Can Lyro update or delete a record that already exists in Workiom?

No. The connected toolkit exposes three actions - Get All Lists, Get Records, and Create Record - so Lyro can read from a list and add to it, but editing or removing an existing record still happens in Workiom itself.

Which field types can Lyro fill when it creates a record?

Create Record handles basic field types: text, numbers, dates, and static list items. It takes the record as a JSON object where each key is a field ID, so anything outside those basic types is not covered by this action.

How does Lyro know which Workiom list to write to?

It calls Get All Lists first, which returns every list in the app along with its unique ID, and Create Record then requires that list ID. Individual field values are keyed by numeric field IDs taken from the list metadata, not by field name.

What happens when a Workiom list holds thousands of records?

Get Records paginates with max_result_count and skip_count, sorts with a FIELD_ID ASC or FIELD_ID DESC expression, and filters with operators including Contains, Is, and Greater. Lyro narrows to the matching rows rather than reading the whole list into a conversation.

Workiom MCP integration

Filters a Workiom list down to the record a customer is asking about, and files new records from the conversation as they come in.

Connect Workiom See all integrations

3actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create record
Lyro creates a new record in a Workiom list instantly. Support teams log customer requests and data without manual form submission.
Get all lists
Lyro retrieves all available lists from a Workiom app. Agents see what data structures exist to route information to the right place.
Get records
Lyro retrieves records from a specified Workiom list. Agents instantly find and reference customer data during a conversation.

See all 3 actions

How businesses use Workiom + Lyro

Each card is one request a support team gets, and the Workiom actions Lyro runs to close it.

Answer a status question from live Workiom records
Lyro finds the right list, applies a filter such as Contains or Is on the customer's reference or email, and reads back the matching record, so the answer comes from the row the team actually works from.
Get RecordsGet All Lists
File a new request into the right list
Lyro looks up the list ID it needs, then creates a record with the text, number, date, and list-item fields filled from what the customer said, so nothing has to be re-entered by hand afterwards.
Create RecordGet All Lists
Pull a sorted slice of a list for a summary
Using sorting and pagination, Lyro returns something like the ten oldest open items or the most recent entries for one account instead of dumping an entire list into the conversation.
Get RecordsGet All Lists
Escalate with the record already filed
When a conversation needs a person, Lyro creates the Workiom record first and confirms it landed, so the agent picking it up finds the request already logged rather than starting from an empty form.
Create RecordGet Records

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Workiom actions it has and picks the ones a request needs.

01
Connect Workiom
Authorize the Workiom account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Workiom actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Workiom · Lyro

Everything else about Workiom

Setup, permissions, and the limits of what Lyro can do inside Workiom.

No. The connected toolkit exposes three actions - Get All Lists, Get Records, and Create Record - so Lyro can read from a list and add to it, but editing or removing an existing record still happens in Workiom itself.