Can Lyro cancel a Shipday delivery?

No cancel action is exposed by the toolkit. Lyro can edit the order's details and unassign the driver so it stops being actioned, then hand the conversation to a human agent with the order number attached. The cancellation itself is done in Shipday by someone with dashboard access.

How many Shipday orders can Lyro look through at once?

Retrieve Active Orders returns at most 100 orders in a call, where active means anything that is not already delivered, failed, or incomplete. For a longer or older range, Query Delivery Orders takes a time filter with cursor pagination, so Lyro pages through instead of truncating the answer.

Does quoting an on-demand courier create an order in Shipday?

No. Check On-Demand Delivery Availability verifies service availability, pricing estimates, and delivery times for a route without creating anything. Get On-Demand Delivery Estimate works against an order that already exists, so Lyro can quote first and only insert the order once the customer agrees to the window.

What does Lyro need in order to add a carrier?

Add a Carrier creates a driver account from a name, email, and phone number. Retrieve Carriers returns the existing roster with profile and status details, so Lyro can confirm the person is not already set up before creating a duplicate account for them.

Shipday MCP integration

Looks up delivery status and tracking, creates and corrects orders, quotes on-demand couriers, and reassigns a stalled delivery.

Connect Shipday See all integrations

13actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Insert order
Lyro sets up a new delivery order in Shipday with customer information and shipment details. Support agents can fulfill orders without leaving the conversation.
Edit delivery order
Lyro modifies an existing delivery order in Shipday to update address, items, or notes. Agents correct mistakes in real-time instead of calling the warehouse.
Retrieve order details
Lyro fetches complete delivery order information from Shipday by order number. Agents instantly answer customer status questions without manual lookups.

See all 13 actions

How businesses use Shipday + Lyro

Each card is one request a support team gets, and the Shipday actions Lyro runs to close it.

Answer a where-is-my-order question from the record
Lyro retrieves the order by its number and reports the carrier assigned, the current status, and the tracking detail, and scans the active orders when the customer does not have their number to hand.
Retrieve Order DetailsRetrieve Active OrdersQuery Delivery Orders
Create or correct a delivery order mid-conversation
Lyro inserts a new order with the customer, pickup, and item detail, or edits an existing one when an address, a delivery fee, or a tip changes, then marks it ready for pickup at the time given.
Insert OrderEdit Delivery OrderOrder Ready To Pickup
Reassign a delivery that has stalled with a driver
Lyro removes the driver assignment so the order returns to the pool for another carrier, checks who is on the roster and what their status is, and adds a new driver account when the team has grown.
Unassign Order From DriverRetrieve CarriersAdd A Carrier
Quote a third-party courier before committing
Lyro checks which on-demand providers are enabled for the account, confirms the route is serviceable, and returns pricing with pickup and delivery times, so a delivery promise rests on a real estimate.
Get On-Demand Delivery ServicesCheck On-Demand AvailabilityGet On-Demand Delivery Estimate

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Shipday actions it has and picks the ones a request needs.

01
Connect Shipday
Authorize the Shipday account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Shipday actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Shipday · Lyro

Everything else about Shipday

Setup, permissions, and the limits of what Lyro can do inside Shipday.

No cancel action is exposed by the toolkit. Lyro can edit the order's details and unassign the driver so it stops being actioned, then hand the conversation to a human agent with the order number attached. The cancellation itself is done in Shipday by someone with dashboard access.

Every action available in Shipday

All 13 actions your agent can call on Shipday, straight from the live MCP connection.

Add a carrier
Add a new carrier/driver to the Shipday system with credentials.
Check on-demand delivery availability
Check on-demand delivery availability from third-party service providers.
Edit delivery order
Edit an existing delivery order in Shipday.
Get on-demand delivery estimate
Get on-demand delivery estimates from third-party service providers for a specific order.
Get on-demand delivery services
Retrieve available third-party on-demand delivery service providers.
Insert order
Create a new delivery order in Shipday.
Order ready to pickup
Mark a delivery order as ready for pickup.
Orders query
Query delivery orders with filters and pagination.
Query delivery orders
Query delivery orders with time-based filters and cursor pagination.
Retrieve active orders
Retrieve all active delivery orders from Shipday system.
Retrieve carriers
Retrieve all carriers/drivers with profile and status details.
Retrieve order details
Retrieve detailed information for a specific delivery order by order number.
Unassign order from driver
Remove driver assignment from a delivery order.