Can Lyro approve or schedule a change request?

It can prepare one and read the guardrails rather than step around them. Create Normal Change Request opens the change, Start Change Conflict Check runs ServiceNow's own conflict detection, Get Change Conflict Status reads the result, and Schedule Change First Available finds a clear window. The approval path configured on your instance still governs what actually proceeds.

Is this limited to incidents, or does it reach other tables?

Any table the connected account can see. Create a Record, Get Rows from Table, Update Table Record, and Get ServiceNow Tables work against the table API generically, so a custom application table is as reachable as an incident. That is also why the account's role scope is the first thing to get right.

Where does a file the customer sent actually end up?

In ServiceNow, on the record. Attach File to Record and Upload Attachment to ServiceNow Record put it there, Get Attachment List returns what a record already holds, and Get Attachment File retrieves one back. Nothing is kept in a separate store on the way.

Does the toolkit reach ServiceNow's own predictive intelligence?

Yes. Get Agent Intelligence Solution Prediction returns a prediction from a trained Agent Intelligence solution and List Agent Intelligence Solution Predictions shows what is available, so an incident can be categorised by the model your instance already trained rather than by a fresh guess.

ServiceNow Integration - Lyro AI Agent

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Create change task
Lyro creates a new task for a ServiceNow change request instantly. Agents skip manual form entry and track changes directly in ServiceNow.
Get activity subscription activities
Lyro retrieves recent activity records from ServiceNow to show agents what has happened on a ticket. They see the full history without switching systems.
Submit service catalog cart order
Lyro submits a Service Catalog order immediately during a conversation. Customers get their request processed without waiting for an agent to log in.

See all 172 actions

How businesses use ServiceNow + Lyro

Each card is one request a support team gets, and the ServiceNow actions Lyro runs to close it.

Raise the incident while the user is still describing it
Lyro creates the incident from what was reported, uploads the screenshot the person sent onto the record, and updates it as more detail arrives rather than after the conversation ends.
Create ServiceNow IncidentUpdate IncidentUpload Attachment to ServiceNow Record
Answer where an incident or a change actually stands
Lyro lists the incidents matching what is being asked about and pulls the change requests and schedule on the same service, so the answer reflects the instance rather than the last status email.
List ServiceNow IncidentsList ServiceNow Change RequestsGet Change Schedule
Keep the CMDB matching what is deployed
Lyro looks a configuration item up by class or ID, updates the record when something has changed, and sets its operational state, so the CMDB describes the estate as it is now.
Get CMDB Instance by ClassUpdate CMDB Instance by IDSet CI Operational State
Submit a catalog request on someone's behalf
For a standard ask like access or hardware, Lyro finds the catalog item, fills in its variables from the conversation, and orders it, so nobody has to hunt for the right form.
Get Service Catalog Items ListGet Catalog Item VariablesOrder Service Catalog Item Now

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the ServiceNow actions it has and picks the ones a request needs.

01
Connect ServiceNow
Authorize the ServiceNow account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the ServiceNow actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

ServiceNow · Lyro

Everything else about ServiceNow

Setup, permissions, and the limits of what Lyro can do inside ServiceNow.

It can prepare one and read the guardrails rather than step around them. Create Normal Change Request opens the change, Start Change Conflict Check runs ServiceNow's own conflict detection, Get Change Conflict Status reads the result, and Schedule Change First Available finds a clear window. The approval path configured on your instance still governs what actually proceeds.

Every action available in ServiceNow

All 172 actions your agent can call on ServiceNow, straight from the live MCP connection.

Attach file to record
Attaches a file to a specified record in a ServiceNow table.
Cancel change conflict check
Cancels the running conflict checking process for a specified ServiceNow change request.
Create a record
Creates a new record in a specified ServiceNow table with the provided field values.
Create attachment upload
Uploads a file as a multipart form-data attachment to a specified record in ServiceNow.
Create ci lifecycle management action
Adds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API.
Create ci lifecycle mgmt operators
Registers a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system.
Set ci operational state
Sets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API.
Create cmdb application service
Creates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists.
Create cmdb linux server
Creates a new Linux server configuration item (CI) in the ServiceNow CMDB.
Ingest cmdb records
Inserts multiple records into a ServiceNow Import Set staging table.
Create cmdb instance
Creates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes.
Create cmdb instance relation
Creates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB.
Create data classification classify
Assigns pre-defined or user-defined data classification labels to records in ServiceNow tables.
Create data classification clear
Removes all data classifications for a specific record in a ServiceNow table.
Enhanced ci identify/reconcile
Inserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API.
Query cmdb identify reconcile
Queries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules.
Cmdb identify reconcile queryenhanced
Performs identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB.
Create import set
Inserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table.
Create incident
Creates a new incident record in ServiceNow with the provided details.
Create incident
Creates a new incident record in ServiceNow with the provided field values.
Create servicenow interaction
Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases).
Close interaction
Closes an existing interaction record in ServiceNow by changing its state to closed.
Create push installation
Registers or updates a device token for receiving push notifications through ServiceNow.
Remove push installation
Deactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API.
Create servic catalog items add to cart
Adds a specified catalog item to the current user's ServiceNow shopping cart.
Submit service catalog producer item
Submits a ServiceNow Service Catalog item using the submit_producer endpoint.
Checkout service catalog cart
Checks out the Service Catalog shopping cart and submits the order as a request.
Submit service catalog cart order
Submits the Service Catalog shopping cart and creates a service catalog request.
Create servicecatalog items checkout guide
Checks out an order guide by updating variable values for selected catalog items.
Order service catalog item now
Orders a specified ServiceNow Service Catalog item immediately.

The tools ServiceNow sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

ServiceNow MCP integration

Three actions you can hand over today

Create change task

Get activity subscription activities

Submit service catalog cart order

How businesses use ServiceNow + Lyro

Raise the incident while the user is still describing it

Answer where an incident or a change actually stands

Keep the CMDB matching what is deployed

Submit a catalog request on someone's behalf

Get started in 3 steps

Connect ServiceNow

Tell your agent what you need

Watch it work

Everything else about ServiceNow

Every action available in ServiceNow

Attach file to record

Cancel change conflict check

Create a record

Create attachment upload

Create ci lifecycle management action

Create ci lifecycle mgmt operators

Set ci operational state

Create cmdb application service

Create cmdb linux server

Ingest cmdb records

Create cmdb instance

Create cmdb instance relation

Create data classification classify

Create data classification clear

Enhanced ci identify/reconcile

Query cmdb identify reconcile

Cmdb identify reconcile queryenhanced

Create import set

Create incident

Create incident

Create servicenow interaction

Close interaction

Create push installation

Remove push installation

Create servic catalog items add to cart

Submit service catalog producer item

Checkout service catalog cart

Submit service catalog cart order

Create servicecatalog items checkout guide

Order service catalog item now

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