Lyro Guidance
Build trust with an AI support shaped for your brand
Create an AI experience that feels human and stays on-message. Fine-tune tone, actions, and handoff rules to deliver support that fits your workflow.
Quality proven by real results
of inquiries automated with Lyro AI agent
reliable answers with no made-up data
decrease in average response time
Why guided AI delivers support that feels human and reliable
Accurate answers every time
Give the AI clear direction so it delivers precise, helpful responses, never generic.
AI that speaks your brand
Set tone and style so the AI communicates just like your best agents.
Define the rules. Guide the actions.
Define rules, actions, and escalation steps so the AI follows your service standards.
Prioritize your top customers
Identify high-value customers and route them to your top agents when needed.
One AI agent. Endless personalities.
Create the right voice for every interaction, from casual guidance to expert-level support.
Resolution Rate with Lyro AI agent
"We've seen strong performance in answer and resolution rates. Implementing an AI agent helps us stay lean and agile, while still being able to scale our operations and maintain a high level of service."
Build an AI experience that mirrors your team's expertise
Guide the AI to follow your processes, use your language, and escalate at the right time—just like a trained team member.
See how the AI agent elevates customer service
AI agent overview
By guiding customers through clear and efficient conversations, the AI achieves one of the strongest resolution rates on the market.
Actions
Handles tasks like order updates or lead qualification without human involvement.
Shopping assistant
Guides shoppers to relevant products instantly and in real time on your store.
Trust & quality
Deliver accurate responses grounded in your verified data, with full transparency and control.
Common questions about Lyro Guidance
Turn automated support into a brand-building touchpoint
Create AI conversations that stay accurate, on-brand, and consistent with the service your team delivers.
