• TidioReply faster to tickets across all channels
  • LyroHire AI to handle customer servicecheck
  • Hubi AIRun on-brand marketing with an AI coworker
  • LabsTidio LabsGet a custom AI solution built by experts
  • Master AgentOrchestrates every channel
  • AI Voice AgentResolves calls on its own
  • Lyro for Zendesk
  • Lyro for Freshdesk
  • Lyro for Salesforce
  • Lyro for HubSpot
Browse all integrationsarrow_forward
  • Borrowell83% resolved
  • GameBoost86% automated
  • Cove Smart70% self-service
  • Secureframe59% automated
See all customer storiesarrow_forward
  • AI in E-Commerce in 2026Free report on the new shopping funnel
  • Shadow AIFree report on the hidden AI habit
  • AI in Insurance in 2026Free report on AI in insurance
See all reportsarrow_forward
  • Features
  • Pricing
Talk to salesGet started
Lyro wordmark

Product

  • Features
  • Master Agent
  • AI Voice Agent
  • Integrations
  • Pricing
  • Copilot

Resources

  • Blog
  • Customer Stories
  • Reports
  • AI in Ecommerce Report
  • Docs

Company

  • Contact
  • Book a Demo

Legal

  • Privacy Policy
  • Terms of Service
  • Data Processing Agreement

4.7/5on G2G2 logo

SOC 2 Type II · GDPR · CCPA

© 2026 Lyro by Tidio. All rights reserved.

Espocrm

Espocrm MCP integration

Reads the connected user's profile and access control rules plus the instance's system metadata, confirming the connection is live and scoped.

Connect EspocrmSee all integrations

2actions available

  1. Home/
  2. Integrations/
  3. Espocrm

What your agent can do with Espocrm

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Retrieve current user data including token, ACL, and preferences.

  • Test connectivity to the Docparser API by calling the ping endpoint.

See all 2 actions

How businesses use Espocrm + Lyro

Each card is one request a support team gets, and the Espocrm actions Lyro runs to close it.

  • person

    Confirm which EspoCRM user the connection resolves to

    After authentication, Lyro reads the current user's session profile - name, token, and preferences - so a team can verify the credentials landed on the intended account rather than a leftover service user.

    Get App UserGet Metadata
  • lock

    Check what that user is actually permitted to see

    Get App User returns the access control rules attached to the session, so Lyro can report the real permission ceiling of the connection before anyone assumes it can reach every record in the CRM.

    Get App UserGet Metadata
  • cloud

    Verify the instance is reachable before relying on it

    Lyro reads the instance's system metadata, which only succeeds when the credentials are valid and EspoCRM is responding, so a broken connection surfaces as a clear answer rather than a silent failure later.

    Get MetadataGet App User

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Espocrm actions it has and picks the ones a request needs.

  1. 01

    Connect Espocrm

    Authorize the Espocrm account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Espocrm actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free

Espocrm · Lyro

What can you do in Espocrm without me setting anything up?

These, right away:

  • Get app user
  • Get metadata

Great, let's start with the first one.

Ask Lyro anything...

FAQ

Everything else about Espocrm

Setup, permissions, and the limits of what Lyro can do inside Espocrm.

  • Not with the actions this connection currently exposes. The toolkit has two - Get App User and Get Metadata - and both are account-level reads. Lyro can confirm who it is authenticated as and what that user may access, but reading or updating CRM records is not covered here.

  • The current user's session profile: their access token, their ACL (the access control rules deciding which entities and fields they can see), and their preferences. It is designed to run after authentication succeeds, which makes it the check that the connection resolved to the right user.

  • Those of the single user behind the credentials you connect. Get App User returns that user's ACL, so anything this connection can reach is bounded by that one account's access rather than an administrator-wide view of the CRM.

  • Get Metadata is the connectivity signal: it only returns when the credentials are valid and the instance is reachable. If that succeeds but Get App User does not, the problem points at the user or its permissions rather than at the network or the instance being down.

Every action available in Espocrm

All 2 actions your agent can call on Espocrm, straight from the live MCP connection.

  • Get app user

    Retrieve current user data including token, ACL, and preferences.

  • Get metadata

    Test connectivity to the Docparser API by calling the ping endpoint.

The tools Espocrm sits next to

Same connection, same setup. Pick the next one your team already uses.

  • Affinityarrow_outward

    Affinity

    Answers which lists a company or person appears on, reads their entries and field data, and returns opportunities and saved view rows.

  • Centralstationcrmarrow_outward

    Centralstationcrm

    Finds the person behind an inbound message, logs the conversation as a protocol, files email against the right deal, and merges duplicate contacts and companies.

  • Folkarrow_outward

    Folk

    Finds an existing contact, creates the person and company records when they are new, and writes the note that captures what a conversation revealed.

  • Kommoarrow_outward

    Kommo

    Creates leads, contacts, and companies as a conversation qualifies, files the follow-up task, and keeps the Kommo AI knowledge base stocked.

  • Pipeline crmarrow_outward

    Pipeline crm

    Opens deals and company records, corrects account details, and reads the booked follow-up straight from the live pipeline.

  • Simla.comarrow_outward

    Simla.com

    Reads order and shipment status, places repeat orders with payment, merges duplicate customer records, and escalates with a task attached.

Browse every integration
Support agent working at a laptop next to the Lyro mascot

Ready to connect Espocrm?

Authorize the account and your agent has all 2 actions from the first conversation.

Connect EspocrmTalk to sales
Connect EspocrmTalk to sales
Support agent working at a laptop next to the Lyro mascot