What does deleting a person in Delighted actually remove?

Everything attached to them: surveys, responses, properties, Autopilot membership, survey history, and their unsubscribe or bounce status. That last part matters, because erasing the record also clears the suppression on it - Unsubscribe Person is the right call when the intent is to stop contact rather than delete the history.

Can Lyro change how often Autopilot surveys someone?

It can read the setting, not rewrite it. Get Autopilot Email Configuration and Get Autopilot SMS Configuration return whether Autopilot is active, the survey frequency, and the configuration timestamps, while the write actions only add a person or update their properties.

Can Lyro look someone up by email and phone number at once?

No. In List People the email and phone_number filters are mutually exclusive, so a lookup runs on one or the other. Paging through the result set uses the cursor in the Link header rather than a page number.

Does cancelling pending surveys also unsubscribe the customer?

No. Delete Pending Survey Requests removes every scheduled but unsent survey for that email address, which is the right move mid-complaint, but the person stays eligible for future Autopilot cycles unless Unsubscribe Person is called as well.

Delighted MCP integration

Reads survey responses by trend or date, enrolls people in Autopilot, and cancels or unsubscribes pending requests on request.

Connect Delighted See all integrations

13actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create or update person
Lyro schedules an NPS or CSAT survey for a customer within a support conversation, capturing feedback while sentiment is fresh. Surveys land at peak engagement times instead of days later when satisfaction fades.
Add person to autopilot email
Lyro enrolls a customer in email-based surveys via Delighted Autopilot during checkout or support. Feedback collection starts automatically without manual list management.
List survey responses
Lyro retrieves recent survey responses and sentiment trends from Delighted to inform support decisions. Agents see emerging complaints or praise immediately and tailor responses accordingly.

See all 13 actions

How businesses use Delighted + Lyro

Each card is one request a support team gets, and the Delighted actions Lyro runs to close it.

Open with what a customer already told you
Lyro lists survey responses filtered by date range, trend, or person with their details and notes expanded, and checks whether that person is currently enrolled in Autopilot.
List Survey ResponsesList PeopleList Autopilot SMS Memberships
Enroll a customer in the right survey cadence
Lyro creates or updates the person with the custom properties your segments rely on, then adds them to Autopilot on email or SMS depending on how they prefer to be reached.
Create Or Update PersonAdd Person To Autopilot EmailAdd Person To Autopilot SMS
Stop surveys the moment someone asks
Lyro clears every scheduled but unsent survey for an address, adds the person to the unsubscribe list, or removes them and their data outright when that is what was requested.
Delete Pending Survey RequestsUnsubscribe PersonDelete Person
Audit who is no longer reachable
Lyro lists bounced and unsubscribed people in time order with since and until timestamp filters, and reads the Autopilot email configuration to confirm what is still scheduled to send.
List Bounced PeopleList Unsubscribed PeopleGet Autopilot Email Configuration

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Delighted actions it has and picks the ones a request needs.

01
Connect Delighted
Authorize the Delighted account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Delighted actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Delighted · Lyro

Everything else about Delighted

Setup, permissions, and the limits of what Lyro can do inside Delighted.

Everything attached to them: surveys, responses, properties, Autopilot membership, survey history, and their unsubscribe or bounce status. That last part matters, because erasing the record also clears the suppression on it - Unsubscribe Person is the right call when the intent is to stop contact rather than delete the history.

Every action available in Delighted

All 13 actions your agent can call on Delighted, straight from the live MCP connection.

Add person to autopilot email
Add a person to Autopilot or update their properties for email-based surveys.
Add person to autopilot SMS
Add a person to Autopilot or update their properties for SMS-based surveys.
Create or update person
Create or update a person and schedule a survey email.
Delete pending survey requests
Remove all pending (scheduled but not yet sent) survey requests for a person.
Delete person
Remove a person and all associated data from Delighted.
Get autopilot email configuration
Retrieve the current Autopilot configuration for email distribution.
Get autopilot SMS configuration
Retrieve the current Autopilot configuration for SMS distribution.
List autopilot SMS memberships
Retrieve all Autopilot memberships for SMS distribution platform.
List bounced people
Retrieve all bounced people for your account, ordered by bounce time (oldest first).
List people
Retrieve all people for your account in creation order.
List survey responses
Retrieve all survey responses for your account with pagination support and optional filtering.
List unsubscribed people
Retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first).
Unsubscribe person
Add a person to your unsubscribe list, preventing them from receiving any future surveys via email.