What happens if the person being awarded points is not in Pointagram yet?

Add Score supports automatic player creation, so an award does not fail on a missing record - the player is created as part of the same call. Tags and a description can be attached to the award itself, which is what makes the entry legible later in the score series history.

Where exactly do awarded points land?

In a named score series, against one of that series' configured point types. Lyro reads List Score Series and List Score Series Point Types before awarding, so points go into the collection that actually feeds the competition rather than a series nobody is scoring on.

Can Lyro create a competition or change its rules?

No. Add Score is the only write action in this toolkit; competitions, teams, players, score series, and point types are all read-only. Setting up or reconfiguring a competition stays in Pointagram, and Lyro works within whatever is already running.

How does Lyro tie the person in a conversation to a Pointagram player?

By whichever identifier you already hold. List Players filters by email, name, or external ID, and List Competitions can be filtered by player email, name, external ID, competition ID, or access key - so a CRM id or a work email is enough to resolve the right record.

Pointagram MCP integration

Award points into the right score series, report live competition standings, and replay the point history behind a leaderboard position.

Connect Pointagram See all integrations

8actions available

What your agent can do with Pointagram

Every action runs live through MCP. Nothing to build, nothing to maintain.

Add score
Lyro awards points to a player in a competition score series. Customers no longer wait while support manually adjusts leaderboard standings or corrects scoring errors.
List competition players
Lyro fetches the current player standings for a specific competition. Support can show a customer exactly where they rank without leaving the chat.

See all 8 actions

How businesses use Pointagram + Lyro

Each card is one request a support team gets, and the Pointagram actions Lyro runs to close it.

Award points the moment the target is hit
Lyro adds points to the right score series with the correct point type, plus tags and a description of what earned them, so recognition is recorded at the moment it happened.
Add ScoreList Score SeriesList Score Series Point Types
Answer where someone stands right now
Lyro reads the standings and scores for a competition and the teams taking part, so a question about who is leading is answered from the live leaderboard instead of yesterday's screenshot.
List Competition PlayersList CompetitionsList Teams
Explain how a score got where it is
Lyro pulls the time-series history of points awarded in a score series, filtered by tag, team, player, or period, so a disputed total can be traced to the transactions behind it.
List Score Series HistoryList Score SeriesList Teams
Match a person to their Pointagram record
Lyro finds a player by email, name, or external ID and checks which competitions and teams they belong to, so points and standings attach to the right record on a large roster.
List PlayersList TeamsList Competitions

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Pointagram actions it has and picks the ones a request needs.

01
Connect Pointagram
Authorize the Pointagram account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Pointagram actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Pointagram · Lyro

Everything else about Pointagram

Setup, permissions, and the limits of what Lyro can do inside Pointagram.

Add Score supports automatic player creation, so an award does not fail on a missing record - the player is created as part of the same call. Tags and a description can be attached to the award itself, which is what makes the entry legible later in the score series history.

Every action available in Pointagram

All 8 actions your agent can call on Pointagram, straight from the live MCP connection.

Add score
Add points to Pointagram players in a score series.
List competition players
Fetch competition players and standings in Pointagram.
List competitions
Fetch competitions in Pointagram with optional filtering.
List players
Fetch and list players in Pointagram with optional filtering.
List score series
List all score series in Pointagram.
List score series history
Fetch historical point data for a score series.
List score series point types
Fetch point types for a specific score series in Pointagram.
List teams
Fetch and list all teams in Pointagram.