Whose DeskTime data does Lyro read when no employee is named?

The currently logged-in API-key user. Get Employee, Get Employee Apps and Get Employee Basic Data all default to that account and to today's date unless an employee ID and date are supplied, so a company-wide view needs Get All Company Employees first to resolve the right IDs.

Can Lyro track two DeskTime projects at the same time?

No. DeskTime records one project or task per user at a time, so Start Project Task on a new project automatically stops the previously active one. If the earlier entry should be closed cleanly first, ask for Stop Project Task before switching.

Does starting tracking create projects nobody asked for?

It can. Start Project Task creates both the project and the task automatically when they do not already exist in the DeskTime account, which is convenient in conversation but means a typo becomes a new project. Running Get Projects List first avoids that, and Lyro can do both in one exchange.

How does Lyro tell whether DeskTime itself is unreachable?

Ping DeskTime API confirms the service is up and responding. If it fails, or the API key is no longer valid, Lyro says so in the conversation and hands off to a human agent with the full history rather than confirming a time entry that was never recorded.

Desktime MCP integration

Starts and stops time tracking, reports an employee's hours and active project, and creates new projects from the conversation.

Connect Desktime See all integrations

11actions available

Three actions you can hand over today

Every action runs live through MCP. Nothing to build, nothing to maintain.

Get employee basic data
Lyro retrieves an employee's tracking data and work hours from DeskTime. You see productivity metrics instantly.
Start project task
Lyro starts time tracking for a project or task in DeskTime. Your hours are logged automatically.
Stop project task
Lyro stops time tracking for the current task. Your time entry is saved and counted toward the project.

See all 11 actions

How businesses use Desktime + Lyro

Each card is one request a support team gets, and the Desktime actions Lyro runs to close it.

Start and stop tracking without leaving the conversation
Lyro begins recording time against a named project and task, creating either one if it does not exist yet, and stops the timer when the work is finished.
Start Project TaskStop Project TaskGet Projects List
Answer where an employee's day actually went
Lyro pulls one person's tracked hours, efficiency, active project and application usage for a chosen date, so a question about yesterday's output is answered from the record.
Get Employee Basic DataGet Employee AppsGet Employee Projects
Spin up a project with its first task attached
When new work is agreed, Lyro creates the DeskTime project and its opening task in a single call, then reads the project list back so nobody files time against a duplicate.
Create Project with Optional TaskGet Projects ListStart Project Task
Check the roster and the company work schedule
Lyro reports work start and end times, working days and timezone from the account configuration, and lists every employee with their role and status before time is assigned or compared.
Get Account DetailsGet All Company EmployeesGet Employee

How it works

Get started in 3 steps

Connect once, then just ask. There is no workflow builder to learn and nothing to maintain — Lyro reads the Desktime actions it has and picks the ones a request needs.

01
Connect Desktime
Authorize the Desktime account your team already uses — one consent screen, no API keys, no mapping tables. Lyro can only do what you granted that account, and you can disconnect it at any time.
02
Tell your agent what you need
Describe the job the way you would hand it to a teammate. Lyro maps it to the Desktime actions that close it and chains as many as the request needs.
03
Watch it work
The agent runs the actions inside the conversation the customer is already in, so nobody copies data between tabs and your team can take over at any point.
Get started free

Desktime · Lyro

Everything else about Desktime

Setup, permissions, and the limits of what Lyro can do inside Desktime.

The currently logged-in API-key user. Get Employee, Get Employee Apps and Get Employee Basic Data all default to that account and to today's date unless an employee ID and date are supplied, so a company-wide view needs Get All Company Employees first to resolve the right IDs.

Every action available in Desktime

All 11 actions your agent can call on Desktime, straight from the live MCP connection.

Create project with optional task
Create a new project with an optional initial task.
Get account details
Retrieves company account configuration including work schedule and timezone settings.
Get all company employees
List all employees in the company, including their roles and statuses.
Get employee
Retrieve information about a single employee including user info, work settings, and tracking data for a specific date.
Get employee apps
Retrieves employee tracking data including tracked apps for a specific date.
Get employee projects
Retrieves comprehensive employee project tracking data including project assignments, time tracking metrics, work hours, and productivity statistics for a specific employee and date.
Get employee basic data
Retrieve an employee's basic information and daily tracking statistics from DeskTime.
Get projects list
Retrieve all active projects for the company, including related tasks.
Ping desktime API
Check the API's availability and confirm the service is operational.
Start project task
Starts time tracking for a specified project and optional task in DeskTime.
Stop project task
Stop tracking time for a specified project and optional task.