Three sales reps. 30% of their time back.

Monster Tires sells rubber tracks and tires for compact machines out of a team of eight. Routine “Request a Quote” phone calls ate 30% of its sales specialists’ time. An automated quote flow took that work off the phones.

Monster Tires Cuts Hours of Weekly Phone Calls with Tidio’s AI agent

44%
bot engagement rate across website visitors
26.23%
contact conversion rate from the quote workflow
30%
of sales specialist time reclaimed from routine quote calls

Company profilemonstertires.com

Industry: Ecommerce
Location: United States
Monthly traffic: 15K

Platform: WooCommerce

The quote requests came by phone

Monster Tires is a U.S. ecommerce vendor selling rubber tracks and tires for construction and landscaping compact machines. Founded in 2020, it runs on eight employees, three of them sales reps who double as the company’s technical experts on tracks and tires.

Those specialists spent 30% of their time on routine “Request a Quote” phone calls. The same inquiries came in over and over, and every hour on the phone was an hour not spent on complex consultations or order processing.

“The configurable workflow capabilities of Tidio are fantastic! We’ve already built multiple customer interaction, Q&A flows that have helped reduce the time spent by our sales and support staff. I was dead impressed by how easy their system was to install and roll out in our WooCommerce & WordPress environment.”

Karl Sand · Marketing and Sales Manager, Monster Tires

A quote flow built in 15 minutes

Monster Tires chose Tidio for its WooCommerce integration and fast setup, then built a “Request a Quote” workflow with the drag-and-drop editor in 15 minutes.

Tidio installs on the WooCommerce and WordPress site in minutes
01
A drag-and-drop “Request a Quote” flow replaces the phone call
02
Custom Q&A flows answer routine shopping inquiries automatically
03
Visitor page, location, and device are visible to the reps live
04
Reps send WooCommerce Product Cards inside the chat
05
Flows hand off a customer summary to a sales rep when needed
06

What changed day to day

The phone stopped ringing as much
One-third of website visitors now use the automated quote flow instead of calling in for phone support from a sales specialist.
Reps see who is on the site
Real-time insights show which page a visitor is on, their location, and device type, so reps can open a conversation based on product interest.
Products go straight into the chat
Reps browse related WooCommerce products from the Tidio chat panel and send shopping links with pictures during the conversation.
The knowledge base keeps growing
Monster Tires has linked over 100 web pages and uploaded over 450 Q&A articles to train its Lyro AI Agent on complex customer inquiries.

A team of eight runs its quote desk without picking up the phone.

Monster Tires plans to push Lyro further into complex product specification and pricing questions, build more detailed customer journey flows, and use API calls inside workflows to return product information automatically.

Monster Tires streamlined their customer support and ecommerce Sales process with Tidio’s AI-powered platform, dramatically reducing time spent by sales reps on phone calls while increasing website engagement and simplifying their online sales quote process.

At a glance: Monster Tires

Monster Tires is a U.S.-based online ecommerce vendor specializing in rubber tracks and tires for construction and landscaping compact machines. Founded in 2020, the company has built a reputation for competitive pricing, and knowledgeable sales technicians, plus super-fast and inexpensive shipping with a simplified online shopping experience.

Company Size: 8 employees
Industry: OTR Tires & Rubber Tracks
Founded: 2020
Specialization: Construction and landscaping compact equipment tires/tracks

The Challenge: Overwhelming Phone Support Demand

Despite their small but dedicated team, Monster Tires faced a significant challenge with resource allocation and operational efficiency. Their tires and track sales specialists (aka Rubber Enthusiasts) were spending 30% of their valuable time handling routine “Request a Quote” phone calls, which prevented them from focusing on complex customer consultations and technical expertise.

The main pain points included:

Inefficient time allocation: 30% of the time spent by sales reps was consumed by routine quote requests for new customers
Repetitive quote processes: Staff repeatedly handled similar quote inquiries that could be standardized
Resource misallocation: Sales reps were tied up with administrative tasks instead of providing specialized sales guidance and order processing
Operational bottlenecks: With just 3 sales reps, every hour mattered for business growth

Monster Tires needed a solution that would automate routine quote requests, free up their sales reps’ time for complex technical consultations, and allow them to focus on what they do best — providing specialized purchasing expertise – while maintaining their commitment to exceptional service.

