• TidioReply faster to tickets across all channels
  • LyroHire AI to handle customer servicecheck
  • Hubi AIRun on-brand marketing with an AI coworker
  • LabsTidio LabsGet a custom AI solution built by experts
  • Master AgentOrchestrates every channel
  • AI Voice AgentResolves calls on its own
  • Lyro for Zendesk
  • Lyro for Freshdesk
  • Lyro for Salesforce
  • Lyro for HubSpot
Browse all integrationsarrow_forward
  • Borrowell83% resolved
  • GameBoost86% automated
  • Cove Smart70% self-service
  • Secureframe59% automated
See all customer storiesarrow_forward
  • AI in E-Commerce in 2026Free report on the new shopping funnel
  • Shadow AIFree report on the hidden AI habit
  • AI in Insurance in 2026Free report on AI in insurance
See all reportsarrow_forward
  • Features
  • Pricing
Talk to salesGet started
Lyro wordmark

Product

  • Features
  • Master Agent
  • AI Voice Agent
  • Integrations
  • Pricing
  • Copilot

Resources

  • Blog
  • Customer Stories
  • Reports
  • AI in Ecommerce Report
  • Docs

Company

  • Contact
  • Book a Demo

Legal

  • Privacy Policy
  • Terms of Service
  • Data Processing Agreement

4.7/5on G2G2 logo

SOC 2 Type II · GDPR · CCPA

© 2026 Lyro by Tidio. All rights reserved.

Customgpt

Customgpt MCP integration

Creates agents and attaches sources, reindexes stale pages, reads traffic and conversation analytics, and scores individual answers for accuracy.

Connect CustomgptSee all integrations

40actions available

  1. Home/
  2. Integrations/
  3. Customgpt

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Create conversation

    Lyro starts a new chat session with a CustomGPT agent, enabling fresh conversation threads for each customer inquiry. This isolates separate issues clearly.

  • Verify message accuracy

    Lyro fact-checks CustomGPT responses before sending them to customers, flagging potential errors or hallucinations. This ensures accuracy and builds trust.

  • Export leads

    Lyro extracts captured leads and prospecting data from CustomGPT conversations, sending them to your CRM or sales tool for follow-up. This turns interactions into pipeline.

See all 40 actions

How businesses use Customgpt + Lyro

Each card is one request a support team gets, and the Customgpt actions Lyro runs to close it.

  • insights

    Report on what people are asking an agent

    Lyro reads conversation analytics, traffic reports, and the customer intelligence summary, so a question about which topics dominate an agent's inbox comes back with the pattern rather than a sample.

    Get Conversation AnalyticsGet Traffic Analytics ReportGet Customer Intelligence Report
  • bolt

    Stand up an agent on your own content

    Lyro creates the project, attaches the sources it should answer from, and opens the first conversation against it, so a new agent is testable in the same exchange it was requested in.

    Create CustomGPT ProjectAdd Source to ProjectCreate Conversation
  • sync

    Keep an agent's index matching the live content

    Lyro reindexes a page whose source changed, corrects the metadata that decides how it is retrieved, and adjusts the source's crawl settings, so answers track the site instead of a stale snapshot.

    Reindex PageUpdate Page MetadataUpdate Source Settings
  • task_alt

    Check an answer before it is trusted

    Lyro retrieves the trust score on a specific reply, runs an accuracy check against the sources behind it, and logs feedback on the ones that fell short, so weak answers get flagged rather than repeated.

    Get Message Trust ScoreVerify Message AccuracySubmit Message Feedback

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Customgpt actions it has and picks the ones a request needs.

  1. 01

    Connect Customgpt

    Authorize the Customgpt account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Customgpt actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free

Customgpt · Lyro

What can you do in Customgpt without me setting anything up?

These, right away:

  • Add source to project
  • Get message
  • Delete page from agent

Great, let's start with the first one.

Ask Lyro anything...

FAQ

Everything else about Customgpt

Setup, permissions, and the limits of what Lyro can do inside Customgpt.

  • It is CustomGPT's own confidence signal for one specific reply, read with Get Message Trust Score, and Verify Message Accuracy checks that reply against the sources it was drawn from. Together they give a concrete reason to escalate a weak answer to a person instead of sending it, which is the behaviour Lyro follows anyway when it cannot resolve something itself.

