Does Lyro need a particular Connecteam plan to read team chats?

Yes. Get Chat lists the team chats and channels only when the Communications hub is on the Expert plan. On a lower plan that action will not return conversations, so Lyro answers from the scheduling, user, and forms data instead of implying chats are unavailable for a different reason.

Why would Get Forms come back empty?

Because the Forms API has to be enabled on the account before form definitions are exposed. An empty response usually means the API is switched off rather than that no forms exist, so that is the first thing to check before assuming Lyro cannot see them.

Does archiving a user delete them?

No. Archive Users deactivates one or more users by their unique IDs while keeping their records intact, which is why it is the offboarding step here. There is no delete-user action in this toolkit at all, so a leaver's history cannot be destroyed by accident.

How does Lyro get a file into Connecteam?

Generate Upload URL returns a pre-signed, time-limited URL to upload against. The file goes straight from its source into Connecteam's storage rather than passing through the conversation, and the URL expires, so a link that leaks later is of no use to anyone.

Connecteam MCP integration

Creates staff accounts in bulk with your custom fields, archives leavers, reports schedules and task boards, and answers time-off policy questions.

Connect Connecteam See all integrations

16actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create users
Lyro creates one or more new user accounts in Connecteam with roles, permissions, and team assignments. New users gain instant access to the platform and inherit group settings automatically.
Get users
Lyro retrieves a list of all users in your Connecteam account with their roles and statuses. You get a complete user audit useful for access reviews or deprovisioning checks.
Archive users
Lyro deactivates one or more users by archiving their accounts, removing access while preserving historical data. Archived users no longer log in but remain searchable for audits.

See all 16 actions

How businesses use Connecteam + Lyro

Each card is one request a support team gets, and the Connecteam actions Lyro runs to close it.

Onboard a batch of new staff at once
Lyro reads which custom fields and categories the account defines, then creates several staff or admin accounts in a single call rather than one form at a time.
Get Custom FieldsGet Custom Field CategoriesCreate Users
Deactivate a leaver without deleting their record
Lyro finds the people to offboard in the user list, archives them by ID so their history survives, and checks which smart groups they were being pulled into.
Get UsersArchive UsersGet Smart Groups
Answer what work is scheduled and who owns it
Lyro lists the job schedulers on the account, the jobs filed under a scheduler or time clock instance, and the task boards those jobs are tracked on.
Get SchedulersGet JobsGet Task Boards
Answer a time-off or forms question from the setup
Lyro returns the time-off policy types configured on the account, the form definitions staff are asked to complete, and the performance indicators the team is measured on.
Get Policy TypesGet FormsGet Performance Indicators

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Connecteam actions it has and picks the ones a request needs.

01
Connect Connecteam
Authorize the Connecteam account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Connecteam actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Connecteam · Lyro

Everything else about Connecteam

Setup, permissions, and the limits of what Lyro can do inside Connecteam.

Yes. Get Chat lists the team chats and channels only when the Communications hub is on the Expert plan. On a lower plan that action will not return conversations, so Lyro answers from the scheduling, user, and forms data instead of implying chats are unavailable for a different reason.