The Solution: Why Monster Tires chose Tidio

When evaluating customer service tools, Monster Tires prioritized ease of implementation and seamless integration with their existing systems. After researching various options, they chose Tidio based on:

Outstanding reviews: Particularly regarding how easy Tidio was to install, configure, and train through website integration and Q&A record uploads
WooCommerce integration: Perfect compatibility with their existing e-commerce platform
Quick setup: Up and running within minutes, not hours or days
User-friendly interface: Intuitive design that didn’t require extensive training
Comprehensive features: From basic chat to advanced AI capabilities

The installation process exceeded their expectations — they were amazed by how fast they could get Tidio operational, configure their custom Q&A workflows, and start seeing immediate benefits.

The Results: Dramatic improvements in efficiency and engagement

After implementing Tidio, Monster Tires experienced a complete transformation in their customer engagement and operational efficiency:

Operational Efficiency Gains:

30% of specialist time reclaimed: Automated “Request a Quote” flow eliminated routine quote calls, freeing specialists for complex technical consultations
15-minute workflow setup: The “Request a Quote” workflow took just 15 minutes to build using an intuitive drag-and-drop interface within Tidio.
“Request a Quote” flow adoption: One-third of website visitors now use the automated quote flow instead of requiring phone support from a sales specialist.

Enhanced Customer Intelligence:

Real-time visitor insights: Can see who’s on their website, what page they’re viewing, their location, and device type
Proactive engagement: Ability to initiate conversations based on customer behavior and product interest, depending on their current web page viewing
Seamless product recommendations: Direct product shopping links (Product Cards) can be provided within chat conversations – allowing sales reps to quickly browse related products from WooCommerce website within the Tidio chat panel and send them to customers during interactive chat conversations.

Impressive Engagement Metrics:

44% bot engagement rate: Nearly half of website visitors actively engage with Tidio’s automated services.
26.23% contact conversion rate: More than a quarter of website visits result in meaningful customer contact through pre-configured workflow using intelligent AI chatbots.

The configurable workflow capabilities of Tidio are fantastic! We’ve already built multiple customer interaction, Q&A flows that have helped reduce the time spent by our sales and support staff. I was dead impressed by how easy their system was to install and roll out in our WooCommerce & WordPress environment.

— Karl Sand, Marketing and Sales Manager at Monster Tires

Key Features Driving Success

Intelligent visitor tracking: Monster Tires can now identify visitor details, including website browsing location and product interest, enabling them to understand customer intent and initiate relevant conversations immediately.
Streamlined sales process: The ability to add product shopping page links, with associated pictures, directly inside customer chats has made product recommendations and sales conversions significantly more efficient.
Powerful flow automation: Custom-built Q&A flows handle routine shopping inquiries automatically, creating comprehensive customer information summaries and shopping information handoffs to sales reps.
Lyro AI Agent training: With unlimited data source capacity to train their AI agent, Monster Tires has already linked over 100 web pages of information and uploaded over 450 Q&A articles to their AI knowledge base to simulate complex customer inquiries.

Future Plans: Expanding AI Capabilities

Building on their initial success, Monster Tires plans to leverage Tidio’s advanced features even further:

Enhanced Lyro AI experimentation: Exploring additional AI agent capabilities to handle more complex product specification questions and pricing details automatically.
Advanced Q&A flow development: Creating more sophisticated customer journey shopping workflows to simulate interactions with experienced sales specialists.
Deeper integration: Maximizing the potential of Tidio’s API calls inside programmable workflows to provide detailed product information automatically through AI agent interactions.

By implementing Tidio, Monster Tires has successfully transformed its customer support and sales interactions from a resource-intensive phone-based system to an efficient, automated digital experience. The result is a better online shopping experience for their customers, and a sales team that can focus on what they do best — providing “Rubber Enthusiasm” consultation for compact equipment owners across North America.

This e-commerce Website company proves that even small teams can achieve big results with the right customer service AI platform, setting a new standard for efficiency in the specialized shopping for compact equipment, tires, and rubber tracks.