Rosette text analytics

Rosette text analytics MCP integration

Detects the language an incoming message is written in and scores how closely two names or two addresses match before anything is acted on.

3actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

  • Compare name similarity

    Lyro compares two entity names and returns a similarity score to detect duplicates or matches. The team merges customer records and prevents data silos without manual verification.

  • Address similarity

    Lyro compares two addresses and returns a similarity score to identify the same location. The team standardizes address data and corrects typos automatically.

  • Identify language

    Lyro identifies the natural language of a given text to route messages to the correct agent or model. The team processes multilingual support efficiently without manual language detection.

See all 3 actions

How businesses use Rosette text analytics + Lyro

Each card is one request a support team gets, and the Rosette text analytics actions Lyro runs to close it.

  • Work out the language before answering

    Lyro identifies the language of the incoming message with a confidence score, then matches the sender's name even when it is written in a different script from the one on the record.

    Identify LanguageCompare Name Similarity
  • Verify a customer before acting on a request

    Lyro scores the name and the address the customer gives against the ones on file, so an account change or an order lookup rests on a match score rather than on a spelling that looks close enough.

    Compare Name SimilarityAddress Similarity
  • Catch the duplicate before another record is created

    Lyro compares an incoming name and address against existing entries and flags the near matches, which is the record linkage step that stops one customer becoming three.

    Compare Name SimilarityAddress Similarity
  • Escalate with the scores attached

    When a match is too weak to act on, Lyro hands the conversation to a human agent with the detected language and both similarity scores, so the agent starts from evidence instead of repeating the checks.

    Identify LanguageCompare Name SimilarityAddress Similarity

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Rosette text analytics actions it has and picks the ones a request needs.

  1. 01

    Connect Rosette text analytics

    Authorize the Rosette text analytics account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.

  2. 02

    Tell your agent what you need

    Describe the job the way you would hand it to a teammate. Lyro maps it to the Rosette text analytics actions that close it and chains as many as the request needs.

  3. 03

    Watch it work

    The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.

    Get started free
Rosette text analytics · Lyro

Everything else about Rosette text analytics

Setup, permissions, and the limits of what Lyro can do inside Rosette text analytics.

  • No. The connected toolkit is three actions - Identify Language, Compare Name Similarity, and Address Similarity. Rosette's wider text analytics catalogue is not part of what Lyro can call here, so entity extraction and sentiment need a separate integration.

Every action available in Rosette text analytics

All 3 actions your agent can call on Rosette text analytics, straight from the live MCP connection.

  • Address similarity

    Compares two addresses and returns a similarity score.

  • Identify language

    This tool identifies the natural language of a given text.

  • Compare name similarity

    The 'Name Similarity' tool compares two entity names (Person, Location, or Organization) and returns a similarity score between 0 and 1 to indicate if the names are similar.

Ready to connect Rosette text analytics?

Authorize the account and your agent has all 3 actions from the first conversation.

Support agent working at a laptop next to the Lyro mascot