Remote retrieval MCP integration
Quotes a device return, books the pickup as a return or a data-destruction recycle, and reports where an order stands.
7actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create order
Lyro creates an IT asset retrieval order for a remote employee, specifying devices and shipping details. The order enters the fulfillment queue and the employee receives pickup or shipping instructions.
Get order details
Lyro retrieves the status, timeline, and contents of a specific asset retrieval order by its ID. You see where an employee's return is in the fulfillment pipeline and any tracking information.
List pending orders
Lyro displays all active asset retrieval orders awaiting fulfillment or already in progress. You get a workflow view of your entire retrieval queue without digging through individual orders.
How businesses use Remote retrieval + Lyro
Each card is one request a support team gets, and the Remote retrieval actions Lyro runs to close it.
Price a device return before anyone books it
Lyro reads current pricing for the device in question - laptop, monitor, tablet, or cell phone - and confirms the company record it belongs to, so the cost is settled before an order exists.
Get Device PricesGet Company DetailsSchedule the pickup for a departing employee
Lyro raises the retrieval order with the employee's details and the workflow the company wants, either shipping the device back or recycling it with data destruction.
Create OrderGet Device PricesGet Company DetailsAnswer where a laptop collection has got to
Lyro pulls the order by its ID and reads the employee, company, and shipment fields on it, so a question about a pending collection gets the live send and return status.
Get Order DetailsGet All OrdersClear the orders stuck before payment
Lyro lists the orders still awaiting payment completion and checks each against the full order list, so nothing sits unshipped because one step was missed.
List Pending OrdersGet Order DetailsGet All Orders
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Remote retrieval actions it has and picks the ones a request needs.
Connect Remote retrieval
Authorize the Remote retrieval account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Remote retrieval actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Remote retrieval · Lyro
What can you do in Remote retrieval without me setting anything up?
These, right away:
- Create order
- Get all orders
- Get company details
Great, let's start with the first one.
FAQ
Everything else about Remote retrieval
Setup, permissions, and the limits of what Lyro can do inside Remote retrieval.
Pricing and orders cover Laptop, Monitor (17-23 inch), Monitor_27 (24-27 inch), Tablet, and Cell Phone. Lyro reads those rates through Get Device Prices before it creates an order, so the figure it quotes is the one the account is charged.
Every action available in Remote retrieval
All 7 actions your agent can call on Remote retrieval, straight from the live MCP connection.
Create order
Create IT asset retrieval orders for remote employees.
Get all orders
Retrieve a paginated list of all orders.
Get company details
Retrieve detailed information for a company.
Get device prices
Retrieve real-time pricing data for all supported devices.
Get order details
Retrieve specific order details by order ID.
List pending orders
Retrieve list of all pending orders.
Remoteretrieval: validate user
Validate the provided API key.
The tools Remote retrieval sits next to
Same connection, same setup. Pick the next one your team already uses.
Ashby
Reads application history and interview feedback, files candidates against jobs, moves applications between stages, and starts offers for approval.
Bamboohr
Checks time-off balances and requests, submits and approves them, updates employee records, and moves applicants through the ATS pipeline.
Connecteam
Creates staff accounts in bulk with your custom fields, archives leavers, reports schedules and task boards, and answers time-off policy questions.
Gusto
Answers pay stub and document requests, keeps time off policies current, sets new hires up with a job and pay schedule, and surfaces what is blocking payroll.
Recruitee
Answers role questions from the live careers-site posting, creates candidate profiles and screening notes, and keeps job offers and tags current.
Workable
Reads candidate pipelines by job and stage, creates employee records with their documents, restructures departments, and answers time off balance questions.
Ready to connect Remote retrieval?
Authorize the account and your agent has all 7 actions from the first conversation.