Can Lyro send a WhatsApp or SMS message through Heyy?

Not with this toolkit. It exposes contacts, labels, attributes, channels, automations, templates, and webhooks, and List Message Templates reads what exists rather than dispatching one. Lyro talks to customers over its own channels and uses Heyy for the contact record and the event plumbing behind it.

What are Heyy custom attributes used for here?

Anything Heyy does not model natively: customer segments, preferences, or your own identifiers. Create Contact Attribute defines the field, Create Contact can set values on it at creation, and List Attributes returns each attribute's properties and visibility settings.

Can a webhook be paused rather than removed?

Yes. Update Webhook changes both the URL and the active status, so an endpoint under maintenance is switched off and back on without losing its configuration. Delete Webhook is the permanent option once an integration is genuinely retired.

Does Lyro see automations across the whole account at once?

No, they are read per channel. List Automations returns the workflows configured for a specified channel, so a full picture means listing channels first with List Channels and then querying each one in turn.

Heyy MCP integration

Creates contacts, defines custom attributes and labels, reports which channels and automations are live, and manages event webhooks.

Connect Heyy See all integrations

13actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create contact
Lyro creates Heyy contacts with full details in one call. Support teams add customers without manual data entry.
List channels
Lyro retrieves all channels from Heyy instantly. Agents find the right outreach channel without digging.
Create label
Lyro creates labels for organizing Heyy contacts. Support teams categorize conversations without manual tagging.

See all 13 actions

How businesses use Heyy + Lyro

Each card is one request a support team gets, and the Heyy actions Lyro runs to close it.

Create the contact behind a new conversation
Lyro adds the person with their name, email, phone number, labels, and any custom attributes captured in the exchange, so the record exists before anyone tries to segment on it.
Create ContactCreate LabelCreate Contact Attribute
Answer which channels and automations are live
Lyro lists the channels on the account with their type, status, and timestamps, pulls the automation workflows configured for one of them, and reads the message templates that exist.
List ChannelsList AutomationsList Message Templates
Prune the attributes and labels that piled up
Lyro lists every attribute with its properties and visibility settings, then removes the fields nobody fills in and the labels that no longer match how the team sorts conversations.
List AttributesDelete AttributeDelete Label
Route message events into your own stack
Lyro creates a webhook for event notifications across channels, lists what is already configured on the account, and changes an endpoint's URL or switches it off without deleting it.
Create WebhookList API WebhooksUpdate Webhook

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Heyy actions it has and picks the ones a request needs.

01
Connect Heyy
Authorize the Heyy account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Heyy actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Heyy · Lyro

Everything else about Heyy

Setup, permissions, and the limits of what Lyro can do inside Heyy.

Not with this toolkit. It exposes contacts, labels, attributes, channels, automations, templates, and webhooks, and List Message Templates reads what exists rather than dispatching one. Lyro talks to customers over its own channels and uses Heyy for the contact record and the event plumbing behind it.

Every action available in Heyy

All 13 actions your agent can call on Heyy, straight from the live MCP connection.

Create contact attribute
Create a new custom attribute for contacts in Heyy.
Create contact
Create a new contact in Heyy with optional details including first name, last name, email, phone number, labels, and custom attributes.
Create label
Create a new label for categorizing contacts in Heyy.
Create webhook
Create a new webhook for receiving event notifications across multiple channels.
Delete attribute
Delete an attribute by its unique identifier.
Delete label
Delete a label by its unique identifier.
Delete webhook
Delete a webhook by its unique identifier.
List attributes
Retrieve all attributes available in the Heyy system.
List automations
Retrieve automation workflows for a specified channel.
List channels
Retrieve all available channels from the Heyy system.
List message templates
Retrieve all message templates available in the Heyy system.
List API webhooks
Retrieve all API webhooks configured for the account.
Update webhook
Update a webhook's URL and active status.