• TidioReply faster to tickets across all channels
  • LyroHire AI to handle customer servicecheck
  • Hubi AIRun on-brand marketing with an AI coworker
  • LabsTidio LabsGet a custom AI solution built by experts
  • Master AgentOrchestrates every channel
  • AI Voice AgentResolves calls on its own
  • Lyro for Zendesk
  • Lyro for Freshdesk
  • Lyro for Salesforce
  • Lyro for HubSpot
Browse all integrationsarrow_forward
  • Borrowell83% resolved
  • GameBoost86% automated
  • Cove Smart70% self-service
  • Secureframe59% automated
See all customer storiesarrow_forward
  • AI in E-Commerce in 2026Free report on the new shopping funnel
  • Shadow AIFree report on the hidden AI habit
  • AI in Insurance in 2026Free report on AI in insurance
See all reportsarrow_forward
  • Features
  • Pricing
Talk to salesGet started
Lyro wordmark

Product

  • Features
  • Master Agent
  • AI Voice Agent
  • Integrations
  • Pricing
  • Copilot

Resources

  • Blog
  • Customer Stories
  • Reports
  • AI in Ecommerce Report
  • Docs

Company

  • Contact
  • Book a Demo

Legal

  • Privacy Policy
  • Terms of Service
  • Data Processing Agreement

4.7/5on G2G2 logo

SOC 2 Type II · GDPR · CCPA

© 2026 Lyro by Tidio. All rights reserved.

Mocean

Mocean MCP integration

Sends WhatsApp text, media, and interactive messages, places and ends voice calls, and checks whether an SMS was delivered.

Connect MoceanSee all integrations

6actions available

  1. Home/
  2. Integrations/
  3. Mocean

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Query SMS message status v2

    Lyro checks whether an SMS reached a customer or bounced, giving agents instant visibility into notification delivery. Agents stop guessing whether a message went through and act on real data.

  • Whatsapp send message v2

    Lyro sends WhatsApp messages to customers directly from a support conversation, keeping communication in one channel. Customers get faster replies without the overhead of switching tools.

  • Voice dial v2

    Lyro initiates an outbound call to a customer via Mocean, bringing urgent issues into real-time conversation. Complex problems resolve faster on voice than through text back-and-forth.

See all 6 actions

How businesses use Mocean + Lyro

Each card is one request a support team gets, and the Mocean actions Lyro runs to close it.

  • chat

    Continue the conversation on WhatsApp

    Lyro answers on WhatsApp with the message type the reply actually needs - plain text, a media file, an approved template, or an interactive prompt - rather than forcing every response into one format.

    WhatsApp Send Message V2WhatsApp Incoming Webhook V2Query SMS Message Status V2
  • support_agent

    Place and control an outbound call

    For a request that needs a voice touch, Lyro dials out with a defined command flow, ends the call by its UUID when the flow completes, and retrieves the recording once it is done.

    Voice Dial V2Voice Hangup V2Voice Download Recording V2
  • webhook

    Pick up an inbound WhatsApp message as it arrives

    The incoming webhook hands Lyro the raw event payload with its message ID and event type, so a customer message is parsed and answered on the same channel it came in on.

    WhatsApp Incoming Webhook V2WhatsApp Send Message V2Voice Dial V2
  • search

    Confirm the message or call actually landed

    Lyro checks an SMS delivery status by message ID and pulls the audio for a completed call, so a follow-up starts from what really reached the customer instead of what was sent.

    Query SMS Message Status V2Voice Download Recording V2WhatsApp Send Message V2

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Mocean actions it has and picks the ones a request needs.

  1. 01

    Connect Mocean

    Authorize the Mocean account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Mocean actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free

Mocean · Lyro

What can you do in Mocean without me setting anything up?

These, right away:

  • Query SMS message status v2
  • Voice dial v2
  • Voice download recording v2

Great, let's start with the first one.

Ask Lyro anything...

FAQ

Everything else about Mocean

Setup, permissions, and the limits of what Lyro can do inside Mocean.

  • Not with this toolkit. The only SMS action is Query SMS Message Status V2, which checks delivery of a message by msgid after it was sent elsewhere, and there is no verification or OTP action at all. Outbound messaging here runs over WhatsApp Send Message V2 or a voice dial.

  • WhatsApp Send Message V2 covers text, media, template, reaction, and interactive messages. That means Lyro can reply with a document or image, use a pre-approved template where WhatsApp requires one, and post interactive prompts rather than plain text only.

  • Yes. Voice Hangup V2 terminates an active call immediately by its call UUID. Voice Download Recording V2 works the other way round - it retrieves audio for a call that has already completed, so a recording is not available mid-call.

  • The full raw payload, including message_id, event_type, and event_data. Nothing is filtered out before Lyro sees it, which is what makes it usable for downstream parsing as well as for deciding how to answer.

Every action available in Mocean

All 6 actions your agent can call on Mocean, straight from the live MCP connection.

  • Query SMS message status v2

    Query delivery status of an SMS message.

  • Voice dial v2

    Initiate an outbound voice call via Mocean API.

  • Voice download recording v2

    Download a call recording.

  • Voice hangup v2

    Hang up an active voice call.

  • Whatsapp incoming webhook v2

    Receive and return the full incoming WhatsApp webhook payload.

  • Whatsapp send message v2

    Send a WhatsApp message via Mocean API.

The tools Mocean sits next to

Same connection, same setup. Pick the next one your team already uses.

  • Dialmycallsarrow_outward

    Dialmycalls

    Builds contact groups, checks caller IDs, recordings and credits, and reports on past voice and text broadcasts in DialMyCalls.

  • Google Meetarrow_outward

    Google Meet

    Creates meeting spaces with set access rules, reports who joined and for how long, pulls transcripts, and finds past conference records.

  • Pushoverarrow_outward

    Pushover

    Sends priority alerts to people or delivery groups, tracks emergency acknowledgements, cancels retries once someone responds, and keeps rotas current.

  • Sms alertarrow_outward

    Sms alert

    Checks the credit balance, sends bulk batches with per-recipient content, generates one-time passwords, and pulls delivery reports back by batch ID.

  • Vestaboardarrow_outward

    Vestaboard

    Posts to the right board as an event happens, as auto-formatted text or an exact 6x22 grid of character codes.

  • Zuliparrow_outward

    Zulip

    Reads threaded topics, sends and schedules messages, manages channel subscriptions, and watches the event queue so new Zulip activity triggers the next step.

Browse every integration
Support agent working at a laptop next to the Lyro mascot

Ready to connect Mocean?

Authorize the account and your agent has all 6 actions from the first conversation.

Connect MoceanTalk to sales
Connect MoceanTalk to sales
Support agent working at a laptop next to the Lyro mascot