Which devices can Lyro arrange a retrieval for?

Pricing and orders cover Laptop, Monitor (17-23 inch), Monitor_27 (24-27 inch), Tablet, and Cell Phone. Lyro reads those rates through Get Device Prices before it creates an order, so the figure it quotes is the one the account is charged.

Can Lyro arrange a wipe and recycle instead of shipping the device back?

Yes. Create Order supports both workflows - return to company, and recycle with data destruction - so the decision is made when the order is raised rather than renegotiated with the courier afterwards.

Why has an order Lyro created not shipped yet?

It is most likely still awaiting payment completion. List Pending Orders returns exactly those orders, paginated up to 25 per page, and Get Order Details shows the device type plus the send and return status for a single order.

What does Lyro need before it can call Remote Retrieval?

A valid API key, which the Validate User action confirms, and a company_id for any company-scoped lookup. Everything Lyro can see or create follows the account that key belongs to.

Remote retrieval MCP integration

Quotes a device return, books the pickup as a return or a data-destruction recycle, and reports where an order stands.

Connect Remote retrieval See all integrations

7actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create order
Lyro creates an IT asset retrieval order for a remote employee, specifying devices and shipping details. The order enters the fulfillment queue and the employee receives pickup or shipping instructions.
Get order details
Lyro retrieves the status, timeline, and contents of a specific asset retrieval order by its ID. You see where an employee's return is in the fulfillment pipeline and any tracking information.
List pending orders
Lyro displays all active asset retrieval orders awaiting fulfillment or already in progress. You get a workflow view of your entire retrieval queue without digging through individual orders.

See all 7 actions

How businesses use Remote retrieval + Lyro

Each card is one request a support team gets, and the Remote retrieval actions Lyro runs to close it.

Price a device return before anyone books it
Lyro reads current pricing for the device in question - laptop, monitor, tablet, or cell phone - and confirms the company record it belongs to, so the cost is settled before an order exists.
Get Device PricesGet Company Details
Schedule the pickup for a departing employee
Lyro raises the retrieval order with the employee's details and the workflow the company wants, either shipping the device back or recycling it with data destruction.
Create OrderGet Device PricesGet Company Details
Answer where a laptop collection has got to
Lyro pulls the order by its ID and reads the employee, company, and shipment fields on it, so a question about a pending collection gets the live send and return status.
Get Order DetailsGet All Orders
Clear the orders stuck before payment
Lyro lists the orders still awaiting payment completion and checks each against the full order list, so nothing sits unshipped because one step was missed.
List Pending OrdersGet Order DetailsGet All Orders

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Remote retrieval actions it has and picks the ones a request needs.

01
Connect Remote retrieval
Authorize the Remote retrieval account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Remote retrieval actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Remote retrieval · Lyro

Everything else about Remote retrieval

Setup, permissions, and the limits of what Lyro can do inside Remote retrieval.

Pricing and orders cover Laptop, Monitor (17-23 inch), Monitor_27 (24-27 inch), Tablet, and Cell Phone. Lyro reads those rates through Get Device Prices before it creates an order, so the figure it quotes is the one the account is charged.