• TidioReply faster to tickets across all channels
  • LyroHire AI to handle customer servicecheck
  • Hubi AIRun on-brand marketing with an AI coworker
  • LabsTidio LabsGet a custom AI solution built by experts
  • Master AgentOrchestrates every channel
  • AI Voice AgentResolves calls on its own
  • Lyro for Zendesk
  • Lyro for Freshdesk
  • Lyro for Salesforce
  • Lyro for HubSpot
Browse all integrationsarrow_forward
  • Borrowell83% resolved
  • GameBoost86% automated
  • Cove Smart70% self-service
  • Secureframe59% automated
See all customer storiesarrow_forward
  • AI in E-Commerce in 2026Free report on the new shopping funnel
  • Shadow AIFree report on the hidden AI habit
  • AI in Insurance in 2026Free report on AI in insurance
See all reportsarrow_forward
  • Features
  • Pricing
Talk to salesGet started
Lyro wordmark

Product

  • Features
  • Master Agent
  • AI Voice Agent
  • Integrations
  • Pricing
  • Copilot

Resources

  • Blog
  • Customer Stories
  • Reports
  • AI in Ecommerce Report
  • Docs

Company

  • Contact
  • Book a Demo

Legal

  • Privacy Policy
  • Terms of Service
  • Data Processing Agreement

4.7/5on G2G2 logo

SOC 2 Type II · GDPR · CCPA

© 2026 Lyro by Tidio. All rights reserved.

One drive

One drive MCP integration

Searches file contents for the document someone means, files attachments into the right folder, issues scoped sharing links, and restores deleted items.

Connect One driveSee all integrations

60actions available

  1. Home/
  2. Integrations/
  3. One drive

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Find item

    Lyro finds a file or folder by name in OneDrive. Support locates the item the customer needs without manual directory browsing.

  • Update file content

    Lyro creates an upload session to replace a file's content in OneDrive. Support pushes updated documents directly without customer interaction.

  • Restore deleted item

    Lyro recovers accidentally deleted files from the recycle bin. Customers restore their work without data loss or manual IT escalation.

See all 60 actions

How businesses use One drive + Lyro

Each card is one request a support team gets, and the One drive actions Lyro runs to close it.

  • search

    Find the document someone is describing

    Lyro searches filenames, metadata, and file contents for the keyword a person actually used, reads the item's metadata to confirm it is the right one, and lists what else sits in that folder.

    Search ItemsGet Item MetadataList Folder Children
  • cloud

    Put the file where it belongs

    Lyro uploads what a customer sends into the destination folder, creates that folder first if it does not exist yet, and moves an item that landed in the wrong place without anyone opening the web app.

    Upload FileCreate FolderMove Item
  • share

    Share it with exactly the right person

    Lyro creates a sharing link for an item, invites a named person rather than opening it to anyone with the URL, and narrows an existing permission when someone's access should shrink.

    Create Sharing LinkInvite User to Drive ItemUpdate Drive Item Permissions
  • update

    Get back the version that was right

    Lyro reads an item's version history, downloads the contents of an earlier version when someone overwrote the good one, and restores a file pulled out of the recycle bin.

    Get Item VersionsDownload Drive Item Version ContentRestore Deleted Item

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the One drive actions it has and picks the ones a request needs.

  1. 01

    Connect One drive

    Authorize the One drive account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the One drive actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free

One drive · Lyro

What can you do in One drive without me setting anything up?

These, right away:

  • Create drive item permission
  • Check in drive item
  • Delete item

Great, let's start with the first one.

Ask Lyro anything...

FAQ

Everything else about One drive

Setup, permissions, and the limits of what Lyro can do inside One drive.

  • Checkout Drive Item locks a document so others cannot edit it and keeps changes invisible until Check In Drive Item publishes the new version. Discard Checkout releases the lock and drops the interim changes, so a shared document can be edited without two people saving over each other.

  • It depends which action runs. Delete Item moves a DriveItem to the recycle bin and Restore Deleted Item brings it back. Permanently Delete Drive Item bypasses the bin entirely and cannot be undone - it is a separate action, so it can simply be left out of the enabled set.

  • SharePoint as well. Get Group Drive returns a Microsoft 365 group's document library, Get Site Details, List Site Lists, and Get SharePoint List Items reach a site and its lists, and List Site Subsites walks the hierarchy, so a file living in a team site is reachable through the same connection.

