Where does the information in a You.com search come from?

From a live web search, not your own help content - Lyro uses it specifically for questions your existing content doesn't answer, and the results include both general web pages and news articles.

Can the search results be limited to a specific country or language?

Yes - the You.com connection supports scoping results by country and language, so an answer stays relevant to where the customer is rather than returning generic global results.

Does Lyro only use this for old, established information?

No - results can be scoped by freshness, so a question about something recent can be answered with current web and news results rather than only older, indexed pages.

Is there any safety filtering on what a web search returns?

Yes - the You.com connection supports a safety level scope, which limits what kind of content the search can surface before Lyro uses it in the conversation.

Yousearch MCP integration

Runs a live, scoped web search when a question falls outside your own help content.

Connect Yousearch See all integrations

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What your agent can do with Yousearch

Every action runs live through MCP. Nothing to build, nothing to maintain.

You.com web search
Lyro performs web searches via You.com's API to answer customer questions with current information. Support agents access indexed web results directly within conversations.

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How businesses use Yousearch + Lyro

Each card is one request a support team gets, and the Yousearch actions Lyro runs to close it.

Answer a question outside your help content
When a customer asks something your help content doesn't cover, Lyro runs a live You.com web search and answers from what comes back instead of stopping there.
Run a Web SearchScope by Freshness or RegionInclude News Articles
Keep an answer relevant to the customer's market
Because the search can be scoped by country and language, Lyro keeps a web-sourced answer relevant to where the customer actually is instead of a generic result.
Run a Web SearchScope by Freshness or Region
Pull in something that just happened
When a question is about something recent, Lyro can scope the You.com search by freshness so the answer reflects current information, not a stale result.
Run a Web SearchScope by Freshness or RegionInclude News Articles
Keep a search result appropriate for the conversation
The You.com search can be scoped by safety level, so a live web answer stays appropriate for a customer support conversation.
Run a Web SearchScope by Freshness or Region

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Yousearch actions it has and picks the ones a request needs.

01
Connect Yousearch
Authorize the Yousearch account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Yousearch actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
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Yousearch · Lyro

Everything else about Yousearch

Setup, permissions, and the limits of what Lyro can do inside Yousearch.

From a live web search, not your own help content - Lyro uses it specifically for questions your existing content doesn't answer, and the results include both general web pages and news articles.