Customerio

Customerio MCP integration

Checks a person's delivered messages, records events and traits mid-conversation, merges duplicate profiles, and honours unsubscribe requests on the spot.

Connect CustomerioSee all integrations

23actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Trigger broadcast

    Lyro manually triggers a Customer.io broadcast campaign to send messages to a defined audience. Support teams can launch targeted communications immediately without waiting for scheduled sends.

  • Track event

    Lyro sends an event associated with a person to Customer.io for tracking and analytics. Support agents can record customer actions, creating the data trail that powers personalized follow-ups.

  • Identify person

    Lyro identifies a person in Customer.io and assigns behavioral traits and attributes to their profile. Agents can enrich customer records with new information, ensuring future communications are targeted correctly.

See all 23 actions

How businesses use Customerio + Lyro

Each card is one request a support team gets, and the Customerio actions Lyro runs to close it.

  • Check what Customer.io has already sent a person

    Lyro pulls delivery metrics for messages between two timestamps and reads which segments the person belongs to, so a customer asking why they did or did not get a message gets a factual answer.

    Get MessagesGet Segment MembershipGet Segment Details

  • Record what the conversation just revealed

    Lyro identifies the person and writes the traits they gave, tracks the action they took as an event that segmentation can key off, and attaches them to the company or account they belong to.

    Identify PersonTrack EventAdd Person to Group

  • Keep opt-outs and duplicate profiles clean

    Lyro unsubscribes a person against the specific delivery they complained about, suppresses the profile when the request is a full deletion, and merges a second identifier into the profile you keep.

    Unsubscribe from DeliverySuppress Customer ProfileCreate Profile Alias

  • Trigger a broadcast and confirm it ran

    Lyro fires an API-triggered broadcast at a named recipient or filter, then reads the trigger record back to confirm the campaign ID, recipient criteria, and processing status.

    Trigger BroadcastGet Broadcast TriggersGet Trigger

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Customerio actions it has and picks the ones a request needs.

  1. 01

    Connect Customerio

    Authorize the Customerio account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Customerio actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Customerio · Lyro

Everything else about Customerio

Setup, permissions, and the limits of what Lyro can do inside Customerio.

  • It can. Customer.io splits its APIs and the toolkit follows that split: Suppress Customer Profile and Unsubscribe from Delivery need Track API credentials, Track Page View needs CDP API credentials, and the segment, message, and newsletter lookups run on the App API. Connect the credential set that covers the actions you want Lyro to take.

Every action available in Customerio

All 23 actions your agent can call on Customerio, straight from the live MCP connection.

  • Add person to group

    Add people to a group in Customer.io.

  • Create profile alias

    Create an alias to merge multiple profiles in Customer.io.

  • Suppress customer profile

    Suppress a customer profile to permanently delete it and prevent re-adding with the same identifier.

  • Get integrations

    Retrieve a list of integrations in your workspace.

  • Get messages

    Retrieve a list of messages sent from your workspace.

  • Get segment details

    Retrieve details of a specific segment.

  • Get segment membership

    Retrieve people in a specific segment.

  • Get segments

    Retrieve a list of segments in your workspace.

  • Get trigger

    Retrieves details about a specific API-triggered broadcast, including trigger ID, campaign ID, creation timestamp, recipient filter criteria, and personalization data.

  • Get broadcast triggers

    Retrieve all API trigger instances for a specific broadcast/campaign.

  • Get customer.io workspace webhooks

    Retrieves all reporting webhook configurations from the Customer.io workspace.

  • Identify person

    Identify a person and assign traits to them in Customer.io.

  • List collections

    List all Collections metadata.

  • List IP addresses

    Retrieve the list of IP addresses used by Customer.io for sending messages.

  • List newsletters

    List all newsletters.

  • List snippets

    List all snippets in your workspace.

  • List transactional messages

    Lists all transactional message templates in your Customer.io workspace.

  • Send batch cdp calls

    Send multiple CDP calls (identify, track, page, screen, group, alias) in a single batch request.

  • Track event

    Send an event associated with a person in Customer.io.

  • Track page view

    Track page view events for website visitors in Customer.io.

  • Track screen view

    Track mobile screen views in Customer.io for analytics and user journey tracking.

  • Trigger broadcast

    Manually trigger a Customer.io broadcast/campaign to send messages to a defined audience.

  • Unsubscribe from delivery

    Handle custom unsubscribe requests for email deliveries in Customer.io.

The tools Customerio sits next to

Same connection, same setup. Pick the next one your team already uses.

Browse every integration

Ready to connect Customerio?

Authorize the account and your agent has all 23 actions from the first conversation.

Connect CustomerioTalk to sales
Support agent working at a laptop next to the Lyro mascot