Customerio MCP integration
Checks a person's delivered messages, records events and traits mid-conversation, merges duplicate profiles, and honours unsubscribe requests on the spot.
23actions available
Three actions you can hand over today
Every action runs live through MCP. Nothing to build, nothing to maintain.
Trigger broadcast
Lyro manually triggers a Customer.io broadcast campaign to send messages to a defined audience. Support teams can launch targeted communications immediately without waiting for scheduled sends.
Track event
Lyro sends an event associated with a person to Customer.io for tracking and analytics. Support agents can record customer actions, creating the data trail that powers personalized follow-ups.
Identify person
Lyro identifies a person in Customer.io and assigns behavioral traits and attributes to their profile. Agents can enrich customer records with new information, ensuring future communications are targeted correctly.
How businesses use Customerio + Lyro
Each card is one request a support team gets, and the Customerio actions Lyro runs to close it.
Check what Customer.io has already sent a person
Lyro pulls delivery metrics for messages between two timestamps and reads which segments the person belongs to, so a customer asking why they did or did not get a message gets a factual answer.
Get MessagesGet Segment MembershipGet Segment DetailsRecord what the conversation just revealed
Lyro identifies the person and writes the traits they gave, tracks the action they took as an event that segmentation can key off, and attaches them to the company or account they belong to.
Identify PersonTrack EventAdd Person to GroupKeep opt-outs and duplicate profiles clean
Lyro unsubscribes a person against the specific delivery they complained about, suppresses the profile when the request is a full deletion, and merges a second identifier into the profile you keep.
Unsubscribe from DeliverySuppress Customer ProfileCreate Profile AliasTrigger a broadcast and confirm it ran
Lyro fires an API-triggered broadcast at a named recipient or filter, then reads the trigger record back to confirm the campaign ID, recipient criteria, and processing status.
Trigger BroadcastGet Broadcast TriggersGet Trigger
How it works
Get started in 3 steps
Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Customerio actions it has and picks the ones a request needs.
Connect Customerio
Authorize the Customerio account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Customerio actions that close it and chains as many as the request needs.
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free
Customerio · Lyro
What can you do in Customerio without me setting anything up?
These, right away:
- Add person to group
- Get integrations
- Create profile alias
Great, let's start with the first one.
FAQ
Everything else about Customerio
Setup, permissions, and the limits of what Lyro can do inside Customerio.
It can. Customer.io splits its APIs and the toolkit follows that split: Suppress Customer Profile and Unsubscribe from Delivery need Track API credentials, Track Page View needs CDP API credentials, and the segment, message, and newsletter lookups run on the App API. Connect the credential set that covers the actions you want Lyro to take.
Every action available in Customerio
All 23 actions your agent can call on Customerio, straight from the live MCP connection.
Add person to group
Add people to a group in Customer.io.
Create profile alias
Create an alias to merge multiple profiles in Customer.io.
Suppress customer profile
Suppress a customer profile to permanently delete it and prevent re-adding with the same identifier.
Get integrations
Retrieve a list of integrations in your workspace.
Get messages
Retrieve a list of messages sent from your workspace.
Get segment details
Retrieve details of a specific segment.
Get segment membership
Retrieve people in a specific segment.
Get segments
Retrieve a list of segments in your workspace.
Get trigger
Retrieves details about a specific API-triggered broadcast, including trigger ID, campaign ID, creation timestamp, recipient filter criteria, and personalization data.
Get broadcast triggers
Retrieve all API trigger instances for a specific broadcast/campaign.
Get customer.io workspace webhooks
Retrieves all reporting webhook configurations from the Customer.io workspace.
Identify person
Identify a person and assign traits to them in Customer.io.
List collections
List all Collections metadata.
List IP addresses
Retrieve the list of IP addresses used by Customer.io for sending messages.
List newsletters
List all newsletters.
List snippets
List all snippets in your workspace.
List transactional messages
Lists all transactional message templates in your Customer.io workspace.
Send batch cdp calls
Send multiple CDP calls (identify, track, page, screen, group, alias) in a single batch request.
Track event
Send an event associated with a person in Customer.io.
Track page view
Track page view events for website visitors in Customer.io.
Track screen view
Track mobile screen views in Customer.io for analytics and user journey tracking.
Trigger broadcast
Manually trigger a Customer.io broadcast/campaign to send messages to a defined audience.
Unsubscribe from delivery
Handle custom unsubscribe requests for email deliveries in Customer.io.
The tools Customerio sits next to
Same connection, same setup. Pick the next one your team already uses.
Constant Contact
Adds and tags subscribers, builds campaigns and resends to non-openers, reports open and click performance, and processes unsubscribe requests.
Eventbrite
Answers attendee and availability questions from the live event, creates and publishes events, issues discounts and access codes, and registers webhooks.
Mailcoach
Subscribes, tags, and unsubscribes contacts on request, reports campaign opens and clicks, and builds the next send from a saved template.
Passcreator
Searches and verifies wallet passes, records scan events, and pushes bulk updates or notifications to as many as 500 pass holders.
Sendspark
Creates dynamic video campaigns, loads prospects into them in bulk, confirms a prospect's video, and audits campaign webhooks.
Wisepops
Reports pop-up display and conversion metrics, pulls collected contacts, and manages the webhooks that forward new form submissions.
Ready to connect Customerio?
Authorize the account and your agent has all 23 actions from the first conversation.