Which WhatsApp number does Lyro send from?

One of the accounts connected to the TimelinesAI workspace, named explicitly on the send. Get WhatsApp Accounts lists every connected number, so a team running separate lines for sales and support can have Lyro reply from the one the customer originally wrote to.

Can Lyro message someone who has never written to us?

Yes, through Send WhatsApp Message to Number, which takes a recipient phone number instead of a chat ID and delivers immediately if that number is reachable on WhatsApp. Send Message to Chat is the one that requires an existing chat ID from Get Chats.

How do we know a TimelinesAI webhook is still delivering?

Get Webhook returns one subscription's URL, event type, enabled status, and error counter, and Get Webhooks lists every subscription in the workspace with pagination. Lyro reads the counter, so a webhook that has quietly started failing shows up as a number rather than as messages nobody noticed.

Lyro already reaches customers on WhatsApp, so what does TimelinesAI add?

A shared team workspace around those conversations. TimelinesAI keeps the chats from every connected number in one place with the history Lyro reads through Get Chat Messages, so a reply Lyro sends sits in the same thread a human agent picks up when the conversation is handed over.

Timelinesai MCP integration

Reads WhatsApp chat history, replies from a connected number or opens a new thread, and subscribes to message:new events as they land.

Connect Timelinesai See all integrations

13actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Send message to chat
Lyro sends a WhatsApp message directly to an existing chat. Your support team no longer needs to switch tools to reach out to customers on WhatsApp.
Get chat messages
Lyro retrieves all messages from a specific chat to review conversation history. Support agents get full context without leaving the conversation view.
Delete file
Lyro removes uploaded files by their ID to keep the workspace organized. Teams can clean up old assets without manual file management.

See all 13 actions

How businesses use Timelinesai + Lyro

Each card is one request a support team gets, and the Timelinesai actions Lyro runs to close it.

Read the WhatsApp thread before replying
Lyro finds the chat among the workspace's conversations, pulls the recent messages from it, and answers with that history in view rather than treating each inbound WhatsApp message as a fresh start.
Get ChatsGet Chat MessagesGet WhatsApp Accounts
Reply on WhatsApp from the right number
Lyro sends into the existing chat when there is one, and to a phone number directly when there is not, using whichever of the workspace's connected WhatsApp accounts should appear as the sender.
Send Message To ChatSend WhatsApp Message To Number
Keep the workspace's uploaded files under control
Lyro lists what has been uploaded to the workspace, fetches the metadata and temporary download URL for a specific file, and deletes the ones nobody needs any more.
List Uploaded FilesGet File DetailsDelete File
Act on a new WhatsApp message as it lands
Lyro subscribes to events such as message:new and chat:new, checks a subscription's error counter when deliveries look wrong, and repoints or disables one whose callback URL has moved.
Create Webhook SubscriptionGet WebhooksUpdate Webhook

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Timelinesai actions it has and picks the ones a request needs.

01
Connect Timelinesai
Authorize the Timelinesai account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Timelinesai actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Timelinesai · Lyro

Everything else about Timelinesai

Setup, permissions, and the limits of what Lyro can do inside Timelinesai.

One of the accounts connected to the TimelinesAI workspace, named explicitly on the send. Get WhatsApp Accounts lists every connected number, so a team running separate lines for sales and support can have Lyro reply from the one the customer originally wrote to.

Every action available in Timelinesai

All 13 actions your agent can call on Timelinesai, straight from the live MCP connection.

Delete file
Delete an uploaded file by its UID.
Delete webhook
Delete a webhook subscription by its ID.
Get chat messages
Get messages from a specific chat in TimelinesAI.
Get chats
Get full or filtered list of all chats.
Get file details
Retrieve metadata and temporary download URL for an uploaded file.
Get webhook
Retrieves detailed information about a specific webhook subscription by its ID.
Get webhooks
Retrieves all webhook subscriptions configured for the workspace.
Get whatsapp accounts
List all WhatsApp accounts connected to the workspace.
List uploaded files
List files uploaded in your TimelinesAI workspace.
Send whatsapp message to number
Send a WhatsApp text message to a phone number via TimelinesAI.
Create webhook subscription
Create a new webhook subscription.
Update webhook
Update an existing webhook subscription.
Send message to chat
Send a WhatsApp message to an existing chat in TimelinesAI.