Tytus Gołas
CEO. Tytus is the Chief Executive Officer and the driving force behind the entire company. He aims to redefine the way businesses and customers communicate with each other. His vision and business sense turned Tidio into one of the fastest growing start-ups in Poland with 100+ employees on board to date and a 2.5x growth rate year over year. Tytus was a finalist of Sebastian Kulczyk's tech acceleration program InCredibles and made Forbes 30 Under 30 list four times.
Everything by Tytus
Apr 2026
AI in E-Commerce in 2026
The New Shopping Funnel
$750Bin U.S. revenue projected to flow through AI-powered search by 2028
37–50%of U.S. consumers start product searches with AI, not a search engine
11.4%ChatGPT traffic converts at the highest rate of any channel
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Apr 2026
Customer Experience Summary
AI in E-Commerce in 2026
82%of consumers prefer human support even when AI outcome and wait time are identical
57%resolution rate with hybrid human+AI models vs. 29% for bots alone
67%of customer inquiries resolved by Lyro across its customer base
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Apr 2026
Ecommerce & Retail Summary
AI in E-Commerce in 2026
37%of U.S. AI users start product searches with AI, not a search engine — and arrive with purchase intent already formed
11.4%ChatGPT referrals convert at the highest rate of any channel — ahead of paid search (9.3%) and organic (5.3%)
$262Bin retail revenue driven by AI-personalized recommendations in Nov–Dec 2025: ~20% of all retail sales
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Apr 2026
Finance Summary
AI in E-Commerce in 2026
$262Bin retail revenue driven by AI-personalized recommendations in Nov–Dec 2025 alone
28%of consumers stopped purchasing from a brand due to its AI use — yet leaders rank trust as their lowest AI concern
57%resolution rate for hybrid AI+human service vs. 29% for bots alone — changing the cost-per-resolution equation
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Apr 2026
Marketing & Brand Summary
AI in E-Commerce in 2026
$750Bin U.S. revenue estimated to flow through AI-powered search by 2028
37%of U.S. AI users start product searches with AI rather than a search engine
11.4%ChatGPT referrals convert at the highest rate of any channel — ahead of direct, paid, and organic search
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