The purple Lyro mascot resting on a stone plinth in a sunlit concrete hall

Comparison · Zendesk AI Agents

Keep Zendesk as the help desk, put Lyro's AI agents on top

For their better quality, ease of use, and ROI.

Start freeSee the comparison

Where Lyro wins

  1. 01

    Easier to use

    Where Zendesk requires third-party agencies to configure your setup, Lyro simply configures itself. Ask the Master Agent for a report, use case, or integration, and it will deliver—test and evaluations included.

  2. 02

    Can be launched in minutes

    Add a single line of JavaScript code to get the widget working. Upload your customer service docs and have Lyro start responding and taking action as soon as the docs get stored. If you're already on Zendesk, don't worry: you can stay on that help desk and layer Lyro on top.

  3. 03

    Gives you full control

    With 1,000+ native integrations, Master Agent's integration builder, guidelines, actions, and entire flows you can set up with a single prompt, Lyro is more like a self-configuring command center than a chatbot that simply looks up status orders.

  4. 04

    Unifies all of your customer support

    Build your knowledge base and have all of Lyro's AI agents ground themselves in it, no matter the channel, integration, or use case. Then, create task-specific agents that handle a specific need with additional skills and knowledge.

Better pricing

Choose Lyro if you want predictable, transparent, and more affordable true costs of use. No hiding behind “book at demo”. Pay for the work done or bring your own models. Optimize costs by self-selecting models.

What you're comparingLyroZendesk AI Agents
What it costs$1 per 1,000 creditsContact sales
Published pricingPublicly available pricingSold as an add-on; no published per-unit price
How spend growsSpend scales with work doneOutcome-priced per resolution, in tiers
Getting startedStarts free; build and test before committingRequires a sales conversation to size

Reliable and real resolution rates

Lyro's resolution rate is at 72% across all clients and is constantly rising. Customers who've made the switch from Zendesk report doing it for Lyro's quality of artificial intelligence. Lyro's mission is to resolve, not just deflect.

LyroZendesk AI Agents

Resolution rate based on independent testing conducted by Tidio customers

Lyro vs Zendesk

  • Choose the model, Claude included

    The LLM behind each agent

    Lyro
    check_circle
    You pick it, per agentFast / Balanced / Premium tiers; Claude-class models available
    Zendesk AI Agents
    cancel
    Locked“Generative AI and Zendesk proprietary intent models,” with no model selection

  • Configure by talking to an AI

    Set the agent up conversationally, not by clicking through forms

    Lyro
    check_circle
    Master Agent + MCPDescribe what you want, and it's built; or drive setup from Claude / Cursor
    Zendesk AI Agents
    contrast
    PartialGenerates procedures from natural language, but configured in the dashboard

  • Manage the workspace from Claude / Cursor

    A native MCP server over your whole setup

    Lyro
    check_circle
    Available nowCreate agents, edit knowledge, configure channels, and read analytics from any MCP client
    Zendesk AI Agents
    contrast
    Early accessMCP server announced; in EAP (rolling out 2026)

  • Scaffold a custom chat UI in one prompt

    Stand up a working front-end fast

    Lyro
    check_circle
    AI BuilderOne-shot prompt for Lovable, Bolt, v0, Cursor, Replit, with auth wired in
    Zendesk AI Agents
    cancel
    NoneNo equivalent scaffold

  • Test changes like software

    Catch regressions before they reach customers

    Lyro
    check_circle
    Version-aware TestsRe-runnable suites scored against Draft vs Published vs any old version; auto-generate from your KB
    Zendesk AI Agents
    contrast
    Interactive onlyLive chat-test + a sandbox env; no saved, re-runnable eval suites

  • Find the gaps and draft the fix

    Turn quality issues into action, not just dashboards

    Lyro
    check_circle
    FindingsAuto-detects knowledge gaps and drafts the article that closes them on publication
    Zendesk AI Agents
    contrast
    Detection onlyQA + trend detection, no one-click remediation loop

  • Extend with any tool

    How the agent reaches your systems

    Lyro
    check_circle
    Open by designPre-built integrations, any external MCP server, custom HTTP tools with secrets, each action risk-gated (read/write / destructive)
    Zendesk AI Agents
    contrast
    Marketplace + APIsLarge app marketplace and developer APIs; MCP-as-tools are still in early access

  • Pay how you prefer

    How you're billed

    Lyro
    check_circle
    Transparent creditsPublished self-serve plans in credits
    Zendesk AI Agents
    cancel
    Talk to salesPer-resolution, outcome-priced; no published per-unit price

Where Lyro and Zendesk compare

  • Autonomous end-to-end resolution

    Lyro
    check_circle
    Yes
    Zendesk AI Agents
    check_circle
    Yes

  • Answers grounded in your knowledge (RAG)

    Lyro
    check_circle
    Articles, files, site crawl, sources
    Zendesk AI Agents
    check_circle
    Help center, Drive, PDFs

  • Takes real action in your systems

    Lyro
    check_circle
    Yes
    Zendesk AI Agents
    check_circle
    Yes

  • Voice/phone calls

    Lyro
    check_circle
    Native voice; test in-browser, no number needed
    Zendesk AI Agents
    check_circle
    Handles call flows

  • Multiple agents + routing

    Lyro
    check_circle
    Router picks the agent by description
    Zendesk AI Agents
    check_circle
    Multiple agents per channel/group

  • Draft / publish + version history

    Lyro
    check_circle
    Numbered versions, diffs, and rollback
    Zendesk AI Agents
    check_circle
    Version history, restore as draft

  • Multilingual

    Lyro
    check_circle
    45+ languages
    Zendesk AI Agents
    check_circle
    80 languages

  • Escalates into your help desk as a ticket

    Lyro
    check_circle
    Creates a ticket with summary + details
    Zendesk AI Agents
    check_circle
    Native routing to teams

  • No-code setup

    Lyro
    check_circle
    Yes
    Zendesk AI Agents
    check_circle
    Yes

Lyro Zendesk integration

Choosing Lyro doesn't have to mean a costly migration off Zendesk. If you're already on Zendesk, you can still use Lyro on top. Turn it into your first-line CS agent who learns from your existing tickets and prevents new ones from being filed by assisting your customers.

  • Keep the help desk, invite Lyro to join the team

    Tickets, SLAs, macros, views, and the workspace your team already knows stay exactly as they are. Lyro takes over most of the work and uses Zendesk just like a human agent would.

  • Use all of Lyro's features, even with Zendesk in the background

    No matter the skill, flow you have in mind, or integration you always wanted to use, Lyro shows up with all its features. Talk to the Master Agent to launch task-specific agents, fine-tune your Zendesk workflows. If Lyro can do it, it can do it with Zendesk in the back.

A support agent working at a laptop beside the purple Lyro mascot

Already on Zendesk?

See the benefits of Lyro for Zendesk

Keep the tickets, SLAs and macros exactly as they are. Lyro joins the queue as your first-line agent — see what changes, what stays, and how the setup runs.

See Lyro for Zendesk

FAQ

  • No, Lyro works like any other integration made through the app store or API. You get a capable AI agent and pay only for the tokens used.

See the difference on your own tickets

Keep the help desk you already run. Start free, point Lyro at your help center, and compare the transcripts yourself.

Start freeTalk to us
Two colleagues reviewing a tablet beside the purple Lyro mascot