  • They control who can reach an individual agent. List CustomGPT Project Licenses, Get Project License, Update Project License, and Delete CustomGPT Project License issue, adjust, or revoke that access per project, which is how one account serves several teams or clients without everyone sharing a single key.

  • Yes, through persona versions rather than an edit in place. List Persona Versions shows what has been saved on the agent and Activate Persona Version switches which one is live, so a tone or instruction change can be rolled back to the previous version instead of being retyped from memory.

  • It does, through Export Leads, with Get Analytics Chart Data and Get Agent Statistics covering the volume behind them. Get Usage Limits reports where the account currently stands against its plan, which is the figure worth checking before wiring anything that exports on a schedule.

Every action available in Customgpt

All 40 actions your agent can call on Customgpt, straight from the live MCP connection.

  • Activate persona version

    Restore a previous persona version for a CustomGPT agent.

  • Add source to project

    Add a data source to a CustomGPT agent's knowledge base.

  • Clone customgpt project

    Clone a CustomGPT agent (project).

  • Create conversation

    Create a new conversation session for a CustomGPT agent.

  • Create customgpt project

    Create a new CustomGPT agent from a sitemap URL or file upload.

  • Delete page from agent

    Delete a document from a CustomGPT agent's knowledge base.

  • Delete customgpt project

    Delete a CustomGPT project by ID.

  • Delete customgpt project license

    Deletes a license from a CustomGPT project/agent.

  • Delete customgpt source

    Delete a data source from a CustomGPT agent.

  • Export leads

    Export leads from a CustomGPT project.

  • Get message

    Get message details from a CustomGPT conversation.

  • Get message trust score

    Retrieve verification trust score for a message in a CustomGPT conversation.

  • Get page metadata

    Get document metadata including title, source URL, word count, and custom metadata fields.

  • Get agent plugins

    Retrieve plugin details for a specific CustomGPT agent (project).

  • Get customgpt project

    Get agent details.

  • Get project license

    Retrieve a license for a specific project.

  • Get project settings

    Retrieve configuration settings for a specific CustomGPT agent/project.

  • Get analytics chart data

    Retrieve analytics chart data for a CustomGPT project.

  • Get conversation analytics

    Get conversation analytics for a CustomGPT project.

  • Get customer intelligence report

    Get customer intelligence for a CustomGPT project.

  • Get traffic analytics report

    Retrieve traffic analytics for a CustomGPT agent/project.

  • Get agent statistics

    Get agent statistics.

  • Get usage limits

    Get account usage limits showing current usage vs.

  • Get current user profile

    Retrieve the current user's profile information.

  • List conversation messages

    Retrieves all messages from a CustomGPT conversation, including both user queries and AI responses.

  • List agent documents

    Lists all documents in a CustomGPT agent's knowledge base.

  • List persona versions

    List persona versions for a CustomGPT agent.

  • List customgpt project licenses

    List all licenses for a CustomGPT project/agent.

  • List customgpt projects

    Lists all CustomGPT projects (agents) for the authenticated user.

  • List agent sources

    List all data sources connected to an agent.

The tools Customgpt sits next to

Same connection, same setup. Pick the next one your team already uses.

  • Anthropic administratorarrow_outward

    Anthropic administrator

    Lists the Claude models available on an account, retrieves one by ID, and sends a conversation history for a completion.

  • Datarobotarrow_outward

    Datarobot

    Reports deployment accuracy and drift, starts Autopilot runs, queues batch predictions, and keeps datasets linked to the right use case.

  • Groqcloudarrow_outward

    Groqcloud

    Generates chat completions, transcribes and translates audio recordings, and checks the live model catalogue before every request.

  • Metatextaiarrow_outward

    Metatextai

    Labels incoming text, extracts structured fields, and screens drafted replies against the guardrail policies your application already enforces.

  • Rev AIarrow_outward

    Rev AI

    Submits recordings for transcription, returns transcripts and SRT or VTT captions, and maintains the custom vocabulary behind accuracy.

  • Tisanearrow_outward

    Tisane

    Detects the language of a message, flags abuse types and sentiment, scores text similarity, and paraphrases or translates a passage.

Browse every integration
Support agent working at a laptop next to the Lyro mascot

Ready to connect Customgpt?

Authorize the account and your agent has all 40 actions from the first conversation.

Connect CustomgptTalk to sales
Connect CustomgptTalk to sales
Support agent working at a laptop next to the Lyro mascot