39% to 56% resolution in two months

Clarion Safety Systems streamlined customer communication across their business by implementing Tidio’s Lyro AI, boosting resolution rates from 39% to 56% while successfully handling 72% of website traffic inquiries with flows.

At a glance: Clarion Safety Systems

Clarion Safety Systems is a trusted provider of visual safety communication systems. It specializes in safety signage and labeling solutions for various industries, including industrial equipment, construction, transportation, healthcare, and facilities management.

• Founded: 1989

• Headquarters: Milford, Pennsylvania, USA

• Employees: Approximately 44-51

• Support Volume: 72% of website traffic interacts with Tidio solutions

The Challenge: Providing Efficient Support While Maintaining Safety Expertise

Operating at the intersection of industrial manufacturing, occupational safety, and regulatory compliance, Clarion Safety Systems faced several key challenges in their customer communication:

• Safety-Critical Information: Providing accurate information about safety products where precision and compliance are essential

• Balancing Support Resources: Limited support team needing to handle high volumes of inquiries

• After-Hours Support: Ensuring customers could get assistance outside of business hours

• Consistent Communication: Maintaining consistent, accurate responses across all customer touchpoints

With their commitment to “protecting people from harm while reducing business risk,” Clarion needed a solution to uphold their safety standards while improving efficiency.

The Solution: Implementing Tidio with Lyro AI

After evaluating different options, Clarion Safety Systems chose Tidio’s platform with Lyro AI for several key capabilities:

• Intelligent AI Assistant: Implementing Lyro AI to handle routine inquiries about products, services, and safety information

• Automation possibilities: Improving Customer Support by implementing flows that interact with the majority of the traffic

What’s Next: Scaling Smart Support with Expert Guidance

With Tidio and Lyro AI in place, Clarion Safety Systems has laid a strong foundation for more efficient, safety-focused customer support. As they move forward, they plan to work closely with Tidio’s Customer Experience and Implementation Team to train and refine Lyro further, improving resolution rates and expanding its capabilities.

This ongoing collaboration will allow Lyro to handle even more inquiries with greater accuracy, ultimately saving the support team more time while maintaining the high standards of safety and compliance that Clarion Safety Systems is known for.