Can Lyro upload a file someone attached in the chat?

Not as a direct file transfer. Upload Asset From URL takes a publicly reachable external URL rather than a binary, so the file needs a link Cincopa can fetch. For the other direction, Get Upload Iframe returns a widget URL the person can upload through themselves.

Can Lyro manage Cincopa galleries or pull video analytics?

No. The connected actions cover importing an asset from a URL, checking that import's status, aborting it, generating an upload iframe, and validating the API connection. Creating galleries, editing player settings, and reading view analytics stay in the Cincopa dashboard.

Does Lyro wait for a Cincopa upload to finish before replying?

No, and that is deliberate. Upload Asset From URL returns a status ID straight away and Get Asset Upload From URL Status is a separate call, so Lyro confirms the import has started, carries on with the conversation, and reports completion the next time it checks.

What happens if the Cincopa API token stops working?

Validate API Connection is the check for that - it confirms the token still reaches the account before Lyro attempts an import. If it fails, Lyro reports the connection problem rather than handing back a status ID that will never resolve, and a working token has to be set in the connection settings.

Cincopa MCP integration

Imports assets from a URL into a named gallery, polls upload status, aborts an import in progress, and returns an embeddable upload widget URL.

Connect Cincopa See all integrations

5actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Upload asset from URL
Lyro uploads a media asset directly from an external URL. Your content library grows without manual file downloads.
Get asset upload from URL status
Lyro checks the upload progress of a media asset by status ID. You know when your asset is ready to use.
Abort asset upload from URL
Lyro cancels an ongoing asset upload. You can stop and retry without clutter in your library.

See all 5 actions

How businesses use Cincopa + Lyro

Each card is one request a support team gets, and the Cincopa actions Lyro runs to close it.

Import media into Cincopa from a link
Lyro uploads an asset directly from an external URL, targets a specific gallery or an existing asset, and returns the status ID that tracks the import from then on.
Upload Asset From URLGet Asset Upload From URL StatusValidate API Connection
Answer how far an upload has got
Lyro polls the upload by its status ID and reports whether the file has finished, so nobody refreshes the media library waiting on a large video to land.
Get Asset Upload From URL StatusUpload Asset From URLValidate API Connection
Cancel an import that should not finish
When the wrong link was sent or a transfer is dragging on, Lyro aborts the upload in progress by its status ID rather than letting it complete and cleaning up afterwards.
Abort Asset Upload From URLGet Asset Upload From URL StatusUpload Asset From URL
Hand someone an upload widget instead of an email
Lyro generates the Cincopa upload iframe URL for a gallery, so a person who needs to send a file gets an embeddable upload widget in the conversation and the asset lands in the right place.
Get Upload IframeValidate API ConnectionUpload Asset From URL

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Cincopa actions it has and picks the ones a request needs.

01
Connect Cincopa
Authorize the Cincopa account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Cincopa actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Cincopa · Lyro

Everything else about Cincopa

Setup, permissions, and the limits of what Lyro can do inside Cincopa.

Not as a direct file transfer. Upload Asset From URL takes a publicly reachable external URL rather than a binary, so the file needs a link Cincopa can fetch. For the other direction, Get Upload Iframe returns a widget URL the person can upload through themselves.

Every action available in Cincopa

All 5 actions your agent can call on Cincopa, straight from the live MCP connection.

Upload asset from URL
Upload a new asset directly from a provided external URL and receive a status ID for tracking.
Abort asset upload from URL
Abort an ongoing asset upload-in-progress by providing its status ID.
Get asset upload from URL status
Check the status of an asset upload initiated via URL by its status ID.
Get upload iframe
Get an upload iframe URL for embedding an upload widget.
Validate API connection
Validate API connection.