  • List Root Drive Changes uses a delta token to return only what has changed since the last check, and List Site Drive Items Delta and List SharePoint List Items Delta do the same for a SharePoint library and list. List Subscriptions shows which change notifications are already registered.

Every action available in One drive

All 60 actions your agent can call on One drive, straight from the live MCP connection.

  • Check in drive item

    Check in a checked out driveItem resource, making the version of the document available to others.

  • Checkout drive item

    Check out a driveItem to prevent others from editing it and make your changes invisible until checked in.

  • Copy item

    Copy a DriveItem (file or folder) to a new location asynchronously.

  • Create drive item permission

    Create a new permission on a OneDrive drive item.

  • Create sharing link

    Create a sharing link for a DriveItem (file or folder) by its unique ID.

  • Delete item

    Delete a DriveItem (file or folder) by its unique ID from the authenticated user's OneDrive.

  • Permanently delete drive item

    Permanently delete a driveItem by its ID without moving it to the recycle bin.

  • Delete drive item permission

    Delete a permission from a drive item.

  • Delete shares permission

    Delete the permission navigation property for a shared drive item.

  • Discard checkout

    Discard the checkout of a driveItem, releasing it and discarding any changes made while checked out.

  • Download a file

    Downloads a file from a user's OneDrive using its item ID, which must refer to a file and not a folder.

  • Download file by path

    Downloads the contents of a file from OneDrive by its path.

  • Download item as format

    Download the contents of a driveItem converted to a specific format (e.g., PDF or HTML).

  • Download drive item version content

    Download the contents of a specific previous version of a drive item (file).

  • Follow drive item

    Follow a driveItem (file or folder) in OneDrive or SharePoint.

  • Get drive

    Retrieves the properties and relationships of a Drive resource by its unique ID.

  • Get driveitem by sharing URL

    Resolve a OneDrive/SharePoint sharing URL (or shareId) to a DriveItem with driveId and itemId.

  • Get drives following

    Retrieve a specific followed driveItem from a drive.

  • Get group drive

    Retrieve the document library (drive) for a Microsoft 365 group.

  • Get item metadata

    Retrieves the metadata of a DriveItem by its unique ID.

  • Get item permissions

    Retrieves the permissions of a DriveItem by its unique ID within a specific Drive.

  • Get item thumbnails

    Retrieve the thumbnails associated with a DriveItem.

  • Get item versions

    Retrieve the version history of a DriveItem by its unique ID.

  • Get recent items

    Get files and folders recently accessed by the user.

  • Get drive root folder

    Retrieve metadata for the root folder of the signed-in user's OneDrive.

  • Get shared item by shareid

    Access a shared DriveItem or collection of shared items using a shareId or encoded sharing URL.

  • Get shared items

    Retrieve items shared with the authenticated user (not items the user has shared with others).

  • Get sharepoint list items

    Get the items (list items) within a specific SharePoint list on a site.

  • Get site details

    Retrieves metadata for a specific SharePoint site by its ID.

  • Get sharepoint site page content

    Gets the content of a modern SharePoint site page.

The tools One drive sits next to

Same connection, same setup. Pick the next one your team already uses.

  • Castingwordsarrow_outward

    Castingwords

    Prices and places transcription orders against the prepay balance, returns finished transcripts in four formats, and cancels unstarted files for refund.

  • Docsautomatorarrow_outward

    Docsautomator

    Creates, duplicates, and updates document automations, checks the generation queue, and reports where signing sessions stand.

  • Dropbox signarrow_outward

    Dropbox sign

    Sends signature requests, reports where each signer stands, chases the ones still outstanding, and cancels or re-sends what went out wrong.

  • Intelliprintarrow_outward

    Intelliprint

    Merges documents into a print job, posts it as physical mail, tracks its progress, and cancels an unshipped job for a refund.

  • Pdf4mearrow_outward

    Pdf4me

    Converts files to PDF, fills form fields from JSON or XML, extracts embedded text, and decodes barcodes from an attached image.

  • Uploadcarearrow_outward

    Uploadcare

    Reads file info and custom metadata, imports files from URLs and stores them permanently, runs virus and moderation checks, and manages file webhooks.

Browse every integration
Support agent working at a laptop next to the Lyro mascot

Ready to connect One drive?

Authorize the account and your agent has all 60 actions from the first conversation.

Connect One driveTalk to sales
Connect One driveTalk to sales
Support agent working at a laptop next to the Lyro mascot