Simla.com MCP integration
Reads order and shipment status, places repeat orders with payment, merges duplicate customer records, and escalates with a task attached.
141actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Create corporate customer note
Lyro adds a note to a corporate customer record instantly. Support teams log context and decisions so the next agent has full visibility.
Get corporate customer
Lyro retrieves detailed information about a corporate customer by ID. Agents see the complete account profile and history in seconds.
Update customer subscriptions
Lyro subscribes or unsubscribes a customer to mailing channels directly. Support handles consent and enrollment changes without passing to the marketing team.
How businesses use Simla.com + Lyro
Each card is one request a support team gets, and the Simla.com actions Lyro runs to close it.
Answer where an order is from the live record
Lyro pulls the order, its status history, and the delivery shipment attached to it, so a customer asking where their parcel is hears the current stage rather than the last update someone emailed.
Get OrderGet Orders HistoryGet Delivery ShipmentsPlace a repeat order and record the payment
When a customer wants the same thing again, Lyro creates the order against their existing record, attaches the payment, and edits the order if they change a line before it ships.
Create OrderCreate Order PaymentEdit OrderMerge the duplicate records support keeps hitting
Lyro combines the two profiles created by one person ordering twice, folds their corporate records together, and merges the split orders, so the next agent opens one history instead of three.
Combine CustomersCombine Corporate CustomersCombine OrdersHand off with the task and context already written
For anything it should not settle alone, Lyro opens a task against the order, writes the customer note behind it, and passes the conversation to an agent with the full history attached.
Create TaskCreate Customer NoteGet Tasks Comments
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Simla.com actions it has and picks the ones a request needs.
- 01
Connect Simla.com
Authorize the Simla.com account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
- 02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Simla.com actions that close it and chains as many as the request needs.
- 03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Everything else about Simla.com
Setup, permissions, and the limits of what Lyro can do inside Simla.com.
Yes, as a figure rather than a policy explanation. Get Loyalty Accounts and Get Loyalty Bonus Operations return the programme the customer is enrolled in and their bonus history, and Calculate Loyalty Discount works out what that balance takes off a specific order, so Lyro can quote the discounted total in the conversation.
Every action available in Simla.com
All 141 actions your agent can call on Simla.com, straight from the live MCP connection.
Add customer interaction favorite
Add a product offer to a customer's list of favorites.
Combine customers
Combine multiple customers into one.
Combine corporate customers
Combine multiple corporate customers into one.
Combine orders
Combine two orders into one.
Create cost
Create a new cost record in Simla CRM.
Create customer
Creates a new customer in Simla.com.
Create corporate customer
Creates a new corporate customer in Simla.com.
Create customer interaction cart set
Create or overwrite shopping cart data for a customer.
Create corporate customer address
Creates a new address for a corporate customer in Simla.com.
Create corporate customer company
Create a company for a corporate customer in Simla.com.
Create corporate customer contact
Create a link between a corporate customer and a contact person.
Create corporate customer note
Create a note for a corporate customer.
Create customer note
Create a note for a customer.
Create custom field
Create a custom field for a specified entity in Simla.
Create custom fields dictionary
Create a custom fields dictionary with elements.
Calculate loyalty discount
Calculate maximum loyalty discount and bonuses for an order.
Create order
Create a new order in Simla with customer details and line items.
Create orders link
Create a link between multiple orders in Simla.
Create order pack
Create a new order pack in Simla.
Create order payment
Create a new payment record for an order in Simla CRM.
Create reference courier
Create a new courier in Simla.com.
Create reference currency
Create a new currency in Simla.com.
Create store inventories upload
Batch update inventory quantities and purchase prices across warehouses/stores.
Create store product groups
Create a new product group in Simla.com store.
Batch create store products
Batch create products and services in the store catalog.
Create task
Create a new task.
Create web analytics visits upload
Batch upload web analytics visit records to Simla CRM.
Delete cost
Delete a cost by ID.
Delete corporate customer note
Delete a corporate customer note by ID.
Delete customer note
Delete a customer note by ID.
The tools Simla.com sits next to
Same connection, same setup. Pick the next one your team already uses.
Bettercontact
Runs Lead Finder searches, submits enrichment batches, polls for the results and checks credits before spending them.
Dynamics365
Opens cases with the contact attached, reads invoice and lead records, qualifies leads into opportunities, and raises sales orders.
Forcemanager
Reads companies, activities, and users from the live CRM, corrects logged records, adjusts sales order lines, and resolves external IDs.
Nocrm.io
Creates leads from live conversations, assigns them to an owner, logs what was said, and moves stalled records to standby or cancelled.
Salesflare
Looks up live Salesflare pipeline and account data and triggers updates directly from the conversation.
Zoho
Searches modules for the right record, reads related notes and attachments, and creates, updates, or converts CRM records mid-conversation.
Ready to connect Simla.com?
Authorize the account and your agent has all 141 actions from the first conversation.