Can Lyro survey a customer right after it resolves their issue?

Yes. Send Transactional Survey targets a customer after a specific event and accepts an optional delay, so the ask lands once the fix has had time to hold rather than in the same breath as the resolution.

What happens when someone asks to stop receiving surveys?

Unsubscribe Customers takes email addresses and removes them from survey sending, and Delete Customers removes the record from the workspace by ID. Lyro can action either in the conversation instead of routing it to whoever owns Retently.

Can Lyro see an individual response, or only the aggregate score?

Both. Get Latest Score and Get Reports cover account-level NPS and trends, while Get Feedback and Get Feedback by ID return individual responses, so an agent taking over can read what that specific customer actually wrote.

Does Lyro change the feedback a customer submitted?

No. It only classifies. Add Feedback Tags and Add Feedback Topics attach tags and topics to feedback IDs, which is metadata alongside the response. The submitted text itself is never edited by any action in the toolkit.

Retently MCP integration

Triggers transactional surveys after a resolved conversation, reads scores and individual responses, and honours opt-outs immediately.

Connect Retently See all integrations

15actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Send transactional survey
Lyro sends transactional NPS surveys to customers at key moments to capture timely feedback. Your team measures satisfaction at critical touchpoints and spots issues early.
Get feedback
Lyro retrieves customer feedback from your Retently account to understand sentiment and pain points. You use specific feedback to improve processes and customer experience.
Get latest score
Lyro checks your latest NPS score to gauge overall customer satisfaction at a glance. Your team quickly identifies if satisfaction is improving or declining.

See all 15 actions

How businesses use Retently + Lyro

Each card is one request a support team gets, and the Retently actions Lyro runs to close it.

Answer a question about the current NPS
Lyro reads the account's latest score, the report behind the trend, and the campaigns feeding it, so a stakeholder asking how sentiment is moving gets the live number rather than last month's slide.
Get Latest ScoreGet ReportsGet Campaigns
Survey a customer once the fix has landed
Lyro sends a transactional survey after the event that warrants it, with an optional delay, picking from the templates already approved and checking what is queued to send.
Send Transactional SurveyGet TemplatesGet Outbox
Classify feedback as it comes in
Lyro pulls the responses, then attaches tags and topics to specific feedback IDs so a detractor comment is labelled by theme on arrival instead of waiting for a manual pass.
Get FeedbackAdd Feedback TagsAdd Feedback Topics
Keep the customer list accurate
Lyro creates or updates the customer record with the details a conversation surfaced, unsubscribes someone who asks to stop being surveyed, and deletes the record outright when that is the request.
Create Or Update CustomersUnsubscribe CustomersDelete Customers

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Retently actions it has and picks the ones a request needs.

01
Connect Retently
Authorize the Retently account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Retently actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Retently · Lyro

Everything else about Retently

Setup, permissions, and the limits of what Lyro can do inside Retently.

Yes. Send Transactional Survey targets a customer after a specific event and accepts an optional delay, so the ask lands once the fix has had time to hold rather than in the same breath as the resolution.

Every action available in Retently

All 15 actions your agent can call on Retently, straight from the live MCP connection.

Add feedback tags
Add tags to feedback items by providing feedback IDs and corresponding tags.
Add feedback topics
Add topics to feedback items by providing feedback IDs and corresponding topics.
Create or update customers
Create new customers or update existing ones by providing their details, including email, name, company, tags, and properties.
Delete customers
Delete customers from the workspace by providing their unique IDs.
Get campaigns
Retrieve a list of campaigns associated with the account.
Get customer by ID
Retrieve detailed information about a specific customer by their unique ID.
Get customers
Retrieve a list of customers with optional parameters for pagination, sorting, and filtering by email or date range.
Get feedback
Retrieve feedback received from customers.
Get feedback by ID
Retrieve detailed information about specific feedback by its unique ID.
Get latest score
Retrieve the latest NPS score for the account.
Get outbox
Retrieve the outbox of surveys that are scheduled to be sent.
Get reports
Retrieve reports related to NPS surveys, including scores and trends.
Get templates
Retrieve a list of survey templates available in the account.
Send transactional survey
Send a transactional survey to customers.
Unsubscribe customers
Unsubscribe customers from receiving surveys by providing their email addresses.