AI Audit built for high-volume support teams
Your conversations already have the answer.
Send them to us — we will tell you exactly what AI could resolve today and where your current setup leaks.
NDA-covered · High-Level Brief on us · No commitment to continue
What you get, step by step
A clear progression from initial findings to full implementation. You decide where to stop.
- 01
High-Level Brief
We share our initial assumptions and the opportunities we have identified from your setup and conversations. Lands in your inbox within a few days of intake.
- 02
Full Analysis Report
If you agree to move forward, our data team gathers the data and produces a comprehensive report on what can be automated, expected resolution rates, and realistic implementation timelines.
- 03
Implementation
Based on the report, we can continue together and implement the solutions — self-serve setup, paid pilot, or a full rollout. No pressure to continue if it is not the right fit.
Two ways we audit
We pick the format that fits — or run both if it makes sense. Data-driven analysis, strategic benchmark, or a combination.
See what AI could resolve in your real traffic
Conversation Audit
We run your real customer conversations through an LLM trained on millions of support interactions. You get a quantified view of where time, money, and CSAT leak today.
- Resolvable share of your actual traffic
- Concrete examples of where your current AI loops, escalates, or hands off
- Prioritized quick wins for your existing stack — fixes you can ship in weeks
Best for teams already running an AI agent or chatbot they want to benchmark — and anyone who can export a meaningful sample of chats or tickets.
Request your AI Auditacme-corp-tickets-export-90d.csv
Export your last 90 days
847conversations analysed · 90 days
- Where is my order #4821? It was supposed to arrive yesterday…2m ago
- I can't log into my account, the password reset email never arrives5m ago
- What's the difference between Pro and Enterprise pricing?8m ago
- I'd like to schedule a call with your sales team for next week12m ago
- I need a refund for my last invoice, the service was down for 3 days18m ago
- How do I change the billing email on my account?22m ago
- Does your API integrate with Salesforce out of the box?31m ago
23distinct intents identified
- Order status inquiry187
- Password reset134
- Pricing and plan questions98
- Return and refund process84
- Book a call with sales63
- Account and billing changes48
- Complaints and escalations31
+ 16 more intents (202 conversations)
AI OPPORTUNITY BREAKDOWN
Instant Resolution
No integration work
With Configuration
Process setup required
With Integration
CRM/OMS connection needed
Human Agent
Always stays with team
Benchmark your AI strategy — with or without AI today
Full AI Audit
An end-to-end review of your AI readiness. We audit your website and knowledge base, probe your current bot for weak spots, and benchmark your setup against teams running AI in production.
- Quadrant placement against Best in Class with the path to close the gap
- Vulnerability check of your current bot — we try to break it on purpose
- Knowledge-base readiness and a 90-day roadmap with prioritized moves
Best for teams scoping AI strategy from scratch, planning a major support rebuild, or evaluating whether their current tooling can scale with AI.
Request your AI AuditManual at scale
Leaders
Starting
Streamlined
Who this audit is for
If three or more of these fit, the audit will move you forward. If they do not, we will tell you that on the call.
5,000+ monthly conversations across chat, email, and tickets
Already running a rules-based bot or first-gen AI you want to benchmark
Support cost or volume pressure that will not scale with headcount
You own Operations, CX, or AI and Automation in your company
Trusted by leading support teams
Audit your AI support, end to end.
Two audit formats — a deep-dive into your conversations or a full benchmark of your AI readiness. We pick what fits your team and send back a report you can act on.
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