Dialpad MCP integration
Pulls call transcripts, sends SMS confirmations, books callbacks when the queue is long, and checks live call center staffing before quoting a wait time.
192actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Send SMS with optional media and group sender
Lyro sends SMS or MMS messages through Dialpad to one or multiple recipients. Your agent can reach out to customers via text without leaving the support app.
Update contact information
Lyro modifies a contact's phone number, email, or other details in Dialpad. Support can keep customer contact records accurate during a call or chat.
Fetch user details by ID
Lyro retrieves full information about a specific Dialpad user to check their status and settings. Your team can see user phone numbers and account details instantly.
How businesses use Dialpad + Lyro
Each card is one request a support team gets, and the Dialpad actions Lyro runs to close it.
Pick up where the phone call left off
Lyro fetches the call record and its transcript, so a customer following up on yesterday's call does not repeat the whole thing and the reply refers to what was actually said on it.
Fetch Call By IDFetch Call Transcript by IDRetrieve Call InformationOffer a callback instead of a queue
When the wait is long, Lyro checks the call center's live status, creates the callback against it, and confirms the slot by SMS so the customer keeps their place without holding the line.
Get Call Center Status by IDCreate CallbackSend SMS With Optional MediaKeep the contact center roster honest
Lyro reads which operators are on duty, flips a duty status when someone steps away, and adds an operator to the call center that is short-handed, so routing matches who is actually there.
Retrieve Operator Duty StatusUpdate Operator Duty StatusAdd Operator to Call CenterShut down a number that keeps calling
For a repeat nuisance caller, Lyro adds the number to the blocked list, reads back what is already blocked, and lifts an entry again when a number turns out to have been blocked in error.
Add Blocked Phone NumbersRetrieve Blocked Phone NumbersRemove Blocked Numbers
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Dialpad actions it has and picks the ones a request needs.
Connect Dialpad
Authorize the Dialpad account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Dialpad actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Dialpad · Lyro
What can you do in Dialpad without me setting anything up?
These, right away:
- Add blocked phone numbers
- Fetch call byid
- Assign fax line to target
Great, let's start with the first one.
FAQ
Everything else about Dialpad
Setup, permissions, and the limits of what Lyro can do inside Dialpad.
Yes, and it is worth deciding deliberately. Transfer Call to Destination moves a live call, Add Participant to Call brings a third person on, Hangup Call via ID ends it, and Attach Labels to Call tags it for reporting afterwards.
Every action available in Dialpad
All 192 actions your agent can call on Dialpad, straight from the live MCP connection.
Access control policies listing
Retrieves a list of access control policies for the authenticated Dialpad company.
Add blocked phone numbers
Adds specified phone numbers to the blocked list in Dialpad.
Add department operator by ID
Adds a new operator to a specific department in Dialpad.
Add member to channel
Adds a new member to a specified channel within the Dialpad communication platform.
Add member to coaching team
Adds a new member to a specific coaching team in Dialpad.
Add operator to call center
This endpoint adds a new operator to a specified call center in the Dialpad system.
Add operator to office
This endpoint adds a new operator to a specific office within the Dialpad system.
Add participant to call
Adds a new participant to an existing call in the Dialpad system.
Assign fax line to target
Creates and assigns a new fax line to a specified target (user or department) in the Dialpad system.
Assign number to call router
This endpoint assigns a phone number to a specific call router in the Dialpad system.
Assign phone number to office
This endpoint assigns a phone number to a specific office in the Dialpad system.
Assign phone number to room
Assigns a phone number to a specified room in Dialpad.
Assign phone number to target
Assigns a phone number to a specified target within the Dialpad system.
Assign phone number to user
This endpoint assigns a phone number to a specific Dialpad user.
Assign policy to user by ID
Assigns an access control policy to a specific user within the Dialpad system.
Attach labels to call
Creates or updates labels for a specific call in the Dialpad system.
Configure call center settings
This endpoint creates a new call center within the Dialpad system with customizable settings for call handling, routing, operational hours, and advanced features.
Create access control policy
Creates a new access control policy in Dialpad, defining a set of permissions and their application scope.
Create agent status subscription
Creates or updates an agent status subscription for real-time monitoring of contact center agent statuses in Dialpad.
Create callback
Creates a callback request in a Dialpad call center.
Create call review share link
Creates a shareable link for a specific call review in the Dialpad platform.
Create call router configuration
Creates a new call router in the Dialpad system, allowing for custom call routing logic based on a specified URL.
Create channel endpoint
Creates a new communication channel within the Dialpad platform.
Create custom ivr with audio file
Creates a new custom Interactive Voice Response (IVR) system within the Dialpad platform.
Create new contact entry
The CreateContact endpoint adds a new contact to Dialpad's system.
Create new department record
Creates a new department within the Dialpad system with customizable settings for call handling, operating hours, and advanced features.
Create pin for international room calls
Creates a PIN for protected international calls from a Dialpad room.
Create room in office via post
Creates a new room within a specified office in the Dialpad system.
Create schedule reports endpoint
Creates a scheduled report in the Dialpad system for various types of communication data.
Create secondary office
Creates a new office within the Dialpad system with specified configurations and settings.
The tools Dialpad sits next to
Same connection, same setup. Pick the next one your team already uses.
Chatwork
Posts messages and files into rooms, reads history and unread counts, opens and closes assigned tasks, and sets up rooms, members and invite links.
Google
Finds files and documents, sends or drafts email, books meetings against real free slots, and logs the outcome to a spreadsheet.
Mocean
Sends WhatsApp text, media, and interactive messages, places and ends voice calls, and checks whether an SMS was delivered.
Roam
Posts messages and reads chat history, provisions users and groups over SCIM 2.0, and lists meetings, recordings, transcripts, and audit entries.
Textit
Sends broadcasts to contacts and groups, traces message and flow-run history, keeps contact groups accurate, and sets up scheduled campaigns.
Webvizio
Lists the projects a connected account can reach and the outgoing webhook subscriptions currently active, so setup questions are answered from live data.
Ready to connect Dialpad?
Authorize the account and your agent has all 192 actions from the first conversation.