wording and categories, not a separate script.
Simplesat
Pull a customer's past responses and sentiment, upsert the customer and team member records behind them, and read the questions a score came from.
Wati
Registers WhatsApp contacts, replies inside the active session window, updates contact attributes, and moves chats to the right inbox status.
Ready to connect Zendesk?
Authorize the account and your agent has all 452 actions from the first conversation.